Fabletics

I placed my order back on July 27,2023 and to date have never received it. The tracking number shows it shipped on August 1st. I called customer service several times and was lied to and mislead. Everytime it would be just enough time has not elapsed. Where is this order coming from, the moon? We are two weeks in and still no order and of course no real answers. No one ever offered to replace the order and expedite it to me. I will take my money elsewhere.

Worst customer service I have ever dealt with. If you will be returning anything they will take a month to process it. Advisors will be turning you in circles asking random questions irrelevant questions. It's been nearly a month since I returned to legs and just had another useless conversation with an advisor who said they still have not received my parcel though Hermes has delivered it ages ago. If you have time to waste order from this company and enjoy the ride.

Also, leggings are see-through.

They advertise that you can purchase two bottoms/shorts for $24. In reality, it costs $84 because they will not fulfill your order unless you pay for the first month of their VIP membership as well ($60). This is misleading because they claim that you can cancel your membership anytime to avoid being charged, except if you manage to do this (you have to call customer service), they will also cancel the order you placed using your membership.

First of all the mislead you with false advertising on the price. The.ca price is in USD though it never says that. Then When I went to return some products, it showed the package had arrived and they claimed it hadn't 2 months later still look for my refund. Dealing with their customer care team is almost laughable. They actually rude. But I feel for them to some degree considering they probably have to deal with upset customers none stop.

They have manipulative and pushy marketing material. I'm sorry but if your main selling point for new VIP customers is "you can cancel anytime, we are available 24/7" but it is IMPOSSIBLE to cancel via their website and no one ever answers the hotline phone. How can a customer actually cancel? You cant. Full stop. It Is A Scam. Don't believe Kate Hudson's lies.

I found the membership structure confusing and opaque. Whenever I tried to get clarity from customer service regarding an issue I was having, I did not get resolution until contacting them 4 times on the same issue. I don't like that you cannot email or call them and are required to use the chat function for support. All in all, I was relieved when I cancelled my membership.

I was a new customer but from the beginning I had problems with the order I placed. The lack of communication and the fact that more order was rejected for what ever reason they want to make up they still had no problem charging my account. Now I have to wait 7-10 business days to get my money back. I will not be ordering again from them and to my fellow consumers beware if you do.

I thought I was just giving my phone number for a discount, and somehow I signed up for a subscription. I was being charged $60 a month and didn't realize it until I saw an email from PayPal. They used my credit card info from my purchase and continued to charge me. Not only that, the pants I bought ripped in the crotch after one use. I do not recommend! The quality for the full price is sub par, I was extremely disappointed with this shopping experience.

They charge $59 every month but you can only redeem those credits on things that would be waaay cheaper if you just paid. Most things that are available for purchase with credits are $30 and under. Also the credits expire, how does a credit I paid for just expire? On top of that their stuff starts to rot out and fall apart almost immediately. Such a scam. Wish I had never signed up. Now I'm stuck between trying to remember to cancel or get charged every month or giving up all my credits I already paid hundreds for so this company can't rob me anymore if I accidentally forget to cancel in the 3 day period they allow you to cancel. I feel trapped

Don't get involved here. It may seem like a good deal at first, but then you have to remember to skip or buy something every month. On top of that, you recieve cheap quality goods, that may look super cute, but fall apart. After only a few wears that were just around town and such, the crotch of two of their joggers got a run that turned into a huge gaping hole. Customer service did not care as I was just slightly outside the return window

If you're looking for a lord of the flies type experience for your littles then you are in luck. Parents not parenting, spending all their time on their phones while their children run around like possessed little feral demons. There were several safety issues there as there was no staff monitoring play areas, and I even saw some kids playing in the hand sanitizer. Definitely won't be going back there.

All I Have to say is they are scams. You think you got a best deal. Wrong! What you see on the pictures and what you get is completely different. On the top of that there is a monthly subscription with out your knowledge. And you will be charged from your card every month.
Very disappointed with material and the subscription with out my knowledge. I shop all time online but this one is beyond rip off.

I never in a million years thought that my order would be cancelled only and only because my billing address is listed as one thing and I was shipping merchandise to my alternate address in another state. To add insult to injury not only was my order cancelled but my account was suspended for what will be 72 hours. Who do FABLETICS think they are... its best I take my business elsewhere and spread the word. I've spent thousands of dollars with this company.

I placed a large order of Christmas gifts on 11.25.23. Tracking showed it arrived to my hometown 12.3.23. It said it would be delivered on 12.12 (which was a little weird it'd take that long to get to my house). I received an email on 12.12 saying my return was initiated. I never initiated a return and the tracking site still said it would arrive on 12.12. I called Fabletics immediately. They said they could try and reprocess my order but only 4 out of the 9 things I ordered were in stock! The things not in stock were my gifts. They were not helpful and when I tried to understand how this could happen, the answers made me more confused. They kept saying they were sorry but offered no solution. I will never order from Fabletics again.

I ordered Christmas from this site and didn't know it was a subscription and the day they pulled money from my account they sent me an email after they had already done so. I did NOT have the money for the fee and got charged an overdraft. I only put money on this certain card as I need it. I called to get a refund and they said they don't do that. Needless to say I have cancelled and will NEVER order from this site again.

Terrible! Got roped into an "Exclusive" Membership! Absolutely NO followup on their Orders. Told me the order would be there TODAY. Never showed, Next day never arrived, a Week Nothing! I had to call them to find out where it was! Nothing about "your order will be delayed" or anything! You are just left wondering! UGH! They want their money up front and then to Hell with the customer!

I ordered 7 pairs of shorts, very unimpressed with the number of options provided. The website shows each color variation of the shorts as a different listing (including those that are not currently available) to make it seem like they have a larger selection than they actually do, but this just makes shopping on their site much more confusing until you figure it out. I liked two of the shorts that I received but want to return 5 of them, only to find out that, although I was assured that they have free returns, this only applies if you drive 40 minutes to the nearest outlet. There is absolutely no option to ship the items back to them, not even if you pay for shipping yourself.

Canceled membership, fabletics reactivated and continued to take 50 every single month and wouldn't return the money to me, even though i barely used their site or bought anything. Was forced to use stupid credits for unwanted, limited option of clothing

They charged me not once but TWICE for a membership I didn't even know about. And I only bought something once from there. Tried talking to customer service and they just ignore what I'm saying. Very upset

The process to only skip the month during a 5 day window is a terrible experience to start. Then the fact that you have to wait in a queue for 30+ minutes to cancel with a person (despite many states having laws requiring any subscription created online to have an online cancellation) makes this tremendously worse. Lastly the website is so slow and clunky that purchasing is a pain. Overall I hated my time with fabletics and only kept it as long as I did because cancelling it was so difficult (which I know is why it's set up this way).

One of the bras broke first time I wore it, and ones of the pairs of leggings ripped after 4 wearings. When I contacted customer service about the bra I was told there was nothing they could do. I didn't bother reaching out about the leggings. (And yes, both were purchased in my normal sizes and fit comfortably, so I know that it's not just because I ordered items that were too small for me.)

Horrible site and customer service, complete scam, will steal your money and cancel valid orders, needs to be stopped.

Each time my wife and I have ordered anything, it ends up getting misplaced somewhere on the way and taking about 2-3 weeks longer than they say it will to get here. Products are great, but the apparent incompetence of their shippers make me want to stop ordering.