FactoryOutletStore.com

Rip off. Ordered a battery for my older Makita drill since I can no longer get them from Home Depot. Battery used a couple of times and won't hold a charge. Obviously a lemon but won't take a return if over 30 days. There's a reason you only have a 30 day return policy, you sell crap. Find a more reputable seller.

UPDATE - After initially telling me they wouldn't do anything, they contacted me to see if I wanted a refund or a new battery shipped, so I upped from 1 star to 3 because of their initial response. Now to see if I really get my $ back!

Customer service confirmed batteries were Hitachi brand, when received they were not with instructions only in a foreign language. After back & forth with their customer service, they have offered a full credit and ask that I simply dispose of the batteries. Good solution, hope my credit shows up.

Their

FactoryOutletStore sent me the wrong replacement battery twice, first as FactoryOutletStore, then as BatteryMonster. The second time, the customer service rep told me to throw away the battery and that they would credit me. When I called a few days later to check, someone else told me they wouldn't credit me unless they received the battery they sent me because they claimed I ordered the wrong battery. When I asked for a manager, they left me on hold and never answered the phone. This is the last time I will be doing business with them and I would encourage others to go elsewhere as these people don't honor their commitments.

Update: I finally got another customer service person who was very accommodating. He went ahead and credited me and I sent back he wrong battery. (Was the right thing to do).

I had a very difficult time printing my receipt because some Value Savings place kept popping up and offering a $25 gift card. I had to call the number to get rid of it and of course it is NOT free after 30 days. Very aggravating! I hate websites that put things in your way so you can't get to your information or get rid of the pop-ups!

I called to find out the dimensions and were giving strange dimensions and when I questioned them was put on hold for the processing team. After listening to music on hold, line went quiet and then a dial tone. Thought I might get better price on phone as per recording buagain. Much trouble. Ordered bag that had dimensions but really liked other bag. Please put dimensions online for all bags. And please put all discounts online also. Thanks. This is my 5th Travelon bag. I usually by them through TV store but they didn't have any I liked. Thanks again.

Good except for the difficult time I had getting the order through,( kept getting a message that Factory outlet is not responding!)

I had a great shopping experience, until the end. They tease you with $100.00 reward. I was thinking it might be a gift card of some sort, but no it's 4 free magazine subscriptions of which I chose zero! Sorry but this made my rating drop by two stars.

I wasn't asked for a discount code... I have an Elite Flip (2 years old) which won't hold a charge anymore(about 15 minutes of talk time!). I called the customer service number about possible battery replacement and was told that wasn't an option but was given a 10% discount code DANKET3N but wasn't able to use it with my purchase. Still a good buy with the sale but 10% more would be even better!

Waiting to see how soon I get the product

I just ordered the Plantronics M70 bluetooth earpiece about 15 minutes ago. For 15 minutes I have been on hold *******0376) waiting to speak to someone to claim my additional $25 Walmart or Home Depot Gift Card. Twice I have been hung up on after waiting on hold because the recording said"your call will be answered shortly". It never was. However, I was hung up on. If this is customer service then I pray nothing happens to my purchase because I'll just be hung up on repeatedly. Never shopping here again. I'd rather drive to the store.

They just lost a dedicated online shopper.

-------- #Ilive4convenience

If you don't pay attention, the discounts don't get applied. When it says that discounts will be applied in your cart, check your cart or you'll be sorry...

All entries taske to long and too much informaition

I bought a Samsung Galaxy S4 cell phone from Factory outlet store. Their website promised that the unlocked phone would work at near 4G speeds in the USA. After receiving the phone, I was unable to get it to operate at high speed. I was disappointed, and called them to discuss. I had long wait times on the phone, and was disconnected a few times, but I did finally talk to someone that suggested that I send it back for an exchange to a phone that would work properly. I got the information that I needed to return the phone on an exchange, figuring that the phone was defective. I shipped it back to them.

Further conversation with Samsung told me that this model phone was manufactured for use in South America and wouldn't function fully in the USA. On the day that my phone was to arrive at their offices, I called back again. Once again having long wait times and getting disconnected a few times. I was told that they didn't have a different model phone to send to me. I asked for a refund. They said that they would charge me a restocking fee. I insisted that this wasn't my fault, because their website had promised it would operate properly in the USA.

Eventually I spoke to a supervisor, who told me that I would get a full refund. 10 days later, the full refund (no credit taken for shipping or anything else) was posted to my credit card.

Although I was disappointed with the phone that I received, they made good on their refund.

The site would not process for 20 minutes after we were doing ordering and had all the information filled out. While filling out the information it kept kicking me out of the form and I had to reenter the fomr.