• FabFitFun

2022 SITEJABBER AWARD

FabFitFun

Overview

FabFitFun has a rating of 4.21 stars from 4,159 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FabFitFun most frequently mention customer service, winter box, and full size. FabFitFun ranks 3rd among Subscription Shopping sites.

  • Service
    159
  • Value
    147
  • Shipping
    140
  • Quality
    144

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 75.9%
Positive
120
Neutral
10
Negative
28
113
See all photos

What reviewers want you to know

Positive highlights

  • The issue was resolved in minutes by Don in the customer service team.
  • I contacted Customer Support when my Spring box didn't arrive.
  • 2022 Customer Choice Winner

Critical highlights

  • However I dislike that there is a lot of false advertising over the new fall box for 2020.
  • Ordered the summer box July 4th for my wife; it's October 2nd and still no box!
  • You guys needed my credit card info for renewal but emails were going to my spam folder.
How would you rate FabFitFun?
Top Positive Review

“Excellent customer service!”

Rhonda M.
1/5/24

I like to buy Fabfitfun giftcards for my Goddaughter at Christmas time so that she can receive fun boxes throughout the year...and she has loved all the excellent.high quality items she has received! The customer service with this company is the best I've experienced while buying gifts online! Shout out to Angel for being so kind and patient while helping me get the details of one particular giftcard sorted out! Would definitely recommend!

Top Critical Review

“Don't waste your money!”

Heather S.
1/23/24

Made the mistake of signing up for an annual subscription because of an Amex offer. Offer included $200 of bonus merchandise to sign up which in all actuality was worth less than the $5 grab bags that I used to buy at Spencer's as a kid( a pineapple ice cube tray, a plastic beach bag, a plastic pitcher, a travel mug & a pair of thigh high acrylic socks). All of the "bonus items" went straight in to the trash can. Way too much packaging and not quality items. Unfortunately, since I signed up for an annual subscription I am stuck with three more boxes whether I want them or not. Wondering if Amex can do anything for me to get out of this.

Reviews (4,159)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (1480) fall box (120) summer box (134) spring box (129) winter box (126) subscription box (150) credit card (90)
Thumbnail of user oliviag162
1 review
2 helpful votes
August 26th, 2021
Verified purchase

I love FabFitFun! I didn't tend to go the extra mile with self care or spend money on myself before FFF. My husband actually made me do this! Lol. I love the option for add on's. I also like that it isn't simply shampoo or face masks. You get amazing things for your home, too. It's exactly what I need to treat myself and reminds me to actually put on moisturizer or use a fancy cheese board, lol. I recommend it to everyone. I got my mom and my best friend into it, too!

Tip for consumers:
It's very user friendly. Just be mindful of customization time. If you wait too long and don't customize same day as a seasonal member, sometimes things are sold out. Same for add on's or special holidays like mothers day.

Products used:
All of it!

Service
Value
Shipping
Quality
Thumbnail of user ashleyh820
Ashley H. – FabFitFun Rep

We're extremely happy to hear you're loving your FFF membership, Olivia! We appreciate your review and look forward to sharing more seasons with you! Xo

Thumbnail of user rhondam963
1 review
0 helpful votes
January 5th, 2024
Verified purchase

I like to buy Fabfitfun giftcards for my Goddaughter at Christmas time so that she can receive fun boxes throughout the year...and she has loved all the excellent.high quality items she has received!

The customer service with this company is the best I've experienced while buying gifts online!

Shout out to Angel for being so kind and patient while helping me get the details of one particular giftcard sorted out!

Would definitely recommend!

Thumbnail of user emilym2096
Emily M. – FabFitFun Rep

Thank you for this sweet review, Rhonda! We love hearing feedback from our members and are glad to hear you had a great experience with us! Xo

Thumbnail of user margauxe2
1 review
0 helpful votes
June 5th, 2021
Verified purchase

Their customer service was amazing! I think my box was accidentally delivered to a neighbor. But they were super helpful in helping me to get another box sent out and resolve my address issue!

Thumbnail of user ashleyh820
Ashley H. – FabFitFun Rep

Hi Margaux! We're so happy to hear that you had the most exceptional experience! We always want our members to be fully taken care of! Xo

Thumbnail of user lizzyn4
1 review
0 helpful votes
July 24th, 2020
Verified purchase

So pleased with everything FabFitFun thus far & i'm thinking it will only get better! My experience with customer service rep Jeanne, whom i called frantically with a simple question, was lovely & did truly make my day. She was so sweet & very thorough/not over the top phony nice but genuine & truly put me at ease along with adding to the already obsession i have with this company! Thank thank you all!

