• Fairy Season

Fairy Season

Overview

Fairy Season has a rating of 2.24 stars from 1,135 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Fairy Season most frequently mention customer service, poor quality, and free shipping problems. Fairy Season ranks 2299th among Women's Clothing sites.

  • Service
    77
  • Value
    71
  • Shipping
    74
  • Returns
    61
  • Quality
    71
Positive reviews (last 12 months): 96.2%
Positive
50
Neutral
0
Negative
2
96
See all photos

What reviewers want you to know

Positive highlights

  • There customer service easy great and easy to communicate with.

Critical highlights

  • If there is no tracking, what can the post office do?!
  • You cannot get anyone to respond and there is not a phone number.
How would you rate Fairy Season?
Top Positive Review

“The quality is always high quality and there is also free shipping!”

Everly Ball ..
4/30/22

Excellent! This boutique online has a wide range of clothing, shoes, bags etc for all needs. All the things I wanted but couldn't find anywhere else, I've found them here. The prices are very reasonable and with frequent discounts it makes everything quite cheap. The quality is always high and there is also free shipping! I love how the website is so easy to use and the layout is perfect and easy for when you want additional information.

Top Critical Review

“Scam!'n”

Jessika Q.
6/29/20

This company is a complete nightmare to deal with, they are very hard to get ahold of and offer no solutions. I ordered a few items, 2 of my shirts were not the same as the pictures on their website and they completely forgot my earrings. They were willing to give me 10% off my next order with them. I would not ever order from them again!

Reviews (1,135)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (197) post office (21) phone number (21) credit card (23)
Thumbnail of user carlya21
1 review
1 helpful vote
October 20th, 2020

I ordered this cardigan and when I got it didn't look like the picture on there website. When I went to return it they just kept telling me that it was to expensive to return and only wanted to give me 10% of my money back when I paid a good amount for it.

Thumbnail of user alexisc198
1 review
0 helpful votes
December 19th, 2020

Does anyone have the customer service number I made a order yesterday and they did not put the right shoe size that I put in for and I emailed them I've not gotten anything back is there a time frame that u have to email them in like business hours?

Thumbnail of user amberl374
1 review
0 helpful votes
June 30th, 2021

I got the smallest sizes of everything and it was all huge, the shoes were bad quality and also huge, the dresses are super thin and cheap, and they don't want to let me return anything, just keep everything and give me a 30% refund. I did get one tank top that was ok.

Tip for consumers:
That they don't actually accept returns

Service
Value
Shipping
Returns
Quality
Thumbnail of user shirleys240
1 review
0 helpful votes
August 6th, 2019

I ordered a dress. Very cute in the picture. What I received was a dress that did not look like the add. The colors were not the same. Very cheap material. It is not even close to what I ordered. They have a return policy which I am hesitant to use because I could be out the product AND my money. SCAM!

I tried to add a little photo but no matter what I tried the photo would bot download!

Thumbnail of user ashleyb1030
1 review
1 helpful vote
March 27th, 2021

Got two shirts both size medium; just a heads up, they do not fit like you would expect, they're more like cheap walmart type shirts... they're unproportionate, and are more wide than long =\

Thumbnail of user dellag6
1 review
3 helpful votes
January 11th, 2018
• Updated review

I did finally receive my order... it took about 6 weeks. The quality of the materials were not what I thought but I guess you get what you pay for.

STILL WAITING!
December 19th, 2017
• Previous review

I wish I had read reviews before ordering! I ordered tee-shirts and leggings for an annual baking day (which is tomorrow) on November 15th. Still waiting!

Thumbnail of user kellyw111
1 review
1 helpful vote
April 25th, 2017

I'm not very happy with my experience thus far. I think it's absolutely ridiculous that an order can possibly take up to 65 days to arrive. From the various reviews I've read, now I'm extra nervous that 1) I may not even receive my order, 2) that the order will be wrong, and 3) the sizes may be off soi I may not be able to even wear the items. So, I will not be ordering from this site again more than likely. Oh well, you live and learn right?!

