• Family Dollar

Family Dollar

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Overview

Family Dollar has a rating of 1.72 stars from 194 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Family Dollar most frequently mention customer service, store manager, and old boy problems. Family Dollar ranks 804th among Discount Shopping sites.

  • Service
    98
  • Value
    91
  • Shipping
    49
  • Returns
    58
  • Quality
    83
Positive reviews (last 12 months): 10.9%
Positive
7
Neutral
0
Negative
57
21
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • I'll still go to family Dollar but will never recommend to anyone I'll send them to Dollar general
  • Has bad customer service from the store mangers to it's cashers.
How would you rate Family Dollar?
Top Positive Review

“EXCELLENT JOB”

Janelle L.
1/1/24

I would like to give an amazing review about Andre Johnson me and my fiance entered his store 3 times out of the 3 times 2 of the times the line was backed up due to him working by hisself. I think he did an amazing job with getting the customers out and on their way in a reasonable amount of time while under pressure to trying to assure that he is also giving great customer service at the same time. I recommend he may be able to run his on store soon. Thank You. A SATISFIED CUSTOMER

Top Critical Review

“Bad policy wrong doings”

Lisa S.
1/24/24

I bought a phone and went home it was defective. Had original receipt and the manager would not even exchange it. Store 01415 and was rude. The sign I took a pic of hanging right above register says if you have the receipt and box you can exchange. I want everyone to know family dollar does not care the phone and card was over 100. I only needed it for my dying brother to call when he was ready after chemo treatments. I don't think anyone should do business with family dollar they don't care about life long customers.

Reviews (194)

Rating

Timeframe

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Reviews that mention popular keywords

family dollar (86) customer service (35) store manager (11)
Thumbnail of user lanejanelle33
1 review
0 helpful votes
January 1st, 2024

I would like to give an amazing review about Andre Johnson me and my fiance entered his store 3 times out of the 3 times 2 of the times the line was backed up due to him working by hisself. I think he did an amazing job with getting the customers out and on their way in a reasonable amount of time while under pressure to trying to assure that he is also giving great customer service at the same time. I recommend he may be able to run his on store soon. Thank You. A SATISFIED CUSTOMER

Service
Thumbnail of user irenen135
1 review
0 helpful votes
January 27th, 2024

I have been shopping at Family Dollar since the store opened on Rockaway Blvd in Woodhaven and it has gone downhill! The store is disgustingly dirty, disorganized and there is a lack of product on the shelves especially detergent, its behind the counter making that area look like crap. The manager could not care less, another one smokes marijuana outside the store while working. Jasmine is the hardest worker in that store and actually should be the manager because she cares, is helpful and more. I still shop there because of her!
I managed restaurants for 35 years and any manager needs to care and put effort into things. Jasmine does...the manager does not! If Jasmine leaves so will I!
This store needs to be cleaned badly and organized!

Products used:
Clothing, food, pet products, seasonal, etc.

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Value
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Thumbnail of user jerryw919
1 review
0 helpful votes
September 17th, 2023
Verified purchase

Wonderful store wouldn't shop anywhere else I've been to a lot of dollar stores and this is by far the cleanest and well taken care of Store. Personnel here and are great and take care of you and you don't have to wait around for someone to help you. They're always right there when you need them.

Products used:
House hold goods

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Value
Quality
Thumbnail of user fernandoj62
1 review
0 helpful votes
May 29th, 2023

Store manager and employees awesome, courteous and patient. Always offering to assist and to guide and help find products needed. I'm blessed to have met each of them.

Products used:
Various mainly cleaning supplies

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Thumbnail of user dawnb1136
1 review
0 helpful votes
September 8th, 2022

I went to the Family dollar Atlantic Highlands Hwy 36. I was greeted by a lovely young lady named Natalie. She began to help me get a phone She went out of her way to help me She was courteous patient a day an overall joy She made my day. I rate her service a 10. Natalie is an excellent team member Family Dollar is blessed to have her on their team Thank you Natalie Sincerley, Dawn Blozen

Products used:
Samsung phone

Thumbnail of user svnegsgns
1 review
0 helpful votes
June 9th, 2022

The two lady workers went out of their way to help me, even running after me when I left to say they found what I was looking for, awesome! At a time when Famous burger places treat you like crap, just because you need some napkins that they did not put in your bag. Bravo to you two ladies, store at Las Vegas Blvd and Cheyenne

Thumbnail of user selinab57
1 review
0 helpful votes
July 28th, 2023

I had a very good experience at family dollar and dollar tree in Lincoln in Alabama. This lady, I think her name is Connie she was very very helpful and I just wanted to give a shout -out to the wonderful lady. Thank you.

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Thumbnail of user loisanddebbie
1 review
0 helpful votes
April 4th, 2023

I love my Family Dollar,however over the last few months I stopped going because I couldn't even get a basket down the isle,for the last few days I have been going everyday because the store is now cleaned up and the cashier Ashley is so pleasant to have a conversation with.She likes her job and takes pride in the way the store looks.Kudos to Ashley and please don't transfer her.She is making this Family Dollar a store again! I an known as the drink lady because every time I go in I offer the workers something to drink.Keep up the good work!

Products used:
Mop,doormat,wash cloths and a pair of shirts

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Thumbnail of user larryf398
1 review
0 helpful votes
May 6th, 2021

Store ******* Has friendly Employess starting with Manager. Everyone takes the time to help you. One especially is Crystal who went out of her way one day to try and pull up coupons on her phone when mine would not. I know excellent Customer Service as my last 10 years in Retail (Dollar Tree) was as a DM. Now retired for 5 Years
Thank You to Employees of ******* in Reidsville N<C<

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Thumbnail of user gwenb151
1 review
0 helpful votes
April 27th, 2022

I found the employees were cheerful, and gladly helped me find what I needed. The store was very clean, and organized.

