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  • Famous Footwear

Famous Footwear

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Overview

Famous Footwear has a rating of 2.95 stars from 190 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Famous Footwear most frequently mention customer service, credit card, and business days problems. Famous Footwear ranks 769th among Shoes sites.

  • Service
    65
  • Value
    63
  • Shipping
    51
  • Returns
    43
  • Quality
    58
Positive reviews (last 12 months): 38.5%
Positive
10
Neutral
1
Negative
15
42
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • I called customer service and cancelled my order all together.
How would you rate Famous Footwear?
Top Positive Review

“Great customer service!”

Barbara F.
10/21/22

Stephanie at Market place store in Fresno, Ca went way beyond to ensure that I received basketball shoes in time for my grandsons birthday! She called surrounding stores and had them mailed to my home within 2 days! Awesome effort!

Top Critical Review

“Open mothers hours”

Jenna k.
12/4/22

Used to shop here but they now close even earlier since the Xmas season started (now that's logical). The one in Leominster is open til 6pm. Unless you are a kindergarten teacher or retired - most of us are not even out of work yet! Ridiculous. What are we 5 yrs old? Probably a Covid thing - no staff as no one seems to need to work anymore. Sadly I do … I like to eat now and then.

Reviews (190)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (50)
Thumbnail of user indrabhandari148
1 review
2 helpful votes
October 10th, 2023
Verified purchase

I saw the promotion sale sign on their window just outside of there checkout and I entered the store because of that promotion. Sale sign was spend $75 get $15 off, $100 get $25 off and spend $125 and get $30 off. I spent $125 for 2 pairs of shoes and they didn't give any single penny discount. I talked with them and they told me we don't have any promotions. I showed the promotion sign hanging in the window and sales associate told me he doesn't know anything about that.

Products used:
Shoes

Service
Value
Shipping
Returns
Quality
Thumbnail of user judes81
1 review
1 helpful vote
December 20th, 2023

I placed an order on famous footwear and they canceled it then told me I canceled, which in fact I did not. I've been shopping here for years and they have completely lost my trust and money. They suck the end.

Products used:
None, they canceled the order for no reason

Service
Value
Shipping
Returns
Quality
Thumbnail of user mckennah25
1 review
0 helpful votes
December 29th, 2023

Selection of shoes is pretty good, got some nice brands to chose from. But all I was trying to do was exchange two pairs of shoes and waited for 20 minutes for it all to get transacted correctly. So frustrating.

Service
Value
Returns
Quality
Thumbnail of user nicolc8
1 review
0 helpful votes
December 11th, 2023

Wtf? Bad bad joke?!?! I want my money back! What does this mean?!?!?!?!?!?!?€!?!?!?!?!

Service
Value
Shipping
Returns
Quality
Thumbnail of user amyd1897
1 review
0 helpful votes
December 22nd, 2023

I used to find great shoes, especially Nikes and loved getting the Buy one Get one 50% off but now they have a poor selection and exclude all of the actual shoes worth buying. Journeys and Foot locker have better prices!

Service
Value
Returns
Quality
Thumbnail of user carolg1158
1 review
0 helpful votes
April 26th, 2023
Verified purchase

I placed an order for 3 pairs of Nike shoes I received an email saying it was canceled due to limited stock so I go back online and they have the same shoes in my size online. I called customer service and they say I don't know why your order was canceled because it's showing we have those in stock you can order again. Now why would I want to do that you charged my card and you want me to do it again and take the chance it happens again... No Thanks! If I could give zero stars I would. They charge you than cancel the order for no reason..

Tip for consumers:
Beware of ordering online with them..

Products used:
I didn't buy anything else.. and I won't bother with them again

Service
Value
Shipping
Returns
Quality
Thumbnail of user louisad19
1 review
1 helpful vote
January 19th, 2023
Verified purchase

I returned items and have received no refund - even sent them tracking info that shows they received the items over 2 weeks ago and still nothing - no one has even gotten back to me! I think this company might be a scam.

Service
Value
Shipping
Returns
Quality
Thumbnail of user richardb3671
3 reviews
9 helpful votes
May 18th, 2023

Ordered Sneakers contacted Customer Service Useless. They dont care at all. Famous Footwears the Worst Company I ever delt with. Now I never got my Sneakers so I'm hoping to get my Refund but knowing how bad the Company and Staff are And there Terrible Customer Service is I'm Not expecting Good things. My satisfaction will be when this Company goes out of Business. I'll be Happy. I have No pictures or Video because I Have No Sneakers I Ordered And Paid For...

Thumbnail of user katiusciaa1
1 review
0 helpful votes
October 24th, 2023

The customer service is terrible in the store and on the online. This is not the first time that I have ordered boots and they have canceled them without notifying me. The boots on the internet are shown as available but they said no longer have them in stock.

