FamilyGoKarts

For two years I've been emailing brad first was I received the kart on the on a slab 7ft long with no instructions was told look at the picture with 2 bags of nuts and bolts of all different sizes and this was during COVID well when I got it together it would not run said it was the pitcock had to pay for that sent the wrong one got it to run for 15 min before it stopped running got with brad take it to a shop told them it would be awhile got it in the carburetor was bad they will pay for 2hrs of labor I can get a new carburetor 100 and something plus shipping told them got the same one for 75 sent the bill and carburetor they said it took to long didn't reimburse me and keep the carburetor still not running and nobody will touch this piece of junk

I am so disappointed in this company willing to fix an issue that is a manufacturing issue. The weight limit was never exceeded, our 7 year old only daughter weighs 67 pounds. This was a birthday gift that our entire family pitched into to purchase for her and she barley got to enjoy it for 24 days, the corner of the frame had snapped.

The front light came broken, fell off the first time she rode it.

Not to mention the "surprise $140 extra fee for delivery"" added fee to get this delivered after we paid for express shipping, we also paid for them to unload it and my husband had to meet him down the street at a dollar general and put it in our vehicle and unload it him self since they ONLY deliver on 18wheelers and they were not able to come down our road or driveway (it's is paved 2 lane road). That little fact alone should be mentioned on your website.

They offered a reimbursement of $30 to fix the frame, NO welder will fix this for $30 or less. Especially not one that will provide an invoice.

We will never purchase another product from this company. So disappointed and left a little girl so upset she is not able to use her birthday present, let alone a waste of almost $1500. We work extremely hard, for money to be wasted in this economy.

I bought a 50cc scooter from them in October of 2021. When the delivery driver came, he said he didn't want to unload it because the shipping container was so damaged. After taking a look, I decided I didn't want to mess with accepting the delivery and possibly having to return it for damages. I asked for a refund in November and am still waiting to receive my money back. This is HORRIBLE customer service.

3 days ago I received the go-kart a Trailmaster 200xrs from FamilyGokarts. There were no assembly instructions. Spent time on the website and watching videos. They have no instructions about the 200xrs just similar go-karts. I called twice the 2 women over the phone are rude and I was not rude with them. Their support is email only and they don't get back to you for hours. After some time charging the battery next day it does not start. Spent the next 2 days emailing back and forth still nothing. Don't buy from here! Had to call a local shop and having them to fix the issue. Lesson learned don't buy!

It took them 7 weeks to send the Certificates of Origin for for 2 scooters that I had purchased.
Unless you are prepared to wait this long I wouldn't order any motosports vehicles from them.
They do not issue the certificates themselves like other sellers but have to request it from the companies they buy from, then they sit and wait for it to arrive at their office and then mail them out at their leisure. Horrible service. I will never buy from them again.

Ordered a go kart for the kids for Christmas. I ordered it well in advance (1-2 days after thanksgiving) and I thought all was well. They didn't contact me until a week before Christmas to tell me that it wasn't going arrive by Christmas. Leaving me with no time for any other options. This company has horrible communication and horrible customer service. I will never order from them again!

I've experienced the same issues as in other reviews about this company, rude staff, additional shipping charges after purchase. Beware of the warranty scam. I purchased a Trailmaster TM 29 dirt bike for my grandson as a Christmas gift 12/25/2022. Also purchased the extended warranty or as they call it Service Package Premium for $79.99. Now I understand that these dirt bikes aren't as high quality as the big-name brands, so when a bolt broke no problem trip to the hardware store and replace with a grade 8 bolt, Kick stand spring brakes trip to the hardware store and replace with a heavier spring, nuts & bolts fall off trip to hardware store get replacements. But when the exhaust pipe broke completely off where it connects to the engine and the kick start lever won't open up, I called FamilyGoKarts for warranty replacements. Durning back and forth emails with Jeff (the support guy) I sent photos of the broken bolt and kick stand spring. After 2 weeks of what appears to be stalling from FamilyGoKarts I received an email on Friday afternoon stating none these parts would be covered warranty, and all had broken due to the way the bike was being ridden. Not really sure what they mean by this, the bike had only been in service for 2 months, ridden off road only in my yard and around the neighborhood on paved roads. I called trying to speak to Jeff, but apparently you can't get past the very rude lady that answers the phone to speak to anyone. While speaking to this lady she informed me that they do not cover the warranty, the manufacturer is who covers the warranty and who I should contact. I understand this but as a dealer wouldn't you be handling the warranty? And why are you selling me an extended warranty to 12 months? She would not give me a way to contact the manufacturer. To sum it up, you buy a new product from FamilyGoKarts with a 6-month warranty, buy the extended warranty to 12 months but you have no warranty at all and if you ride it you're riding it wrong. This is a very shady company to deal with. If I could have left negative stars, I'd give them a negative 5-star rating.

