Overview
FabKids has a rating of 3.2 stars from 4,106 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FabKids most frequently mention good quality, fast delivery and new shoes. FabKids ranks 8th among Subscription Shopping sites.
I have yet to receive the shoes that was purchased over a month ago. I'm haven't got an update or anything. Just missing money or product like it never happen… very disappointed with this company I can't even give a review on the product…. Because I never got it!
Don't buy they automatically sign you up for 40 a month charge and then lie to you about the refund called on Jan 12 and told refund would be in my account in 5-7 days 21 days latter called and told it had never been processed! Was again told it was processed case # ******* and now waiting to see if they are going to lie to me a second time
Hello Tresha,
Thank you for writing a review! We are continuously striving to satisfy our member’s needs as much as possible, especially with our VIP membership. For further assistance, our Member Services team will be contacting you within 48 hours.
Best,
Nelle
Seriously do not order from fabkids they will charge your card multiple times with the 39.95 vip fee that I had unsubscribed from I even got a new card and they still managed to get a hold of my information months after not being charged and I have never bought anything since the first bad experience.
Hello Karla,
We apologize for what sounds like a very frustrating experience! We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Please check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.
Best,
Nelle
I will be cancelling my subscription due to the lack of sizes. The sizes are geared toward a different body type. The variety of items also have declined in originality and that touch of wow. I loved fab kids for a very long time but my time with the company will soon end sadly.
Hello Patricia,
Thank you so much for loving our brand! We would like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will be contacting you right away for further assistance.
Best,
Zeth
I began ordering from Fabkids when my Great-Granddaughter was about 2- or 3- years-old - she is now 8, and I am still ordering for her. The sizes are true, the quality is great, and the prices are very reasonable. I would recommend anyone with children to order from Fabkids. I hope they never change!
Hello Tina,
We are happy to know that you are satisfied with your purchases with FabKids. We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Allison
Order shoes for my daughter all size 4y and only 1 pair fit. Wish they had half sizes, scared that if I order a size down they will be to small. I'm a little disappointed because I tried to return them through the site and it was not working. Now I have to call customer care
Hello Victoria,
We regretfully note that we received your feedback regarding the fit of our items. You deserve only the best service, our Member Services Team will reach out to you right away to help resolve any concerns you have.
Best,
Lia
I enjoy shopping with my 4 yr. Old on your website! She loves all of your clothes and I love how convenient it is to just save my credits and when I am ready to shop for either seasonal or traveling it just works out great!
Hello Maura,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members.
XO,
Ivy
I spent 2 hours on the computer and an hour and a half on the phone trying to get cart prices to match site prices and for my credits to load. Every time it was "fixed" something else went wrong. Shady. Cancelling membership
Hello Hollie,
Thanks for sharing your feedback regarding your experience at checkout. We always welcome the opportunity to improve our products and services. Our Member Services team will contact you within 48 hours for further assistance.
Best,
Nelle
I ordered the dino and unicorn duck boots for my kids to go camping in. They are perfect. The sherpa lining keeps their feet warm and they are good at keeping them dry as well. As an added bonus they are super cute!
Hello Haley,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
Made the order and it took a while for it to ship. We needed the clothes for an upcoming trip and when I called about it they were waiting on an item that was out of stock. Customer Service was able to switch out the item and get the shipping expedited at no cost to me. Great experience. And the best part my daughter loves the clothing and shoes.
Hello Daniel,
Thank you for the great feedback regarding our Member Services Team. It has been a pleasure doing business with you! Have a great day!
Best,
Lia
I have been shopping for awhile and I'm very satisfied with the beautiful selections of items for my granddaughter. I love how the return system works where there's no hassle you send unwanted item back and receive your correcting items with no problem.
Hello Tina.
Thank you for writing a review! We love being able to provide the service that our members seek. We appreciate the time you spent to share your experience!
Best,
Mary
I purchased the light up boots for my daughter and one boot stopped working during the first wear. As per return policy I can not return or receive a refund if the boots have been worn or if they can't be returned with the original packaging. Now we have only one boot that lights up and my daughter refuses to wear them. Waste of money.
Hello Stephanie,
Thank you for sharing your experience with the boots that you ordered. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
Just got a message that my return is being processed when I never asked for a return. I ordered weeks ago and still haven't received my order or a refund if that's what they're doing instead of getting me the items I ordered.
Hello Nikki,
Thank you for your honest feedback! We're sorry to hear that you haven't gotten your order yet. Our Member Services Team will get in touch with you right away.
Best,
Renz
Today I noticed I've been getting charged $29.99 every month since August even though I canceled my account & was told I would no longer be charged. I have emailed them, posted on their Facebook and I am currently disputing the charges with my bank. When I called them today they said I do not have a current account so there is nothing for them to "cancel"
We get the monthly membership amount taken out of our checking account. As normal, we wait till we have some money saved up and order. We had $119 credit this time. I jumped on and ordered 7 items. All on sale. With the $119, it said I owed $22 and change. When my bank statement showes up, they charged me full price for everything. And get billed $155. That's on top of the $119 credit. So they didn't give me the sales price at all! If they don't fix this, I'm sending it all back, and stopping the membership. Target will be happy for me to buy their sales price items...
Hello Kathryn,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the promotion. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
Ordered a bunch of clearance stuff and for the prices it wasn't too bad of quality. I typically remembered to go in and skip each month. I forgot after the chaos of Xmas and of course get a $30 charge... on a bank account that had 0 funds in it... so not only is it now negative, I get an overdraft fee. How can they charge with no money available? I had to fight to get the 30 refunded but will take up to a week to receive... we'll see if I even get it back.
I had hesitated to buy from FabKids because the previous items weren't what I was expecting... this time I totally scored great and fashionable pieces! Quality, Design... Size, everything received is just gorgeous! Way to go Fabkids!
Hello Merling,
Wow! This is awesome to hear from you that are loving your purchase and our stylish products. Thank you for taking the time to write a review!
XO,
Ivy
I had a credit on fab kids for 39.99. I purchased and it showed I was using my credit. The purchase came to 42.00 after my credit was applied with shipping it said my bill is $6. The full $42 was taken out of my bank account and it shows I used my credit on fab kids. So I just lost 39.99. I order a lot of clothes from this site for years now, and I'm not happy.
Hello Amanda,
We value the comments you made about member credit usage. You deserve only the best service, our Member Services Team will reach out to you right away to help resolve any concerns you have.
Best,
Lia
Size was perfect. I will buy more. Just the shipping takes too much time
While they have cute clothes the sizing is inaccurate either running to big or to small even when using their provided sizing chart. The chat service disconnected when I initially attempted to cancel my account and I was still charged. When I request again for the cancellation of the account and a refund I was refused a refund and forced to open a dispute through my bank.
This is a sneaky cheat company that will rip you off without honoring requests to cancel memberships and instead try to trick you into keeping your account and losing more money on their cheap low quality products. Stay far away from them!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Rayneisha,
We regretfully note that we have received your comments regarding your purchase. You'll receive an email immediately from our Member Services Team for further assistance.
Best,
Lia