• Fairy Season

Fairy Season

Overview

Fairy Season has a rating of 2.24 stars from 1,135 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Fairy Season most frequently mention customer service, poor quality, and free shipping problems. Fairy Season ranks 2299th among Women's Clothing sites.

  • Service
    77
  • Value
    71
  • Shipping
    74
  • Returns
    61
  • Quality
    71
Positive reviews (last 12 months): 96.2%
Positive
50
Neutral
0
Negative
2
96
See all photos

What reviewers want you to know

Positive highlights

  • There customer service easy great and easy to communicate with.

Critical highlights

  • If there is no tracking, what can the post office do?!
  • You cannot get anyone to respond and there is not a phone number.
How would you rate Fairy Season?
Top Positive Review

“The quality is always high quality and there is also free shipping!”

Everly Ball ..
4/30/22

Excellent! This boutique online has a wide range of clothing, shoes, bags etc for all needs. All the things I wanted but couldn't find anywhere else, I've found them here. The prices are very reasonable and with frequent discounts it makes everything quite cheap. The quality is always high and there is also free shipping! I love how the website is so easy to use and the layout is perfect and easy for when you want additional information.

Top Critical Review

“Scam!'n”

Jessika Q.
6/29/20

This company is a complete nightmare to deal with, they are very hard to get ahold of and offer no solutions. I ordered a few items, 2 of my shirts were not the same as the pictures on their website and they completely forgot my earrings. They were willing to give me 10% off my next order with them. I would not ever order from them again!

Reviews (1,135)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (197) post office (21) phone number (21) credit card (23)
Thumbnail of user randieh3
1 review
0 helpful votes
February 7th, 2022

I thought my shipment took a long time. But it was undeliverable because I entered the wrong address. After a lot of dialog back and forth they will deliver it to the correct address

Thumbnail of user lindag1655
1 review
0 helpful votes
March 1st, 2021

I ordered 3 sweatshirts (2 hoodies and 1 normal) and they arrived today! They are great quality and PERFECT. They are exactly as I had hoped and fit great. Packaging was pretty cool too! Lol I will definitely order from here again.

Thumbnail of user leticiar62
2 reviews
0 helpful votes
May 8th, 2021

Pretty simple and straight forward. Although the app works better than the website. One item was sold out but still remained on website. That was the only issue really. They responded quickly and I was able to exchange it. I was worried about the sizing as everyone is when ordering online but they were spot on. I do wish they had better quality pictures for some of theirs products.

Thumbnail of user shellys78
Shelly S.
1 review
3 helpful votes
September 2nd, 2018

This is a complete scam!!!! The clothing is super cheap and nothing like what you see online. They sent me items I never ordered and would not send me a receipt. They will not except any exchanges or returns!! I would rate them a 0!!!!! I wish I would have read all of the other reviews before I got robbed of my money!!!

Thumbnail of user marcyh29
1 review
0 helpful votes
October 31st, 2020

Fairy Season is a good ecommerce platform for layman. I aslo have visited on the website. They bundle of fashion products that suits you according to your budget. I was searching the Tshirt of my budget. Finally i found here and I ordered. I have a great experience of customer handling and they keep trying to make happy customer which is the best part for any business. If anyone looking for budget order then please check the carefully before order. Here i am satisfied.

Thumbnail of user catherined47
1 review
6 helpful votes
March 30th, 2017

I feel like I have to write a review because I just received my order and I honestly don't have many complaints. It took 4 weeks to get here and yes, that's longer then the 8-10 day but when I contacted them they were very responsive. I got a bathing suit, shirt and socks. The shirt and socks I love and they are exactly as I expected. The bathing suit is ehhhh. Not great, cheap quality, but fits. In all fairness, for they're prices, I'm satisfied with what I got. With prices so cheap, I didn't expect much in the first place.

Thumbnail of user rebeccab311
1 review
2 helpful votes
June 13th, 2018

I ordered a shirt, got an email confirming my order and I also got a shipping email but... the money was never taken out of my account. This has my husband freaking thinking it is some sort of hacking scam... help!

Thumbnail of user ld253
1 review
0 helpful votes
June 17th, 2021
Verified purchase

I ordered 3 items, a t-shirt, a tank top and a long tank dress. The T and the Tank were good. The sizing was good, the quality was better then I was expecting too. The dress however was miss sized. I was impressed with the material though and was disappointed as I did use their online measurement tool to order. I contacted their customer service Dept and in exchange for my review they offered me a refund for the dress. I would definitely recommend sizing up if you are buying the Good Vibes tank dress and I hope they fix their online measurements to reflect the actual size of this item. Pictures shown are all mediums. I usually wear a small and the t-shirt was too big but I bought it to be baggy and the tank fits true to their size chart. The dress (pictured on top) was a few inches off their online size chart.

