• Fancy

Fancy

Overview

Fancy has a rating of 1.63 stars from 75 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Fancy most frequently mention customer service, credit card, and tracking number problems. Fancy ranks 69th among Gifts Other sites.

  • Service
    14
  • Value
    14
  • Shipping
    13
  • Returns
    9
  • Quality
    14

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
1
11
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • I emailed customer service and no one has responded back to me about it.
How would you rate Fancy?
Top Positive Review

“fancy.com”

jacky c.
1/10/22

Awesome site to find awesome products. It's usually my go to website whenever i am looking for something fancy like the name suggests

Top Critical Review

“First order great, second not so much.”

Cynthia N.
2/19/22

I have ordered a self heating coffee mug from fancy before and received the product, it worked great and then the heating coaster stopped working. So I contacted Fancy via email and the vendor sent out 2 new heating coasters and wire chargers that was great service back then. But now not so much! I have 20 dollars left from a gift card I used for the self heating coffee mug but now I can't use it at all. I emailed customer service and no one has responded back to me about it. And my account says it can't process my payment at this time. It's been saying that for a couple of weeks not and still no help from anyone. They lack customer service and there is no response when you email them so, I'm going to take that gift card as a loss and not do business with them anymore. They are lucky I gave them 2 stars, because they did help in the past. Note to vendors: Beware you may want to seek your third party fulfillment elsewhere. If customers can't reach you through this platform just to do simple things like ask a question, or get help with their accounts from this retailer, then it's not worth doing business here. Note to fancy: I rather shop at Zulily.com they have real people answer their customer service calls and very helpful staff. They do the same thing you guys do by fulfilling vendor orders, but they do it way better. You might want to grasp that concept before you create an online retail business. Take a business course for customer service. You guys need serious help with that.

Reviews (75)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (17)
Thumbnail of user thatot2
1 review
0 helpful votes
December 20th, 2023

DONT BUY ANY FROM THIS COMPANY.
THEY CAMMED ME A AND I COULDNT EVEN GET REFUNDS FOR GETTING NOTHING,I BOUGHT ITEM WORTH 48 ONCE THEN THEY DEDUCTED R1115.00 FROM MY ACCOUNT AND WAS FORCED CHANGE THE ACCOUNT.

Thumbnail of user robertag358
1 review
0 helpful votes
October 26th, 2023

Sono disonesti, ti mettono le foto di capi che poi non sono quelli che ti arrivano, ti fanno fare l'ordine anche se quel capo è esaurito e non ti danno la possibilità di annullare anche entro pochi giorni. SONO UNA COSA DIVERSA DA QUELLO CHE SI PRSENTANO. SONO DEI TRUFFATORI. NON ORDINATE.

Products used:
Cardigan che si presentava di una certa consistenza ed è arrivato un semplice maglione.

Thumbnail of user elizabethc1396
1 review
1 helpful vote
March 13th, 2021
Verified purchase

I purchased an adapter for my laptop and it blew up my laptop. They have NO phone number to contact and can only contact them by email which they don't respond to at all. My lawyer has been trying to contact them as well which again has received nothing back. How do you own a business without a phone number and not respond back to emails?!?! Do NOT buy anything from this company!

Tip for consumers:
Do not purchase from this company

Products used:
Adapter

Service
Value
Shipping
Returns
Quality
Thumbnail of user davidh7067
1 review
1 helpful vote
May 11th, 2022

I wish I would have read these reviews beforehand, because it is all true! I ordered a nice, leather laptop bag for my husband, but received a cheap looking, fake leather bag that was clearly not the same bag as the online pictures. Naturally, we decided to return it and I have received no money back and cannot get ahold of anyone. Mind you, when I wanted to return the bag someone was more than happy to help me emailing multiple times. Now that I sent it there is silence and they have no phone number so there is no way to actually get ahold of them. I wish I could give this company a zero star review!

Tip for consumers:
They are a scam! I received ZERO MONEY BACK after sending it back in because I was unhappy with what they sent and now there is no way to get ahold of them! I can't believe any company could do this to people. Horrible!

Products used:
The Messenger Leather Laptop Bag

Service
Value
Shipping
Returns
Quality
Thumbnail of user staceyb409
1 review
1 helpful vote
March 7th, 2022

I made a purchase on 1/2/22 and still have not received my order. I have sent several emails, but they give the same excuse and continue to say give it a little longer. I have requested a full refund, but I as of 3/7/22 I have not received my shipment or refund. I would not order from this company again.

Thumbnail of user shoppert
1 review
0 helpful votes
February 26th, 2023

FANCYEVER has no morals. THEY ATE UP MY MONEY. I ordered they took my money and then turned back said the item was no longer existed and suggested me to get something else. I said no please return my money. They kept asking me to select something else and I also said no. They then said it will take 15 - 20 days to refund me however, they never did. I kept email and asked for an update then they never answered anymore since.

