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Fancy has a rating of 1.63 stars from 75 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Fancy most frequently mention customer service, credit card, and tracking number problems. Fancy ranks 108th among Gifts Other sites.
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No positive highlights yet
Awesome site to find awesome products. It's usually my go to website whenever i am looking for something fancy like the name suggests
I have ordered a self heating coffee mug from fancy before and received the product, it worked great and then the heating coaster stopped working. So I contacted Fancy via email and the vendor sent out 2 new heating coasters and wire chargers that was great service back then. But now not so much! I have 20 dollars left from a gift card I used for the self heating coffee mug but now I can't use it at all. I emailed customer service and no one has responded back to me about it. And my account says it can't process my payment at this time. It's been saying that for a couple of weeks not and still no help from anyone. They lack customer service and there is no response when you email them so, I'm going to take that gift card as a loss and not do business with them anymore. They are lucky I gave them 2 stars, because they did help in the past. Note to vendors: Beware you may want to seek your third party fulfillment elsewhere. If customers can't reach you through this platform just to do simple things like ask a question, or get help with their accounts from this retailer, then it's not worth doing business here. Note to fancy: I rather shop at Zulily.com they have real people answer their customer service calls and very helpful staff. They do the same thing you guys do by fulfilling vendor orders, but they do it way better. You might want to grasp that concept before you create an online retail business. Take a business course for customer service. You guys need serious help with that.
I have ordered a self heating coffee mug from fancy before and received the product, it worked great and then the heating coaster stopped working. So I contacted Fancy via email and the vendor sent out 2 new heating coasters and wire chargers that was great service back then. But now not so much!
I have 20 dollars left from a gift card I used for the self heating coffee mug but now I can't use it at all. I emailed customer service and no one has responded back to me about it. And my account says it can't process my payment at this time. It's been saying that for a couple of weeks not and still no help from anyone. They lack customer service and there is no response when you email them so, I'm going to take that gift card as a loss and not do business with them anymore. They are lucky I gave them 2 stars, because they did help in the past.
Note to vendors: Beware you may want to seek your third party fulfillment elsewhere. If customers can't reach you through this platform just to do simple things like ask a question, or get help with their accounts from this retailer, then it's not worth doing business here.
Note to fancy: I rather shop at Zulily.com they have real people answer their customer service calls and very helpful staff. They do the same thing you guys do by fulfilling vendor orders, but they do it way better. You might want to grasp that concept before you create an online retail business. Take a business course for customer service. You guys need serious help with that.
Tip for consumers:
I don't recommend using this site. The vendor Ohom was great. I would rather shop with Ohom directly. Or buy their products from a different vendor. Not from Fancy.
Products used:
Ohom Self Heating Coffee Mug.
I have been waiting for a response from Fancy for three December sales not paid for that were never credited to my linked bank account. I have e-mailed and left two voice messages and not gotten a response. They promise a 24 hour response time. It has been well over a week. It is now January 18th. The money was supposed to be transferred into my account in 2-3 business days.
Jeff Taylor
Cellar Leather
AKA Cape Cod Handmade Leather Belts
I had such high hopes for you fancy. Im always low on cash, so I tried to purchase a little gift card through email for my mate to celebrate our anniversary. My account was deducted automatically and my mate never received it. I email all the support emails and never got a response or even a simple hey we are reviewing your issue etc. Smh. So at this point all I can do is dispute this with my credit card company. Ive purchased from Fancy before and had a great experience, but I guess now no one is minding the store. BUYER BEWARE!
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