I ordered a single ornament the first of Dec. I ordered early knowing with all the covid issues it May take awhile. On Dec 19th their tracking said it was at a USPS facility in MD about an hour from where I live in Frederick, MD, so I had hopes it would arrive by Christmas. It did not. In contacting customer service they keep sending me to their tracking site which now shows that on Jan 1st my package was at a facility in Washington DC. They send a rote reply and do not provide any info. I asked for a refund and have been ignored since. Poor customer service!
Order #FV*******
Tracking info:
2021-01-02 00:00
Your package will arrive later than expected, but is still on its way. It is currently in transit to the next facility.
2021-01-02 00:00
In Transit to Next Facility
2021-01-01 08:58
WASHINGTON DC NETWORK DISTRIBUTION CENTER, Arrived at USPS Regional Destination Facility
2020-12-23 00:00
In Transit to Next Facility
2020-12-22 00:00
In Transit to Next Facility
2020-12-21 00:00
In Transit to Next Facility
2020-12-20 00:00
In Transit to Next Facility
2020-12-19 06:07
HYATTSVILLE, MD *******, Arrived at USPS Facility
2020-12-18 14:13
QUEENS NY DISTRIBUTION CENTER, Departed USPS Regional Facility
2020-12-17 00:00
US. John F Kennedy Airport, Released From Import Customs
2020-12-17 00:00
In Transit to Next Facility
2020-12-16 18:12
QUEENS NY DISTRIBUTION CENTER, Arrived at USPS Regional Origin Facility
2020-12-16 16:57
JAMAICA NY INTERNATIONAL DISTRIBUTION CENTER, Accepted at USPS Regional Origin Facility
2020-12-16 05:31
US. John F Kennedy Airport, Arrival Import Airport
2020-12-16 02:19
CN. Shanghai Pudong Airport, Shipment Depart From Original Country
2020-12-16 00:00
ROSEDALE, NY *******, Departed Shipping Partner Facility, USPS Awaiting Item
2020-12-15 14:00
CN. Shanghai Pudong Airport, Released From Export Customs
2020-12-15 12:34
CN. Shanghai Pudong Airport, Arrival Export Airport
2020-12-15 05:27
CN. Shanghai Hub Export, Depart From Hub Scan
2020-12-14 19:14
ROSEDALE, NY *******, Arrived Shipping Partner Facility, USPS Awaiting Item
2020-12-14 18:59
CN. Shanghai Hub Export, Shipment Depart From Hub Scan
2020-12-10 01:21
CN. Shanghai Hub Export, Shipment For Transit
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