Fanatics

Wish I could give this website a 0 star rating. One thing I have to say is don't trust the time frames that they give you for the shipping. "3-7 business days" can easily mean 10-15 business days. And like many other dishonest companies they continue to use the pandemic as an excuse for their misleading shipping times. Never ordering anything from Fanatics again and I suggest those reading this review do the same.

Beyond awful. I paid premium for next day delivery. It took 3 weeks and 11 emails filled with bare faced lies before I eventually received me FAULTY kit.

I don't know this is possible, but they store the kits in a way which leaves them with permanent creases which don't even come out after multiple washes.

Not only these issues, but their customer services team is a disgrace. Do not shop here. Also, be careful, it's not always listed as fanatics as they plug into some teams official stores. You think you're buying from your club but you're actually buying from these rats!

Terrible experience. I placed my order as a Christmas gift on Nov 15,2020 and it should be arrived on Dec 3,2020. However, they sent me several emails which said my order had been delayed. Until Dec 8,2020 I got an email from them which said my order can't be fulfilled because is out of stock. Don't know why it took them 3 weeks just to notify me. I had to order something instead (different website of course) and it is likely my gift can't arrive on time because it always take longer to be delivered around Christmas time.

I bought the Philadelphia Eagles face masks and I have proof they took the money out of my account. Yet when I log in to see about shipping it says no recent orders. I started getting advertising from them to my email too. There's no number to call and since I apparently have no orders there's no order # either. So basically I just gave this company $. Like I said I have account statements to prove they took the money from my account

These guys run a nhl auction site. Vendors list items but are allowed to pull them and claim listed by mistake. Not talking about using a reserve price system. Caught a vendor listing over 10 items starting at $1 with auction to run 10-15 days. After multiple bids driving prices to $70-$100 the items were pulled and replaced with the SAME item staring at $140 and even $500. Not a legitimate auction site. DONT DO BUSINESS W THEM!

I ordered a shirt on 11-21-23 I received a confirmation email shortly after.I have been trying for months to get the product or a refund. After months of going back and forth with them they said it's been over 30 days and they can't replace my order or give me a refund.When I order the the shirt the tracking said it was Saud but the status never change.Fanatics is a scam don't trust them.I will report them to the better business bureau

Originally, before I placed my order, I was told the 2 custom jerseys would be shipped within 10 days. After I placed the order, immediately they changed the shipping time frame to 6-8 weeks. Very much a bait and switch, since they don't allow you to cancel custom orders. Now we won't have our custom jerseys for my wife's first game. I do NOT recommend this site.

Fanatics has a serious problem, and based on their "Reviews Score", I am not alone in my thoughts.
I ordered an item on 5/21/2020 and have still not received it seven months later (12/11/2020). I am done with this business, they can find other people that will loan them their $$ for an extended period and then just offer a refund.
WEAK.

They sold me a faulty product that I tried to live with for a couple of months, but problem kept getting worse. So I asked to do an exchange. Instead of a 365 return policy, it was actually a 90-day return policy. I missed the cut-off by 10 days and that's mainly because the times I tried to contact them before, their customer service was unavailable because the backlog queue was full. Also never mind that the order took about a month to finally get delivered. I've been a repeat customer for years. But I guess that doesn't count. Rather than making the order right, they found a loophole to hide behind. They will not get another dime from me!

Bought a few hundred dollars of goods. Before I traveled out of town. Upon return I had an issue with a over $ 100 Washington huskies watch. I contacted customer service whom gave me no help at all. They stick to the 30 day return. At least at retail you have more time. Not with these guys. TOTALY BAD CUSTOMER SERVICE. Last order from these guys Ever! :(

I was a loyal customer of Fanatics but I am no longer one. I had ordered my husband a hat that got lost in shipment. They shipped it in September 2021 and said it would be delivered in November 2021. The shipment company said that it was lost and I should notify Fanatics for a refund. When I did, they said that they would and then sent me an email saying that it was not within the 30 days of the shipment date (September 2021). They just keep sending me emails with their policy attached. Very poor service for such overpriced items.

Same issue as a previous complaint. I ordered Green Bay Packer masks for my brother. Never got an order confirmation, and nothing shows on my order history at all, but the money came out of my account. About a month ago, I called to check on the order. They were able to find it, said it would be going out in a few weeks, and that they'd send me an order confirmation. I've had nothing but advertising emails since.