Products used:
Boots

Service
Value
Shipping
Returns
Quality
Thumbnail of user luzl71
1 review
1 helpful vote
March 11th, 2023
Verified purchase

Ordered sneakers for my grandsons for Christmas. FedEx delivered them to the wrong address. Called FedEx they said to call the store, called the store they said to call FedEx. Well, store said I would get a refund in 12 days. A month later I called back again and finally was issue a refund. Decided to give it another try and order 2 sandals and 1 sneaker for the grandsons again and I received one sandal and one ugly crocs that I did not order. Called the store and gave them all the info on the crocs, order number, name and address of the person who they belonged to. 2 days later I get an email that they were not refunding me for the one sandal and the sneaker I did not received and was instructed to put a claim with the police if my packages were being stolen. I even told the person on the phone I have cameras and that no one was stealing my packages that the first time it was FedEx mistake and the second time it was their mistake. I lost $30 but they lost more. And I'm not returning the ugly crocs that customer in Texas is waiting for. Shame on famous footwear

Tip for consumers:
Do not order from this store.

Products used:
None

Thumbnail of user melindam526
1 review
1 helpful vote
January 12th, 2023

I ordered shoes in store for my son for Christmas. In store the address was reviewed and confirmed. Somehow, it was switched to an old address after I left. I called the store and the employee remembered me. Remembers the address confirmation. Couldn't understand how it reverted back to the old address on file. It was now customer services job to figure out what to do. The shoes were not returned. I spoke to a rep and was told her supervisor would go over my claim and I'd receive an email. The email stated that records showed I paid with a debit card, so they would be issuing a check. To the address the shoes were mailed to! Why?! If the address was wrong, why would they issue a check to that address?! I replied it didn't make sense to send it to a wrong address. Got an email back saying to allow up to two weeks for it to arrive. If it doesn't arrive, I can call back and they'll do a stop payment. Allow two weeks for it to process, then they can update the address. Still doesn't make sense. Reverse the charges, makes sense. Getting the correct address to mail the check to, makes sense. Making me wait over a month, then getting the right address makes sense to them?! I argued back and forth through email for a total a five emails. Each time a different rep saying it's policy?! To issue a check to a known wrong address? The issue was an incorrect address. So they issued to said wrong address and will use the correct one after we all waste time. My son has already returned to California. He didn't get his shoes, and I'm out over a hundred dollars. All I wanted was the funds reissued so I can purchase again, and send them to him. I will NEVER buy from famous footwear after this. When/if I get my money back, I will purchase his Doc Martins elsewhere.

Tip for consumers:
Just don’t purchase for delivery. Wait for the store to have the item in stock. You never know what could happen. And their customer service is not customer service at all.

Products used:
Tried to purchase boots

Thumbnail of user shauntas9
1 review
0 helpful votes
October 3rd, 2023

Ordered a pair of van platforms. Opened them and they had red stains and grass stains all over them! Luckily I was able to spray it off with Spray And Wash but they should have never sent them in such condition!

Service
Value
Shipping
Quality
Thumbnail of user allenh340
1 review
2 helpful votes
June 5th, 2022

I would give them a minus one star if I could. My order currently is lost. I've tried contacting customer service. They will not reply to me. If you call them they tell you to wait because shipping is backed up because of Covid. How long do we have to listen to this excuse. They are the worst Buy from anyone else. Don't buy from famous footwear.

Thumbnail of user henryh524
1 review
0 helpful votes
September 21st, 2022
Verified purchase

This is one of America's worst businesses! There is zero customer satisfaction and managers are not interested in resolving problems related to quality, shipping, returns, credit, or refunds. Do not do business with Famous Footwear!

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Value
Shipping
Returns
Quality
Thumbnail of user lisaf1927
1 review
4 helpful votes
April 28th, 2022
Verified purchase

If I could give zero stars I would. I will never buy another thing from them. I am trying to get $70 returned to me and they refuse to return it, says my bank has a hold on it. For over a month now! Don't buy or deal with these people, very unprofessional

Tip for consumers:
Don’t do it! Lousy service and not at all helpful

Service
Value
Returns
Thumbnail of user tyrat9
1 review
4 helpful votes
March 5th, 2021

Went to the Salem center mall in Salem OR and asked the manager if they sold champions and he told me he would not sell any shoes to me because I was a woman. I am very angry and am thinking if sueing due to sexual discrimination. This is unacceptable behavior for anyone let alone a manager. You need to reconsider who you hire. I will make sure everyone knows the discrimination your managers have.

Service
Value
Thumbnail of user nicolej913
1 review
2 helpful votes
April 6th, 2022

Train customer service representatives to be helpful in any way to resolve issues. If you have to buy from them just do it in store because if you have any issue with shipping they are unable to change address, cancel or amend an order at all. Spoke with two reps over the phone and both were rude, unsympathetic to the issue, and entirely unhelpful. I used to buy from them a few times a year and this was my last purchase.