I suggest NOT TO BUY ANYTHING FROM THIS FANCYEVER. IF I KNEW IT'S FROM CHINA I WOULD NOT HAVE TO BOTHER. THEY ARE TRULY CHEATERS!

Tip for consumers:
do not buy from fancyever because they won't refund or exchange. They just disconnect or did not respond you until you asked for a refund. BAAAAD.

Products used:
Dresses

Service
Value
Shipping
Quality
Thumbnail of user kellys1457
0 reviews
1 helpful vote
January 24th, 2022

They sell FAKE products with no refund! I bought a Willow tree and it was fake and they blocked me from emailing them and will not give a refund

Service
Value
Shipping
Returns
Quality
Thumbnail of user mirandah109
1 review
1 helpful vote
February 9th, 2022

Back in 2013-14 my ex had bought me a virtual gift card for 5 grand. I've been slowly spending the money, when the site changed all of my money was gone.( I had over over 4g left) I reached out and went back and forth on emails and was just told that my purchase was not valid and they wanted the receipt. But remember this was a gift, I have the original gift card number which I provided then they wanted credit card etc. I am not with that person anymore but I find this very unfair that they just took all that money back even tho I provided the original gift card number. Horrible customer service, very unfortunate since this used to be my favorite site

Tip for consumers:
Don't shop here

Products used:
Clothes, kitchen, workout, quirky items etc

Thumbnail of user johnc7335
1 review
0 helpful votes
November 17th, 2021

Ordered wreathes and what came was not worth the money. This is a scam. If I had know it was coming from China I would not have ordered as what I got was cheap an each time I touched it pieces broke off. What is pictured is not what you get

Tip for consumers:
Save you time and money

Products used:
20% discount and I get to keep this

Service
Value
Shipping
Returns
Quality
Thumbnail of user benm249
1 review
3 helpful votes
January 15th, 2019

I ordered a chair on fancy a few weeks ago, a nice one, about 250 dollars. I woke up to Shazam alerts and call on my phone from fraud protection alerting me to charges being made in Taipei, Taiwan with encrypted coding. AKA They were attempting to mask their multiple withdrawals in the amount of $53.27 in Taiwan. I cant believe this crap is still out there.

Thumbnail of user davidl2923
1 review
1 helpful vote
January 5th, 2021

Please don't waste your money buying on fancy. They sell defective items. I wasted$60 buying light,.

Tip for consumers:
Please be really careful. They have all means to sell defective items and all kind of policy not to refund you

Products used:
Light bulb having camera that costs almost$60

Service
Value
Shipping
Returns
Quality
Thumbnail of user jp1241
1 review
0 helpful votes
April 18th, 2022

Don't buy from this company. Looks like Girlladies and I am still in dispute over clothing at a value of £161.89!

Tip for consumers:
Don’t

Thumbnail of user aa214
1 review
4 helpful votes
August 22nd, 2018

Our experience with Fancy mirrors that of all the other merchants who've left reviews below. They are aggressive with their outreach to sell marketing packages. They send emails and pitch decks riddled with grammar and spelling mistakes. When ANYTHING goes wrong they stop replying to your emails entirely. Reps come and go from the company and dont last more than a few months.

Shady business practices all around.

Thumbnail of user janeh506
1 review
1 helpful vote
June 3rd, 2021

They do not answer anythng that is a problem. Take your money and then send anything but what you ordered. If you get your money back it may be months before you receive. Never again!

Thumbnail of user jacquelineb413
1 review
4 helpful votes
January 5th, 2021

Stay far away from this Chinese business. Ordered 2 size 8 Minion sweatshirts. Waited 6 weeks so Christmas was missed. Material is as thin as a t-shirt, not at all sweatshirt material Size appears to be size 4, nowhere near a size 8. Will never order again. DO NOT ORDER FROM THIS SITE TOTAL SCAM!

Tip for consumers:
Covid-19 not the only bad thing to come from China!!
Stay far away from this Chinese business. Ordered 2 size 8 Minion sweatshirts. Waited 6 weeks so Christmas was missed. Material is as thin as a t-shirt, not at all sweatshirt material Size appears to be size 4, nowhere near a size 8. Will never order again. DO NOT ORDER FROM THIS SITE TOTAL SCAM!!!

Products used:
Boys Minion sweatshirts

Service
Value
Shipping
Quality
Thumbnail of user sherryg302
1 review
0 helpful votes
November 22nd, 2021

This review is for Fancsy Shop! Do not purchase anything from these people! I ordered Thomas Kincaid Christmas table tops and received stickers that had the likeness of the table top, not the musical table top I ordered! I ordered wreaths that were large and beautiful in original pictures and were tiny and had little greenery on them. They did not even look like the pictures! Instead of being 36 in they were 12 and 19 inches wide. Requested refund on all 3 orders and all they would agree to so far is 30% refund! Got to be kidding me!
They are scamming people! Don't order from them!

