• Facebook

Facebook

Overview

Facebook has a rating of 2.84 stars from 1,964 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Facebook most frequently mention social media, customer service, and community standards problems. Facebook ranks 14th among Social Network sites.

  • Service
    384
  • Value
    349
  • Shipping
    230
  • Returns
    213
  • Quality
    328

This company does not typically respond to reviews

Positive reviews (last 12 months): 30.6%
Positive
30
Neutral
1
Negative
67
512
See all photos

What reviewers want you to know

Positive highlights

  • This might be stalkerish, but privacy settings usually allow users to limit information.

Critical highlights

  • Even Straight Talk has contact information and their customer service is awful.
  • Apparently I somehow violated their community standards and have to request a review before I can use Facebook again.
How would you rate Facebook?
Top Positive Review

“Fossil watches”

Online shopping A.
3/9/24

Fossil watches epitomize timeless elegance and exceptional quality, offering a diverse range of designs from classic to modern. With finely polished cases, clear dials, and comfortable straps, each timepiece exudes meticulous craftsmanship. Beyond their stylish appearance, Fossil watches are built to last, constructed from high-quality materials for durability and reliability. From simple three-hand watches to multifunctional chronographs, they offer excellent functionality and precision timekeeping. Versatile enough to seamlessly transition from casual to formal settings, Fossil watches add sophistication to any ensemble. With their combination of timeless design, reliability, and affordability, Fossil watches represent excellent value for both seasoned collectors and fashion-conscious individuals alike. Highly recommended for those seeking a blend of style and performance that stands the test of time.

Top Critical Review

“Racism rules”

Shekinah U.
1/25/24

It is absolutely sick that FB allows people of color to make comments like "whites should be shot" and for someone to brag about getting free money from "stupid wonder bread whites". As a woman of color, no one should have the privilege to say hateful things about or to anyone of any race. FB is one of the worst companies and is completely outdated. Shut it down.

Reviews (1,964)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (65) community standards (40) phone number (31) face book (19) fact checkers (17) privacy settings (15)
Thumbnail of user feranmio
2 reviews
1 helpful vote
August 18th, 2020

Facebook is a world known social network owned by Mark Zuckerberg. This social is the best online social network where everyone. Almost everyone in this world use Facebook and this also includes scammers and users as well but still we wouldn't say we wouldn't say Facebook is 100% perfect.

Thumbnail of user robertog71
4 reviews
1 helpful vote
March 3rd, 2020

I use frecuently Facebook for view news and connect with friends.
Marketplace isn't a good site for sale things.

Thumbnail of user fausaty
8 reviews
2 helpful votes
January 15th, 2021

This app has been in existence for years now and it has made the world a global village. Its user friendly and one of the most used social media app.

Thumbnail of user michaelj1995
7 reviews
1 helpful vote
September 17th, 2021

A good place to share posts, pics and videos and to make friends with people all over the world. You can also like pages and posts and join different groups.

Thumbnail of user nadiah48
1 review
0 helpful votes
January 20th, 2021

Excellent services very quick & fast they are very transparent we loved it & enjoying the services i recommend everyone to use Mr. Insta services

Thumbnail of user ritad227
1 review
0 helpful votes
August 4th, 2021

Le site est fiable sans problème ni pirate merci beaucoup je donne 5 étoiles bravo prochainement sortez un application

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Value
Shipping
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Thumbnail of user rohitj49
4 reviews
0 helpful votes
February 19th, 2022

Facebook is a website that provide a facility to connect with your friends, Create a page and gain fame and even earn from the page according to how many people the uploaded videos reaches.

Service
Value
Thumbnail of user favouro3
3 reviews
0 helpful votes
September 16th, 2021

Very lovely app. You can meet new friends and communicate with friends, family members and loved ones on this app. I'll definitely recommend.

Thumbnail of user biankas3
81 reviews
62 helpful votes
September 13th, 2020

I have to say that I don't really have any complaints about FB except one making it a really good, fun app in my opinion. I get on FB anywhere from 3-4 times a week and I pretty much always enjoy my time spent on there. I'm part of several groups which liven FB up and make it more interesting. I have also made some really great friends on FB and for that I am very grateful!
My only complaint is that as of recently, while I'm on FB out of nowhere I'll get a flashing message saying that I've timed out and then FB logs me out automatically. This is a major pain because I never remember my password, therefore I have to go through several steps to verify I'm me and be able to log back on. Once I'm back on, I am temporarily blocked from using my emotion button, leaving messages for anyone and responding to any messages in my feed. This is a huge problem and idk how to get help from FB to fix the situation. Other than that I have no complaints about FB, only good things to say.
It's a great place to make new friends, socialize with all of your friends, and just relax and have fun!

Thumbnail of user emiliat20
9 reviews
4 helpful votes
August 21st, 2023

I enjoy the posts and encouraging comments. Only thing is I noticed that every time I try to give a positive comment on any post even a photo of a bird. The rules pop up and it's hard to read my response. It's on almost every thing. From flowers to animals posts to snoopy posts. Which I love. But why are the rules keep coming up. I've never done anything wrong. Just positive comment

Service
Value
Quality
Thumbnail of user briant829
2 reviews
10 helpful votes
March 15th, 2021

It's a alright social media, kinda mandatory if you wanna farm social clout, or chat up with friends while also being exposed to randoms, who wants a piece of you to try market you into buying crap you don't need, I'm like whatever, at least it isn't like envious small brain Quora. You want everything, facebook provides sources to all individuals and companies who use Quora, you thought Facebook was for just sharing $#*!ty memes? You're mistaken. Great website despite its $#*!ty reputation. The convience of not typing up a new account to save 30 seconds and therefore my stress levels are quite managed. Now that I'm typign this review, i realize I actually genuinely see facebook as a decent social media, still among the best.