Products used:
T-Shirt, Tank Top

Service
Value
Shipping
Returns
Quality
Thumbnail of user hollyc53
1 review
0 helpful votes
April 12th, 2017

I purchased 2 items from Fairy Season on 03/26/17, received an email on 03/28/17 stating that 1 item was shipped, on 03/29/17 I received an email that stating that my other item was shipped. I received my first item today, 04/12/17,2 weeks shipping is pretty good. I did pay the extra $1 for shipping insurance so maybe that is why I received my item so fast? The item was good quality, I ordered 2 sizes big because I knew these items come from China and tend to run small. It fits good. I hope that my second item comes soon and is just as good!

Thumbnail of user rosemarier4
1 review
9 helpful votes
October 21st, 2016

I want to be fair and say, they have it all laid out on their site regarding no return policy and the way the wording is, it's clear this is coming from another country. With that being said, the price you pay for the items is low, therefore, you can't expect Macy's quality; however, the top I ordered came in and it's every bit as pretty as the picture. Today is my first day wearing it and I've received a lot of compliments. The color in the picture was more a dark teal, and the top is more of a navy blue but still very pretty (note the descriptions said blue not teal) So I got as described. Over all, I'm happy with my purchase. It took about 2.5 weeks to receive which wasn't bad. Especially since it was free shipping. The only downside was that their 2X is more like a Large or small XL. I read the reviews first and so I ordered the larger of the sizes. I have a 40 DD bra size and the 2X fits just right.

Tip for consumers:
Read the fine print, do not expect your item overnight, do not expect Department Store quality but more like a Walmart quality. Again, you get what you pay for. If you do not expect a $40 item for $10, you will be just fine. Over all experience was just fine. Order with patience and you will be happy.

Value
Shipping
Returns
Quality
Thumbnail of user tiaw71
1 review
1 helpful vote
December 25th, 2022
Verified purchase

I incorrectly thought I was ordering from a US based company. Purchase actually was mailed from outside the US. Most disappointing though is the garment quality. While the top is cute the material is very thin. More appropriate for a spring garment. Letters are heat pressed so will likely peel after a few washings.

Tip for consumers:
Assume garment quality will be discount store quality.

Products used:
Shirt

Service
Value
Shipping
Quality
Thumbnail of user sashas37
1 review
0 helpful votes
March 24th, 2017

Placed my order on March 3, before reading the reviews. Of course after reading the reviews, I was like, o thats great my order is going to be all monkeyed up. Bought 5 things and received all of them by March 23. ( sent all in separate packages, seems like a waste) Which it did say it would take 8-10 days so the wait wasn't to bad. I ordered a grey sweat$#*! size L and they sent me a green one instead size XL. Hate the color but the size mistake is ok because the xl is more like a L anyway. Everything else seems to be true to size except it is kinda cheap material.

Thumbnail of user teresac69
1 review
0 helpful votes
May 8th, 2017

I ordered a shirt from them. It took it about 2 1/2 weeks to get here. They are coming from China.
I ordered a 2x because its a t shirt and I wanted it a little big. The sizes definitely run a size smaller.
But all in all the tshirt looked just like it did in the picture and I am happy with it, just will not dry it :)

Thumbnail of user deidrad1
2 reviews
2 helpful votes
March 30th, 2017

I gave it 3 stars. It took about 4 weeks to get my t-shirt and I was about to get upset about it. But I did receive it and I love it. So... even though I wasn't happy with the time it took to get to me I was satisfied with the quality and the fit of the t-shirt.

Thumbnail of user linab10
1 review
1 helpful vote
March 9th, 2017

I read the reviews after I ordered one Shorts and one Hoodie, so I was scared about what would I get... And after one month my order arrived and I was so lucky, because I didn't thought that the quality is good and the items fit. Only 3 stars, because the qualiti is nebertheless not the best and I had long to wait for my order.

Thumbnail of user robinm102
1 review
3 helpful votes
October 11th, 2016

I'll start by saying that when I did finally receive my order the two blouses that I purchased were EXACTLY as pictured. Good material, I love them! It did, however, take over two months to receive them. In addition, I ordered two separate sizes (L/XL), but they both fit like a large. I also ordered a bra, very large size for the order, it wouldn't work as a training bra for a little girl. Way too small. I would have been being peeved, but the blouses really are fantastic... And I used money I'd been given off of a survey to buy them, so I wasn't really out anything.

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Company Representative

Thumbnail of user fairyseasonf1
Fairyseason F.

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