Don't go cheap or free shipping if you want it within 2 weeks. They pay FedEx the minimum so your packages just sit in their warehouses for days at a time. And Fanatics offers ZERO customer service. Worst company to deal with when you expect 3-7 days and it's been 2 weeks. Terrible service. FedEx is terrible too.

Received an Eagles "Welcome To Our Home" sign 4 my best friend 4 Christmas. Cant give it 2 her tho. Badly damaged! Looks like someone dragged it across concrete bc of all the scratches. Also looks like someone splattered paint all ovr it. Paid $35 for it! U'd think that for $35 u'd get an undamaged item. Shame on them! I give them a zero rating! & i recommend that u do NOT buy from them! They ruined my Christmas!

I had purchased 2 items from Fanatics on November 29th 2020. One item came the other was deemed "undeliverable" and fanatics refunded this item without informing me. These were Christmas gifts! No explanation! It was a disappointment to my kid who I had promised to get him this item. Furthermore now they do not have the item in his size!

Wanting to surprise my husband with saints gear I've spent around $200 this year on shirts and a jersey that never come with care instructions and literally MELT OFF IN THE DRYER. Why the $#*! would i want a shirt if I can't properly launder it without destroying my purchase? Ruined fathers day and Christmas. DON'T BUY FROM HERE. Doesn't matter if it's an expensive jersey or a shirt on sale, the lack of quality is the same.

Because Fanatics accepts only "testimonials" on their webiste, I'm leaving my review here. I received as a gift a Franco Harris autographed football from them. All seemed great at first. Loved it. Then took it down from the acrylic stand to show it off and its deflated. Unfortunately, it was over 365 days when I noticed this, so no exchange or return. Shame on me for that, but I would expect a $300 football to hold air beyond a year. I wonder how much its worth now?!?!?! The lesson - don't wait 365 days to show it off.

ORDER PLACED 12/15/2021 FOR DELIVERY 12/28/2021. AS OF 1/8/2022 STILL DO NOT HAVE IT. THEIR CUSTOMER SERVICE IS TERRIBLE. THE CHAT LINE IS ALWAYS TOO BUSY TO HELP AND IT JUST KEEPS REFERRING ME BACK TO ENTERING MY EMAIL ADDRESS AND PHONE NUMBER. TO CONTACT THEM BY PHONE YOU HAVE TO CALL ANOTHER COUNTRY. VERY FRUSTRATING. WILL NEVERN ORDER FROM THESE CROOKS AGAIN. THEY ARE GOOD AT TAKING ORDERS, TAKING MONEY AND OVERCHARGING FOR THEIR PRODUCTS THAT ARE PROBABLY MADE OUT-OF-THE-COUNTRY USING CHILD LABOR.

We pre- order a new Bucs Tom Brady Jersey in April 2020 and we still do not have it, our shipping confirmation just updated and says estimated Sept 15 deliver, over a week after the season starts! Can't get a phone number to call, try a virtual chat, no response! I will never order a thing from this company again. Extremely disappointed!

I order the chiefs mahomes elite jersey and upon arrival it was covered in spots and had many pulled threads and was just in poor shape. I spent 325.00 just to get this garbage i shouldn't have even paid half of for. I tried washing the jersey and all it did was get worse and i haven't even worn it yet. Pathetic

I was going to buy a Brady jersey but decided to be a little unique and opt for a Woodley. Fanatics carries Brady with correct font so I assumed my custom would be done the same way.

Nope. The custom Woodley is a fraction of the size of the official team font and name plate (not to mention the W itself isn't even close).

I've emailed several times and they just hit me with a blanketed "custom products are final sale".

It looks like I purchased this as a Chinese knockoff.

Placed an order a couple of weeks ago. Got a notification my order was supposed to be delivered this past Wednesday, waited all day for it only to receive a late message that the delivery was delayed until Friday. Then, Friday, same story, waited all day only to get a late message that delivery was pushed to Saturday. Still haven't received. Tried contacting fanatics and got no response and no information. Finally got someone who said it would be here yesterday which obviously it wasn't. Disputing this charge. Do yourselves a favor and AVOID THIS SITE!

I ordered a pair of shoes on Sept 3.3-7 day shipping my $#*!. It's almost 2 months from my order date and still have NOT received my order. Just more emails pushing it back. Latest is Nov. 9. Cannot get through when I call. Online chat disabled. Do not order from fanatics. I will definitely tell every sports fan I know to steer clear of this mess