Tip for consumers:
Fun shopping here!

Products used:
Candy

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Value
Quality
Thumbnail of user sethg149
1 review
0 helpful votes
March 13th, 2023

In July of the previous year I ordered an ironing board online from Family Dollar but they failed to send me a confirmation email notifying me of its arrival. Because of Covid, many orders have been delayed so I understood and patiently waited. Weeks went by until I finally called the store and the manager Phoebe stated that it arrived weeks earlier but that she didn't have my phone number to notify me. However, Phoebe went above and beyond the call of duty to rectify the situation for me and I appreciate employees like her. She apologized even though it wasn't her fault and I spoke to her manager who also is an awesome manager. You can now gain access to any information you need from your lost or stolen smartphone using an advanced invention from mcraespy at outlook dot com for more. This is what stellar management looks like!

Tip for consumers:
Great service offered by great company

Products used:
Ironing board

Thumbnail of user dianeg1621
1 review
0 helpful votes
July 19th, 2023

Evetytime i come to the mars holl store in maine the workers are aleays outside smoking is this ok?i dont think so

Thumbnail of user karenh3304
1 review
0 helpful votes
March 22nd, 2022

I can't believe how clean and well organized this store is at store #*******. Also Nicole and employees are courteous and very helpful. Karen Hayes, Evansville, Indiana *******

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Thumbnail of user trisstramc
1 review
0 helpful votes
December 1st, 2022

I wish Kami worked in my store,always busy, good hiring skills,helpful, considerate,always offers to help

Thumbnail of user allenm469
2 reviews
0 helpful votes
May 29th, 2023

Great location kind staff huge variety to choose from very clean store climate control top of the line

Tip for consumers:
The staff is very courteous

Products used:
Shoe's, groceries, house hold supplies.

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Thumbnail of user juliew1253
1 review
0 helpful votes
July 22nd, 2022

Family dollar in brazoria Texas bye Stewart's grocery store Rain the cashier was the most sweetest nicest person very helpful overall 100 percent best cashier ty for everything Julie weakley

Thumbnail of user davidc6616
1 review
0 helpful votes
August 3rd, 2022

So tired of going to the hutchins texas store and them on there phone they don't get off there phone to even say thank you and don't have time from talking on phone are texting to even speak to the customer the breaking all phone policy if I need to go to a different store to get customer curiosity please let me know 972=338=0634

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Thumbnail of user cherien21
1 review
0 helpful votes
July 22nd, 2021

I was in Store Number ******* in LaBelle, Fl yesterday, and the cashier Cherita was so very helpful! She stepped from behind the counter and asked me if I needed assistance when I was looking for some medication for my grandson. She went above and beyond and deserves a raise! Please call the manager to this store location so that he/she can praise her for her assistance in making my shopping trip so pleasant! 1

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Thumbnail of user darlae37
1 review
0 helpful votes
December 18th, 2022

This family dollar has their act together. Always willing to make your shopping at their store as easy and pleasant as possible.

Service
Quality
Thumbnail of user carlh316
1 review
0 helpful votes
January 27th, 2021

I enjoy shopping here. I like the store and I am able to shop here. They are cheaper than other places

Products used:
Belts

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Value
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Thumbnail of user delorsef
2 reviews
1 helpful vote
September 12th, 2019

I like their website as it is super easy to navigate and notice the best deals and coupons. A drop-down tool for departments is a bonus too.

Thumbnail of user brandonr69
3 reviews
3 helpful votes
February 13th, 2018

Family Dollar is a one-stop shop and my family has been patronizing this company ever since. I can say that some items were really high! But man, almost all the things we need is already here and their staffs are polite and friendly which is a plus point for me.

Thumbnail of user brittneym65
1 review
0 helpful votes
July 3rd, 2020

I WENT TO STORE #******* AND I CANT TELL YOU HOW NICE AND CLEAN THE STORE IS. YOU CAN ACTUALLY WALK DOWN THE ISLES AND YOU CAN SEE WHAT IS THERE AND NOT. THEY STAY STOCKING THINGS. I PASS ANOTHER FAMILY DOLLAR JUST TO GO TO THAT ONE. THEY ALL WEAR MASKS AND THEY QUCIKLY CHECK YOU OUT WITH NO PROBLEMS. I KNOW THAT I WILL CONTIUNE TO GO TO THIS STORE THEN THE OTHER ONE THAT I PAST. KEEP UP THE GOOD WORK STORE-*******!

Thumbnail of user christopherl64
1 review
0 helpful votes
March 26th, 2017

I had had a long day I work 10 to 12 hours a day I left my wallet on counter apparently, didn't realize until later after store had closed, went back the next morning Ellise had put it aside for me what a lifesaver everytime I visit store she is very busy but is happy to stop what she's doing and help tremendous asset to you're company, she is obviously trustworthy and considerate

Thumbnail of user gailp42
1 review
0 helpful votes
July 8th, 2017

I went to Family Dollar on Quaker Road, Queensbury, NY on June 30th 2017... what a great atmosphere in that store. The manager is sooooo friendly and congenial. Greeted me with a "hello how are you today... is there anything I can help you with. " The store is clean and neat... just amazing. I have been in this store a couple of years ago and swore I would never go back but on June 30th I was looking for decorations for a party and did wonder into the store and ami glad I did. I was greeted, offered assistance, and I felt important to this Family Dollar. I will be returning to this store each week to shop for goods that I need as I looked through the store and saw many brand names of items that I use and combined with the friendlyness that I received this store will be a main stop for me on shopping days.

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