Spent a bunch of time on the site deciding what I wanted. Placed a big order. After placing the order was sent a message that some of the stuff was no longer in stock. Then I never even got the order. Had to call 3 weeks later to get all my money back. Just placed another order, and I never received a confirmation e mail. I don't even no if you guys are sending it to me, or if you even got the order.

They ran a Christmas promotion where I got a great deal on a ton of clothes but they hid the fact that I was also signing up for some VIP program that would charge me monthly. When I figured it out, I tried to go online to cancel it, but there was no option. Contrary to what the website suggests, you cant cancel the VIP subscription online. Unless its hidden somewhere. I didnt have the time to call and cancel so time went by and eventually i got charged $60 non refundable. The entire scheme was tricking people to sign up for something, knowing they will eventually forget and they can milk it until they get around to calling to cancel. When I called to cancel, I practically had to force the lady to cancel my subscription.

Oh man, this was a really disappointing experience, so much so that I cancelled my membership, with no real push back from the customer service agent I was working with. I had been a member for some years. In January I sent some pants back for an exchange. Like around Jan 9. Hadn't received any emails or news about the pants so I started a chat on 9/17. Agent said they were not returned, but I had email proof/confirmation they made it to FAbletics on 1/11 or 1/13, and Fabletics never sent me the exhagne pair. I didn't receive the pants until 1/28. What? Almost 20 days after starting the exchange. The agent ackowledges that it was F's fault, but refused to send the items expeditied delivery - becuase I needed them. But she refused. I told her that was not acceptable when it was F's fault for not sending them immediately upon receipt of my exchagne. She said she couldn't do anything. So I told her that she should cancel my membership if she was not going to send them expedited when the entire situation was Fs fault, as she acnkowledged. So disappointed in this brand. I cancelled. No way a customer shoulld be treated like that, especially when there are TONS of viable and affordable alternatives to your company.

I think the quality and price are fair and have not had issues with my products. However, there are two issues that have irked me. Whenever there are cute sets I'd consider purchasing, it seems that one of the items isn't in stock in my size every time and so I miss out on the savings from buying the combo. The other issue is that I recently received an email with a generous $30 gift card from Fablerics but no matter what I did I couldn't get it to work. My items met the very simple terms and conditions laid out in the email, and I didn't see anywhere else to read further info, so I have no idea why it didn't work. It was really frustrating so I ended up just saying forget it and didn't buy anything.