Despite the ahage that popular = trash. Not neccessarily true my friend. Mass appeal, mass usefulness and fun. At least in 2021, maybe facebook was complete garbo between 1-10 years ago. But with the Covid, times be a changing, it's value rising, value shooting, Hm I'm tempted to go Facebook stocks along with my Tesla..

Thumbnail of user bulld6
1 review
0 helpful votes
August 21st, 2023

Sir I mistakenly disagreed by the decision.sir please fix this issue possible soon. And i wish you will recover my Facebook account.
Thank you sir

Thumbnail of user helenm123
95 reviews
168 helpful votes
February 25th, 2020

This review is not of Facebook as a social media platform but as a business tool for advertising and reaching new customers. I think that Facebook really is one of the best platforms for reaching a new audience as far as business goes. Their prices for promoting links and call now buttons are very fair, and they reach a wide number of people. People are generally favorably disposed towards advertisers on Facebook, not too much negativity or derogatory remarks. The one criticism I have is it can be difficult to reach people if your personal Facebook profile is not very filled out or well developed, because people don't know who they are transacting with. Otherwise it is an ally in the advertising world.

Tip for consumers:
They require people to host their own advertisements after a certain number of them have been launched, any VPS provider is a good choice.

Products used:
Call button, get more leads promotions. No others yet.

Value
Quality
Thumbnail of user normanb210
2 reviews
0 helpful votes
July 19th, 2021

The new update they did is great. The new interface is working well most of the times but could be improved

Thumbnail of user harrisoni15
1 review
0 helpful votes
May 23rd, 2022

I love Facebook, I just wish they would update things a little more on the site. Maybe getting in contact with their development team is a good course of action.

Tip for consumers:
Keep in touch with family and friends!

Products used:
Social media

Service
Value
Quality
Thumbnail of user elsah58
2 reviews
0 helpful votes
April 13th, 2023

Bought it for my daughter, who is going through chemo treatments. This hat is perfect for her. Soft and comfortable. Attractive and a good weight. Thank you for making this tough time a little easier!

Products used:
Hat

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Value
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Quality
Thumbnail of user shannono141
2 reviews
0 helpful votes
April 24th, 2022

Good app to connect and stay connected with friends and family. But Facebook "jail" as we can it is getting out of hand. Banning us when we shared it but when someone else does nothing happens. ‍

Service
Thumbnail of user gavins150
1 review
2 helpful votes
November 13th, 2022

Facebook used to be a great social media website 3 months ago. But now it's all f###ed up. If you plan on using it in the near future. Wait for it to settle down

Thumbnail of user mohamadt12
1 review
0 helpful votes
April 1st, 2022

Connecting with friends has never been faster. • See what your friends are doing • Share updates, photos and videos • Receive notifications when your friends like your posts

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Shipping
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Thumbnail of user nunziac
2 reviews
0 helpful votes
May 15th, 2019

It is the social media that takes the least of you in real life, allows you not to overdo the virtual identity and at the same time keep a diary of your life online
Privacy...

Thumbnail of user e4missebonie
1 review
0 helpful votes
August 21st, 2023

My shopping experience was great, smooth and fun. I highly recommend for those looking to experience fun while shopping

Tip for consumers:
No

Products used:
All the beauty products I got

Service
Value
Shipping
Returns
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Thumbnail of user aadityaa4
4 reviews
0 helpful votes
December 30th, 2021

This app is so awesome.
You can add your family members, relatives or neighbours as your friend and share awesome posts with them.

Thumbnail of user jackieg249
2 reviews
0 helpful votes
April 8th, 2021

I've been using the product for about 3 weeks and loving it! Noticing a difference in my arms more than my legs.

Thumbnail of user bills152
4 reviews
0 helpful votes
March 30th, 2021

I belong to a number of groups on facebook. I recently posted on facebook and they charged me with hate speech. It was on mens rights uk and somebody put up an an article about studies indicate that women are as violent as men. I responded that women are as bad as men are -they said this was hate speech. Facebooks community standards are ridiculous and i suspect are pointed toward feminism. I am deleting my account because i am so mad at their injustice.

Service
Thumbnail of user carolynr243
4 reviews
3 helpful votes
April 6th, 2021

I have lost money a few times. The companies that sell on FB have been proven to be scam companies on numerous occasions. Paypal said they were given a tracking number, therefore, no refund for me! I still haven't received my order and definitely no refund. Facebook can be fun if you don't take it seriously or trust your life savings to them... just don't buy anything from their advertisers

Tip for consumers:
Look up the item you want to buy and get it through other avenues.

Service
Quality

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Create an account or log into Facebook. Connect with friends, family and other people you know. Share photos and videos, send messages and get updates.

Business History

We started in March 2015. Our vison is to empower women of all ages to feel the timeless beauty that fashion encompasses!

Company Representative

Thumbnail of user lakesi
Lakes I.
Typically does not respond to reviews

How do I know I can trust these reviews about Facebook?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
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