Got a 250cc Pantera atv it need a new carburetor and a crank case vent hose. Jeff after about the second time I ask where my replacement parts were stopped responding to emails. This was bought for my son for his birthday. $2,500 new atv that doesn't run. This seller is scamming people. Do Not Buy from Familygokarts

I ordered my wife a scooter for Mother's day. I order it in pink due to the fact that she is a survivor of breast cancer. They told me that it would be about a month. I called and they told me to send an email. I email and they said they are waiting for the shipmen to come in. Still nothing. I requested a refund, no reply. Keep in mind this is now October 22nd. There customer servie is HORRIBLE!

At first very friendly. Once you make the purchase, they become less and less helpful. Over a month since my purchase and still no paperwork to register my scooter. They use "COVID-19" as an excuse for anything. When you finally get a hold of them, they are dry and even rude. There are many companies selling the exact same thing; do not fall prey to these conns. Horrible service and you may never get to legally ride your purchase. Stay away!

The absolute worst customer service I have dealt with. Jeff Backer was nice until he got payment, then turned into an absolute jerk. Didn't have any product after payment went through. Save yourself the headache and go elsewhere.
Never again with this "Company"

Paid for order and called to confirm order per their policy. I was told one item was not in stock and told that I would also be charged more shipping fees when I had already paid. I was also told it would be weeks to be shipped out and none of this was said when I paid! Plus the lady was rude and rushing me in the end she hung up on me! Save the hassle and go elsewhere!

If Jesus were here today he would walk down to their shop, say a prayer for them, then revoke their business license.

The WORST and incompetent customer service ever! Stay the Hell away from these heretics and swindlers.

Bought a scooter from this company they for don't no how to pack anything to ship it when it comes all scratches also been waiting on my title for over a month and also paid for a lift witch cost $25 witch there was no refund for anything witch they said I would have to buy parts at cost witch is bull $#*! when its brand new (So i suggest stay away unless you want to get ripped off)

They sent wrong cheaper version bike with no shock and no tank shrouds shipped in horrible shape. Thought support would be available but on my own... Unbelievable...

Stay away from this business. Customer service is the worst.
I made 2 request for technical support the first one they only replied one time and after my response and few more follow up emails nobody ever answered.
Then the second one trying to get their attention I asked for the return process. They stated I never asked for support I provided the first ticket # and the stupid lady have the nerve to say that they dont have it on records... the whole business can go to hell with their $#*!ty $#*! products.

I called to see when they would ship the dirt bike after two days and they said it would ship out in three more days and arrive in 2 1/2 weeks. Plus they wanted to charge $100 to deliver to my state which nowhere does it say there is that extra fee especially during checkout! They have God Bless written everywhere but are the farthest thing from Christians. Very very rude on the phone and it will take 10 business days for a PayPal refund. STAY AWAY!

I bought a Tao G 200 Quad as a Christmas gift. I understand that this is from China, and is not a high quality product, but it is worse then I could of ever imagined. When it was shipped my rim was bent and my battery cable did not reach the terminal. I had both issues fixed myself. After a few hours of use the Exhaust manifold cracked and the unit is starting to rust. This unit is absolute garbage. Every time I call the company they make you email them, and then few days later the owner Jeff Backer will E-mail you back saying he needs a picture or a Vin number. My Quad has been down for weeks and I have not made any progress. You cannot speak with anyone in the Technical dept. Apparently the owner is the technician. This seems like a large company due to the website but in reality I think their are two employees and it is ran out of their garage. They are very quick to pick up the phone when you are ordering a product then the customer service ends there. This is by far the worst company that I have ever delt with. DO NOT PURCHASE ANYTHING FROM THEM!

