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Famous Footwear has a rating of 2.95 stars from 190 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Famous Footwear most frequently mention customer service, credit card, and business days problems. Famous Footwear ranks 769th among Shoes sites.
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Stephanie at Market place store in Fresno, Ca went way beyond to ensure that I received basketball shoes in time for my grandsons birthday! She called surrounding stores and had them mailed to my home within 2 days! Awesome effort!
Used to shop here but they now close even earlier since the Xmas season started (now that's logical). The one in Leominster is open til 6pm. Unless you are a kindergarten teacher or retired - most of us are not even out of work yet! Ridiculous. What are we 5 yrs old? Probably a Covid thing - no staff as no one seems to need to work anymore. Sadly I do … I like to eat now and then.
I recently purchased six pair of shoes for my grandkids with a coupon that was $30 off of $120. When 3 of the shoes arrived, I noticed that they covered up the clearance sticker so I uncovered it and realize that I was charged between three and five dollars more than I would've been charge that I shopped in the store. I think this is unfair And I would not be shopping with them online again.
The shoes were delivered within 5 business days. When I picked them up, the box had no lids and was just put into a plastic bag. The bag was torn as well as the boxes were damaged. I'm glad I received my purchase but the shipping condition was bad.
I'll start off by saying I really actually really love the boots I ordered they are beautiful, but the shipping is horrible. When I ordered them they said it would come in a week. It was actually shipped out a few days after I had ordered them. After a week it was not here and it said it would come a week after. Following the next Monday, it still was not delivered. I was tracking it online and for 5 days there was no recent change of location. I called the place and they said it should come the following week. I was really upset and thought they just would not arrive at all so I messaged them on Twitter and Instagram. After that, the boots were delivered in three days. In total it took about 5 weeks for the boots to get delivered
My boyfriend's birthday is September 12, I ordered shoes as a gift ahead of time so they'll be here before his birthday. The estimated delivery keeps changing and now they won't be here til September 16. Very frustrating.
I was a bit disappointed because although I received my shoes in good time, I had to pay to return them just to get a different size. I had to spend another $8 just to send them back and order a new pair.
Items in the website are more expensive than the ones in the store. No free shipping. But good return policy. You can return your order in any of their stores. Good shoes.
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