Thumbnail of user coreys320
1 review
0 helpful votes
September 4th, 2022
Verified purchase

I have ordered repeated boxes and numerous amounts of "add-ons" that go on special sale at ridiculously discounted prices for INCREDIBLE quality products! I had a potential "hiccup" with one of my boxes, that the FabFitFun family were taking care of the moment I mentioned it! I love the boxes, I love the products and I love the COMPANY! I literally tell everyone I possibly CAN about this opportunity to have personalized "gifts/surprises" you get to open every 3 months... how many surprises do we REALLY get in life? I will be a member for LIFE!

Tip for consumers:
Do it!

Products used:
ALL OF THEM!!!

Service
Value
Shipping
Returns
Quality
Thumbnail of user elainem677
Elaine M. – FabFitFun Rep

Hi Corey! We are so excited to hear you've enjoyed all of your boxes with us! We appreciate this review and look forward to many more seasons together! Xo

Thumbnail of user kristym320
1 review
0 helpful votes
February 3rd, 2024
Verified purchase

FabFitFun has the very best assortment of high quality products in their subscription box every season. But, even better, are super attentive customer service reps who listen and understand if there is any sort of issue with a box or subscription. They always go above and beyond to resolve any issue. And, it's easy to get in touch with those who need to help. FFF really is the best.

Thumbnail of user emilym2096
Emily M. – FabFitFun Rep

Thank you for taking the time to share your thoughts and feedback with us, Kristy. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you! Xo

Thumbnail of user theresaa578
1 review
0 helpful votes
September 12th, 2023
Verified purchase

I am fortunate to have found FitFabFun and so pleased with the selections in my first box, I can hardly wait to get my nest Box!

In addition, Richard to whom I communicated with regarding an item issue went above my expectations with his personal touch of care for my situation. His knowledge, and persistence to building quality relationships with clients surpasses all my experiences with other companies! Bravo to Richard, Bravo to FFF!

Thumbnail of user jamies1201
Jamie S. – FabFitFun Rep

Hi Theresa! We are thrilled to hear that you had an amazing Customer Service experience. Thanks for sharing your feedback! Xo

Thumbnail of user soniac135
1 review
0 helpful votes
August 9th, 2020
Verified purchase

Quick and Awesome Fab Fit Fun Customer Service Team! The Gentleman I dealt with was very quick to resolve an account issue! Very Pleased

Thumbnail of user baileyd30
FabFitFun .. – FabFitFun Rep

Hi Sonia! Thank you for taking the time to leave a review! We are happy to hear about your experience!

Thumbnail of user kathleenj901
1 review
0 helpful votes
November 15th, 2022
Verified purchase

I received a fantastic Winter FabFitFun subscription box. There was such a variety of items to choose from as part if my subscription and I was able to "shop" for other items at a much reduced cost! I love the hair dryer. Some items I chose will be gifted during the Holidays - even though I would like to keep them all...

Thumbnail of user elainem677
Elaine M. – FabFitFun Rep

Hi Kathleen! We are so happy to hear that! Thank you for being a part of the FFF family! Xo

Thumbnail of user ja710
1 review
0 helpful votes
February 15th, 2024

This company is unethical and the way their website is set up seems illegal. Does not tell you a total at checkout. I made for certain I clicked one box and the next day I received an email that I was registered for annual and was being charged! When I went into complain they first made it seem like there was nothing they could do even though I was certain I didn't order an annual box. In the end they did cancel but it was ONLY after I stated it was fraud and I didn't authorize the charges. I looked up reviews just now on the better business bureau and saw similar reviews with some fake seeming 5 stars pushing the 1 star ones down —- I have ordered 2 boxes in the past and had no issues but after this I would never go to this site again. Buyer beware.

Tip for consumers:
They state no refunds but I did get a partial refund when I stated it was fraud. If they didn’t I would have disputed the chagres with my credit card. They actually charged me $390 and only refunded me $370 so I lost $20 over their shady site.

Service
Value
Shipping
Returns
Quality
Thumbnail of user emilym2096
Emily M. – FabFitFun Rep

Thank you for your rating, J! If you need any help, please send us an email at customercare@fabfitfun.com.

Thumbnail of user andreas1154
2 reviews
0 helpful votes
February 10th, 2021
Verified purchase

Regine is awesome. She answered all my questions. And definitely solved the problem I was calling Fabfitfun about! Thank you for all your help!

