FamilyGoKarts

For two years I've been emailing brad first was I received the kart on the on a slab 7ft long with no instructions was told look at the picture with 2 bags of nuts and bolts of all different sizes and this was during COVID well when I got it together it would not run said it was the pitcock had to pay for that sent the wrong one got it to run for 15 min before it stopped running got with brad take it to a shop told them it would be awhile got it in the carburetor was bad they will pay for 2hrs of labor I can get a new carburetor 100 and something plus shipping told them got the same one for 75 sent the bill and carburetor they said it took to long didn't reimburse me and keep the carburetor still not running and nobody will touch this piece of junk

I am so disappointed in this company willing to fix an issue that is a manufacturing issue. The weight limit was never exceeded, our 7 year old only daughter weighs 67 pounds. This was a birthday gift that our entire family pitched into to purchase for her and she barley got to enjoy it for 24 days, the corner of the frame had snapped.

The front light came broken, fell off the first time she rode it.

Not to mention the "surprise $140 extra fee for delivery"" added fee to get this delivered after we paid for express shipping, we also paid for them to unload it and my husband had to meet him down the street at a dollar general and put it in our vehicle and unload it him self since they ONLY deliver on 18wheelers and they were not able to come down our road or driveway (it's is paved 2 lane road). That little fact alone should be mentioned on your website.

They offered a reimbursement of $30 to fix the frame, NO welder will fix this for $30 or less. Especially not one that will provide an invoice.

We will never purchase another product from this company. So disappointed and left a little girl so upset she is not able to use her birthday present, let alone a waste of almost $1500. We work extremely hard, for money to be wasted in this economy.

I recieved my childrens quad totally destroyed the frame was bent and the quad was all scratched up. I was told to still accept the quad and fill out a damage report. I got no answers from customer service you have to email everything. I even sent numerous pictures. 3 days later and i still have no idea on what is going on whether they r resending a new quad or anything. Horrible customer service skills.

I bought a 50cc scooter from them in October of 2021. When the delivery driver came, he said he didn't want to unload it because the shipping container was so damaged. After taking a look, I decided I didn't want to mess with accepting the delivery and possibly having to return it for damages. I asked for a refund in November and am still waiting to receive my money back. This is HORRIBLE customer service.

3 days ago I received the go-kart a Trailmaster 200xrs from FamilyGokarts. There were no assembly instructions. Spent time on the website and watching videos. They have no instructions about the 200xrs just similar go-karts. I called twice the 2 women over the phone are rude and I was not rude with them. Their support is email only and they don't get back to you for hours. After some time charging the battery next day it does not start. Spent the next 2 days emailing back and forth still nothing. Don't buy from here! Had to call a local shop and having them to fix the issue. Lesson learned don't buy!

It took them 7 weeks to send the Certificates of Origin for for 2 scooters that I had purchased.
Unless you are prepared to wait this long I wouldn't order any motosports vehicles from them.
They do not issue the certificates themselves like other sellers but have to request it from the companies they buy from, then they sit and wait for it to arrive at their office and then mail them out at their leisure. Horrible service. I will never buy from them again.

Ordered a go kart for the kids for Christmas. I ordered it well in advance (1-2 days after thanksgiving) and I thought all was well. They didn't contact me until a week before Christmas to tell me that it wasn't going arrive by Christmas. Leaving me with no time for any other options. This company has horrible communication and horrible customer service. I will never order from them again!

I was given the run around for my Military discount plus my refund for a lift gate truck. It took two weeks before I received my package. I got a call at 10:45am on May 4 and was told the truck will be there in 1-hr. The truck didn't show up until 15 minutes to 2; 00pm. My package was missing the parts inventory sheet, had parts missing, cover for top of Go-cart had holes in it, Right turn signal I had to get it fixed, and missing instruction sheet how to put cart together.

I've experienced the same issues as in other reviews about this company, rude staff, additional shipping charges after purchase. Beware of the warranty scam. I purchased a Trailmaster TM 29 dirt bike for my grandson as a Christmas gift 12/25/2022. Also purchased the extended warranty or as they call it Service Package Premium for $79.99. Now I understand that these dirt bikes aren't as high quality as the big-name brands, so when a bolt broke no problem trip to the hardware store and replace with a grade 8 bolt, Kick stand spring brakes trip to the hardware store and replace with a heavier spring, nuts & bolts fall off trip to hardware store get replacements. But when the exhaust pipe broke completely off where it connects to the engine and the kick start lever won't open up, I called FamilyGoKarts for warranty replacements. Durning back and forth emails with Jeff (the support guy) I sent photos of the broken bolt and kick stand spring. After 2 weeks of what appears to be stalling from FamilyGoKarts I received an email on Friday afternoon stating none these parts would be covered warranty, and all had broken due to the way the bike was being ridden. Not really sure what they mean by this, the bike had only been in service for 2 months, ridden off road only in my yard and around the neighborhood on paved roads. I called trying to speak to Jeff, but apparently you can't get past the very rude lady that answers the phone to speak to anyone. While speaking to this lady she informed me that they do not cover the warranty, the manufacturer is who covers the warranty and who I should contact. I understand this but as a dealer wouldn't you be handling the warranty? And why are you selling me an extended warranty to 12 months? She would not give me a way to contact the manufacturer. To sum it up, you buy a new product from FamilyGoKarts with a 6-month warranty, buy the extended warranty to 12 months but you have no warranty at all and if you ride it you're riding it wrong. This is a very shady company to deal with. If I could have left negative stars, I'd give them a negative 5-star rating.