Products used:
None of the products could be used and they would not refund the items despite their policy saying they would.

Service
Value
Shipping
Returns
Quality
Thumbnail of user carolh623
2 reviews
1 helpful vote
April 3rd, 2020

Put in an order paid for 14th Jan received NOTHING. Dont even have the decency to get back to you.
They are scammmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmers

Thumbnail of user noeliaa1
1 review
4 helpful votes
August 7th, 2018

Same problem.
I bought something last month but never arrived
I emailed seller and customer service different times and haven't received any answer.
Impossible to contact them by phone.
I'm afraid they cheated me and I'll never receive the item or my money back.
What a terrible disappoinment!

Thumbnail of user tonyas77
1 review
1 helpful vote
April 16th, 2019

I placed an order in January and in February made an inquiry. Still no progress. Received an email with a shipping number. Still no product or any returned emails. I have asked for money back and was told I could get a 3% refund when I receive product. Now its April and still nothing. ******************DO NOT USE***********************

Thumbnail of user julieb725
Julie B.
1 review
2 helpful votes
April 8th, 2019

On Jan. 28, 2018, got sucked into the Facebook advertising vortex, took the bait, and ordered a pair of shoes. On APRIL 1, 2019, got a 'tracking' number. Clicked on it, 'no parcel recognized.' They got my $37.99. Dang it.

Thumbnail of user sanjayp18
1 review
1 helpful vote
August 28th, 2018

I ordered cotton silk blue plan semi stiched straight suit but they send second hand cheap saari with stained.

I emailed them but yet no reply.
Anyone, plz suggest me how can I take action against Fancy Deal.

My order ID 1445

Thumbnail of user silvial23
1 review
3 helpful votes
June 6th, 2018

Please dont buy in this site.
Buyed 2 posters from Fower design, never got shipping number and never got the posters and not even an answer when contacting them.
Also bought a pair of earrings from Otis and also never got a tracking number and just an apology saying that they got lost or something.
No refund, no nothing from both sellers.
Scam.

Thumbnail of user tommya32
1 review
4 helpful votes
June 7th, 2018

FED UP with Fancy!

Poor sales volume via the Fancy platform spanning years and they do nothing to help. All they do is hard sell "marketing packages" WITH EXORBIDENT price tags. They push push push this on you via email way too regularly to brands like us. We took part once and NEVER again. You never make your money back. The staff come and go, any rep I've had just disappears and leaves the company within months, the company is poorly run and overpromises on everything. BRANDS DON'T BOTHER.

Thumbnail of user anno57
1 review
1 helpful vote
April 30th, 2019

SCAM. Here's why:
First of all no one has ever heard of them (Had you heard of them prior to them reaching out to you for your money? Have your friends ever heard of them?)
The owner is probably a trust fund baby who was able to hire some developers, throw a cool pop-up event, invite celebrities and use that as leverage to look real.
They send you a whole presentation with screenshots of Will Smith and Drake saying they love fancy, but the Tweets are not real.
Think about it... if you own a platform, especially one that noone has ever heard of, you have the power to create an account say owned by Kim Kardashian and add the verified check mark and chances are none of us will ever have the chance to ask Kim to her face if she actually made that account on Fancy or if Fancy went ahead and made a fake one for her.
ANYWAY They promise you all this exposure but guess who are the only people getting exposure to their brand? Other people who were suckered in to Fancy only to find that everyone on there is trying to sell and end up getting advertised to eachother.
They will promise to drive sales, make you a webpage. Give you an account manager. But the minute you hand over your credit card everyone goes silent and no longer treats you like a priority.
I was able to put a block on my credit card and told Fancy I did not want to do business with them, and they continued to charge my card every month and asked me why I placed the block... Um have you read your emails? None of you replied to me, helped me, or explained everything to me and I told you I would be placing the block. Nonetheless they kept attempting to charge my card which would just get blocked anyway by my bank.
This is just a bunch of fake $#*!s stealing your money and making Fancy seem way bigger than it really is. Fancy is a lie noone uses that $#*! or buys from it

Thumbnail of user camilad
1 review
8 helpful votes
January 7th, 2017

Fancy is a huge scam. I stupidly signed up for a marketing package only to make about 5 sales. The account manager assigned to me didn't even know how to assist with inventory uploading issues and was barely responsive.

Oh and they're overcharging on shipping costs so buyers beware. Shops don't have the option to adjust this. I informed my rep and responded dismissively. So they're aware but they just don't care.

They don't care about their vendors and they don't care about their customers.

Don't waste your time and don't waste your money.

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Company Representative

Thumbnail of user pamelal48
Pamela L.
Typically does not respond to reviews

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