Fabletics CA

I signed up with Fabletics in 2016 and am currently a Gold member. I am a happy customer. The concept is quite simple - skip the month between the 1st and 5th of every month, or get charged the standard "fee" which you can still use as a credit towards their merchandise. You're never really out any money because you can still buy stuff with the credit! I just set a reminder on my phone to log in on their website and skip the month if I don't want to buy anything that month. It's not that hard. The concept is very clear on their website when you sign up. Like with everything online, just read the terms and conditions before you give your credit card number out. I forgot to skip the month only twice in the last 4 years. The first time it happened, I kept the credit and bought some leggings a few months later. The last time I forgot to skip and was charged, I called their customer service and they were nice enough to refund my money! I have always had great service from them. When I didn't receive my last order after 20 days, I called them and they offered to refund my money or reship the items. No hassles. The representative was super friendly and helpful. As far as the products, I love them! I have never had to return anything, so I don't know how that process would be handled. But I can say that I've been super satisfied with 90% of the items I've purchased. There were a couple things I wouldn't order again but I got them on sale so it wasn't worth returning them. I don't think this company deserves all these bad reviews. Just give them a chance... and don't forget to skip the month!

Although I hate the membership concept and having to skip each month, I accepted it. But this last time I ordered was a nightmare. First, the website was glitchy the entire time, then the site basically just substituted another color (and in one case size) without anything coming up to notify me. The item seemed to be available, seemed to show the right thing in the cart (although the color was oddly not noted at all), but the order confirmation showed a complete change of outfit. Then I had the LOVELY experience of trying to get through online and on phone virtual assistants as the company will do anything to try to prevent you from getting through to an actual person. Then 2 people told me different stories (it is not shipped yet, oh wait it is shipped), and of course couldn't help at all. I'm so done.