Tip for consumers:
Just buy in store or not at all.

Products used:
Shoes

Service
Value
Shipping
Returns
Quality
Thumbnail of user alexh1155
1 review
0 helpful votes
December 24th, 2022

This is the worst place to buy shoes online. They did not ship for 4 days after the purchase Promised 7 day shipping and now tracking says it will come 5 days later. SO 18 days for shipping?!?!?!? Who runs this place must be a bunch of lazy managers not keeping track of shipping promises.
Then they will charge for return shipping?

Products used:
Return shipping cost money when its their fault

Thumbnail of user cr565
1 review
0 helpful votes
March 30th, 2023

Was told I would receive a gift card by email but never received it. It was not in my spam or blocked emails as they said it might have gone. Verified to them my email address. Issue not resolved.

Products used:
Shoes

Service
Value
Shipping
Quality
Thumbnail of user marilynw287
1 review
1 helpful vote
July 14th, 2021
Verified purchase

The policies here are ridiculous. I don't know who came up with the idiotic idea to not be able to help the customer change addresses and shipping details. They can't change your address, they can't cancel your order and they are programmed to say "unfortunately" this, that and the other. The company leads are incompetent. With much disrespect y'all online service is trash!
Marilyn Westmoreland

Tip for consumers:
Don't!!!!

Products used:
I didn't use any product. The moment I pressed finish order I realized I didn't include to the apartment number. Called customer service and the informed me that "unfortunately" they couldn't do anything to help me which is totally opposite of their job. Anyways that would mean my order would go to the wrong address and my refund would take weeks. That's idiotic and unacceptable!!!

Service
Returns
Thumbnail of user ml791
1 review
2 helpful votes
February 8th, 2023
Verified purchase

I will never in my life order from them again the worst place ever never in my life I would purchase from them again

Tip for consumers:
Don’t buy from them

Service
Value
Shipping
Returns
Quality
Thumbnail of user tanyab350
1 review
1 helpful vote
September 30th, 2021
Verified purchase

I ordered a pair of shoes for a wedding the 7th of this month and I still haven't received them. Going on a month and the customer service seems to have no concern! Everyone gives me a different solution. Call back this and that. All because they were quick to take my money but they fell to say they use FedEx Smart and they don't deliver to PO Boxes! So now my shoes lost in the system!

Thumbnail of user rosaw86
1 review
3 helpful votes
April 1st, 2022

My daughter and her friends went inside to look around while they waited for me to pick them up. They were being polite and not loud. After a bit they decided to sit down. The worker that had been eyeing them the whole time immediately came over to them and asked if they were looking for anything in specific. They told him they were just looking around. He told them that they had to leave because they were not buying anything. He proceeded to kick them out and left them in the very cold weather. This was ridiculous.

Service
Value
Shipping
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Thumbnail of user jessicaw1852
1 review
0 helpful votes
August 10th, 2022

I ordered a pair of shoes from famous footwear paid for it with a credit card accidentally put the wrong mailing address they refused to give me a refund or to change the address so my package could be delivered to the right address please do not buy anything online at famous footwear they will steal your money and rip you off

Service
Value
Shipping
Returns
Quality
Thumbnail of user mngirl2107
1 review
0 helpful votes
October 23rd, 2023

I wish ZERO STARS was an option! I have placed an order online and they say my shoes are delivered and yet they aren't. This is now the 3rd time this has happened. I have spent numerous hours on the phone between FF and FedEx and its always FF with the issues. Called customer service and they blame it on FedEx. This last time I ordered UA shoes and boots. Shoes show up and boots don't. According to them "both shipped and were delivered". Clearly by the picture they took you can tell their is one pair of shoes in the package. Talking to customer service is like nailing jello to a tree. They don't help you@ all, blame it all on FedEx and when I asked what they would do besides refund my money (that I have to wait over a week to even hear back) their response was oh we can give you some reward points. Why would I want reward points from you people when I'm never ordering from you again? This company is useless, doesn't care about it's customers, doesn't want to own up to the fact that they screwed up multiple times and clearly they have extremely dense people working for them. I can see this happening once, not a problem but 3 times? RIDICULOUS! I have no other issues with any other company that uses FedEx! Thanks FF for taking my money immediately, not delivering my shoes but saying they were, and then making me waste my day trying to figure out where my shoes are. I was a years long customer and spent a lot of money here but I will no longer waste my money.

Tip for consumers:
DO NOT ORDER ONLINE or you will be hunting you purchases down!

Service
Value
Shipping
Returns
Quality

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About the business

Every day is a chance to get one step ahead? Whether it? ۪s a big step like working toward your degree, taking a first step to begin your morning jog or simply getting everyone out the door ahead of schedule. We? ۪re cheering on your journey? Celebrating eac...

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