Don't waste your time with this company. They are nice to you when you are placing your order. They do a great job making you believe they stand by their product but once you take delivery they are rude to you if you have an issue. We order both of our sons Tao 500 watt electric atv's. One came damaged and one was perfect. I did exactly as they say to do and write it on the shipping receipt. I called the next day and was told everything had to be done via email. I've waited weeks now for a response and they got back to me saying it would cost me more money for the broken parts to be sent to me. I have an atv that won't work and they won't make right on it. These people are the worst type of people that you can deal with. One issue was that the chain guard support snapped off on shipment. Which is a huge safety issue but they don't care that a 5 year will be riding it and not having th chain guard could be a huge safety issue. Whatever you don't buy from them. I would give them zero stars if I could. I'm glad I used a credit card cause it's now up to my credit card company to fight them.

I bought a RFz 125 ATV, it was missing parts making it unusable and over 2 weeks after letting them know they said they would contact manufacturer but I have heard nothing back and have a quad I cannot use, notice all their YouTube videos comments are turned off that should have been a red flag to me. Shop elsewhere

We purchased a go cart for our son for Christmas. The sales team was excellent to work with and shipping went flawless. The sales team sold us a warranty that was worth the money. Everything arrived as expected and the go cart operated great, our we could have been happier. Then it broke. On April 17,2022 we submitted a warranty claim. It has been down hill sense. It is now June 20th and we don't have replacement parts. On May 20th I was told 7 to 10 business days and warranty didn't cover shipping. I paid for shipping and was told I would get a tracking number. Never did. The experience started out great but has turned into a giant crap show. They don't communicate, when you call you are told you have to email. No response to emails. If you truly believe in customer service as much as you say you would back that instead of just selling as much as can regardless of you ability to support it. Based on our experience during the warranty claim we are looking else where for our utv.

Customer service is horrible! Checkout was a breeze paid for everything with no issue. After we found out order has to be confirmed over phone at that time we were told we needed to pay an additional $50, the woman who called was very rude, had no patience, didn't want to clarify why they were asking for more money and said we will just cancel your order and hung up. Clearly they don't need the revenue from sales.

Every time I've read a bad review, purchasing online, I take it with a grain of salt. I mean this genuinely because I am physically dependent to shopping online. Lacking ability to travel, I'd ordered a family gift online, buying Youth atv, and side by side utv. It was an ignorant and compulsive decision I made, and fully regret. I did as instructions requires, taking pictures upon arrival to note any damage. There was extensive damage to the top of the box, with a severed wire clearly. As per instructions, I signed for it, took pictures, and opened a repair claim, immediately. Sometimes they're friendly on the phone, sometimes completely not, depending which "family member" answers, I guess. Regardless, it's been 3 weeks, 8 calls to them later, giving the benefit of doubt, maybe they're busy. Unfortunately, they say every time, "we're sorry, somebody will contact you tonight or tomorrow". This woman's name is ALLY btw. No. Still never received a call, asked and requested to return, everything, anything----- no responses--100%. This is my fault for not having read reviews before purchasing. This was meant to be a great thing for my family though, for Christmas, not grief and hardship. I don't feel good saying negative of anyone, so I won't. I will ask that you reconsider purchasing from this company, if you don't already have someone (required-- arrives disassembled) to do the fix-its themselves. Worst part though, is reporting damage, you're instructed to completely remove all packaging, to report ALL possible damage. Turns out, in the fine lines, they accept no responsibility or returns unless in original shipment packaging.
I was naive, duped, and my savings of $******* for a final Christmas gift for my kiddos, is a grand disappointment, but another lesson learned (never too old for that). Thank goodness that love is all that truly matters though.
Best of wishes to anybody out there--- we're all united through care and love-- MERRY HOLIDAYS