While their customer service is not necessarily the best; I'm going to put it down to the pandemic and all the craziness the lockdown has caused. They did get me my order after a few hiccups. I would suggest y'all find a local shop to put yours together when you get it. Took ours to Hagerstown Moped, they assembled it within hours (they sell the smaller Tao's so have experience with these). These atvs may not be 4 wheel drives but they go just about anywhere and run great! And we didn't have to pay $6 -$9 grand for a brand new atv. Photo with our used rancher for size comparison (something I couldn't find when looking)

Got a 250cc Pantera atv it need a new carburetor and a crank case vent hose. Jeff after about the second time I ask where my replacement parts were stopped responding to emails. This was bought for my son for his birthday. $2,500 new atv that doesn't run. This seller is scamming people. Do Not Buy from Familygokarts

Holy guacamole my son's 48v ATV is awesome. He is LOVING it. We take it to the local parks and he is burning around on it in our neighbourhood. It is legit FAST. He is 5 and already learning so much about manoeuvring a vehicle and road rules etc. He is very respectful when around others and wears his helmet.

I ordered my wife a scooter for Mother's day. I order it in pink due to the fact that she is a survivor of breast cancer. They told me that it would be about a month. I called and they told me to send an email. I email and they said they are waiting for the shipmen to come in. Still nothing. I requested a refund, no reply. Keep in mind this is now October 22nd. There customer servie is HORRIBLE!

At first very friendly. Once you make the purchase, they become less and less helpful. Over a month since my purchase and still no paperwork to register my scooter. They use "COVID-19" as an excuse for anything. When you finally get a hold of them, they are dry and even rude. There are many companies selling the exact same thing; do not fall prey to these conns. Horrible service and you may never get to legally ride your purchase. Stay away!

The absolute worst customer service I have dealt with. Jeff Backer was nice until he got payment, then turned into an absolute jerk. Didn't have any product after payment went through. Save yourself the headache and go elsewhere.
Never again with this "Company"

Paid for order and called to confirm order per their policy. I was told one item was not in stock and told that I would also be charged more shipping fees when I had already paid. I was also told it would be weeks to be shipped out and none of this was said when I paid! Plus the lady was rude and rushing me in the end she hung up on me! Save the hassle and go elsewhere!

If Jesus were here today he would walk down to their shop, say a prayer for them, then revoke their business license.

The WORST and incompetent customer service ever! Stay the Hell away from these heretics and swindlers.

Bought a scooter from this company they for don't no how to pack anything to ship it when it comes all scratches also been waiting on my title for over a month and also paid for a lift witch cost $25 witch there was no refund for anything witch they said I would have to buy parts at cost witch is bull $#*! when its brand new (So i suggest stay away unless you want to get ripped off)

Family go kart is helping fulfill a wish and a dream of a young man. My grandson has MLD and will be losing the use of his legs. I called family go kart and Jeff helped me out with a full size kart that I believe we can outfit for handicapped person. Will follow up later. Many thanks.

They sent wrong cheaper version bike with no shock and no tank shrouds shipped in horrible shape. Thought support would be available but on my own... Unbelievable...

I've been waiting a week to have someone help me resolve why a brand new motor scooter will not start. I've been asked to send a video of what is going on I did then was asked again, I shouldn't have to pay someone to look at it because the company is doing anything to help me.

Stay away from this business. Customer service is the worst.
I made 2 request for technical support the first one they only replied one time and after my response and few more follow up emails nobody ever answered.
Then the second one trying to get their attention I asked for the return process. They stated I never asked for support I provided the first ticket # and the stupid lady have the nerve to say that they dont have it on records... the whole business can go to hell with their $#*!ty $#*! products.

I called to see when they would ship the dirt bike after two days and they said it would ship out in three more days and arrive in 2 1/2 weeks. Plus they wanted to charge $100 to deliver to my state which nowhere does it say there is that extra fee especially during checkout! They have God Bless written everywhere but are the farthest thing from Christians. Very very rude on the phone and it will take 10 business days for a PayPal refund. STAY AWAY!