Thumbnail of user sherriw16
1 review
0 helpful votes
April 12th, 2017

I just ordered a package from this company am I going to get in time for the summer months. I hope that I receive this before summer is up. According to the reviews they are very low. I seen this on Facebook and thought it was a cute bathing suit so I bought it but after purchasing it, and reading the reviews I hope it is shipped so that I can wear it this summer.

Thumbnail of user bethanyl7
1 review
4 helpful votes
October 20th, 2016

I unfortunately didn't read reviews on the site until after I placed the order. However, it was the same day. I sent a report to paypal and to the site. They were not happy with me and suggested I email a different email address. I let them know I placed a complaint and a cancellation with paypal and they needed to cancel my order. I didn't back down and they did cancel and refund the order. There is hope for anyone who purchases and see reviews ASAP.

Thumbnail of user rozeh
1 review
1 helpful vote
April 6th, 2017

I've ordered on this website 3 items on two different occasions. From the first order 1 out of 3 items were wrong. I ordered a beach towel, it was some type of table cloth. Second order: I ordered 2 shirts and a bathing suit. I still have not received one of my shirts which I ordered 2 months ago. Second shirt was an extra small when I ordered a large and my bathing suit is also a small, when I ordered a large as well. I'm pretty average in my size, but man! These sizes are way too small, and to top it off... I cant locate my packages at anytime. I was shopping on this website because I thought they had descent clothes for a great price, but I was wrong. I will never order from this website again and I hope I can save you money and your time. Because I sure did waste $60 for no reason. :( makes me sad because I do hate giving bad reviews. But I'm only being honest.

Thumbnail of user kaitlinc6
1 review
1 helpful vote
March 2nd, 2017

I ordered three items on like the 3rd of February and still havent received anything, I'm very upset I spent over 40 dollars and Im still waiting, Ive contacted the site a few time and have been told my items will be here soon and I'm still waiting. I will never order from here again.

Thumbnail of user taylerd
1 review
2 helpful votes
November 15th, 2016

Products but everything runs extremely small. Ordered 8 shirts all XL and so far 2 the items I got fit like a S. I don't suggest ordering from them unless you buy shirts and sweatshirts in 2X or 3X

Thumbnail of user deedeek1
1 review
2 helpful votes
October 23rd, 2016

I can see why most people writing these reviews are upset as Fairy Season has their website set up in a manner that is a little tricky (to say the least!). When I placed an order it wasn't clear that they are overseas so of course expected the shipment in a timely manner but when I looked deeper I realized it does state 60 days for free shipping. If anyone paid via PayPal I called and they will get you a refund as long as you request within 180 days... hope my order doesn't take that long... Haha! Ugh!

Thumbnail of user lilliew14
1 review
0 helpful votes
March 13th, 2017

I just received 4 out of 7 items that I ordered on March 1st. All the shirts were small but they all fit me differently. I still haven't got a shipping email about two of my items and it is now March 13th. It says shipping takes 3 to 8 days unless I was impatient I would not order from them again. Was kind of happy that my clothes fit since they do not do returns

Thumbnail of user ar7617
1 review
14 helpful votes
September 2nd, 2016

I ordered three shirts... one arrived on due date but not seen or heard anything about the other... wondering why there is no tracking number? Any advice? I dont want to leave a bad review!( but why cant we track the packages? At least let someone know there is a hold time on other shirt?

Thumbnail of user melissam231
Melissa M.
1 review
0 helpful votes
November 6th, 2017

I ordered before realizing this was an overseas company. Once I read that I expected the additional shipping time, which was a bummer. I did receive my order though! The shirt itself is of good quality, but the screen print is subpar. The most unfortunate thing about my new shirt is that is does NOT FIT. It fits like a small and I ordered an XL {sad face}

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Company Representative

Thumbnail of user fairyseasonf1
Fairyseason F.

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