Thumbnail of user baileyd30
FabFitFun .. – FabFitFun Rep

We are so happy to hear that! Thank you for being a part of the FFF family! Xo

Thumbnail of user natalieo62
1 review
0 helpful votes
June 9th, 2021
Verified purchase

I am so pleased with the customer service. I was looking at items on the add on sale. I never realized that I didn't remove them from my cart. When I saw that I was charged close to 200.00 I was so confused. I sent a note to customer service. It took very little time to get a response. I was so happy that I was told that I would be credited the amount that I was charged.

Service
Value
Shipping
Quality
Thumbnail of user ashleyh820
Ashley H. – FabFitFun Rep

Hi Natalie! Thank you so much for your feedback! We're happy that you were fully assisted and had a great experience with our customer care! Xo

Thumbnail of user angelac1327
1 review
0 helpful votes
July 24th, 2021
Verified purchase

I am a New customer and did not realize how the experience of buying products from their shop worked. As I now know if you put stuff in your cart it automatically at the end of charges your credit card, you have to do nothing. I had an issue with that happening and moments I mean moments after I emailed it was resolved! This company is unbelievable! I will remain a customer for years to come! Spreading happiness, togetherness, quality of life!

Thumbnail of user ashleyh820
Ashley H. – FabFitFun Rep

Hi Angela! Your feedback means a lot to us and look forward to sharing more seasons with you. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you! Xo

Thumbnail of user lanac86
2 reviews
0 helpful votes
July 25th, 2021
Verified purchase

Customer service is one of those things you don't give much thought about, until you need them. Fabfitfun has the best, quickest, friendliest, poorest customer service I have had to deal with. Keep up the great work!

Thumbnail of user ashleyh820
Ashley H. – FabFitFun Rep

Hi Lana! Thank you so much for your feedback! We're so happy to hear that you had the most exceptional experience! We always want our members to be fully taken care of! Xo

Thumbnail of user jenniferc4288
1 review
0 helpful votes
March 19th, 2023
Verified purchase

Fabfitfun has the most amazing representatives - so professional, attentive, involved, concerned and helpful. Every experience with this company is a positive one and the volume has been numerous since I've had semi-monthly, or in many cases, weekly interactions for multiple years. Never once has FFF faltered. So ingrained into the fabric of FFF is a customer-centered outlook that I've only witnessed the highest level of concern from every representative, proving that FFF is a uniquely-built company that genuinely cares for its customers!

Thumbnail of user jamies1201
Jamie S. – FabFitFun Rep

Hi Jennifer! Thank you for taking the time to review! We're happy that you had an amazing Customer Service experience! Xo

Thumbnail of user kellyf438
1 review
0 helpful votes
February 25th, 2021
Verified purchase

I had put fifty items in my cart to go back later and review. New to fitfabfun, didn't know it would charge me to the tune of $900 if I didn't remove... yikes!
Called them panicing and quickly they reversed my charges and deleted my cart add ons, all within a minute. Nice, friendly and efficient is a nice welcome, I will continue to use the box service due to how they handled my issues. Thank you. It is all about customer service in todays world.

Thumbnail of user baileyd30
FabFitFun .. – FabFitFun Rep

Hi Kelly! We appreciate this review and look forward to many more seasons together! Xo

Thumbnail of user adriennef27
1 review
0 helpful votes
April 17th, 2020
Verified purchase

Every quarter is like holiday time! My daughter and I have so much fun opening the box and checking out all the goodies. I've found several brands I love that I would have never known about. Their customer service is amazingly helpful and so pleasant to deal with.
I love the sales between boxes and discounts to represented companies in each box. It's such a great way to discover new products and treat yourself!

Thumbnail of user debram906
2 reviews
0 helpful votes
February 23rd, 2024
Verified purchase

Did not receive confirmation of customization, missed complete window to customize my box. Little to nothing was left, and I am an annual member so I was super upset and disappointed. The representative went above and beyond to make sure to resolve the situation and hopefully now that I am subscribed to the calendar I won't miss another customization window. Great customer service.

Thumbnail of user emilym2096
Emily M. – FabFitFun Rep

Thank you for taking the time to share your thoughts and feedback with us, Debra. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you! Xo

Thumbnail of user stephaniep483
2 reviews
0 helpful votes
July 13th, 2020
Verified purchase

My customer service rep Elle was great! They couldn't replace my box because it had already sold out but she went above and beyond to make sure I got taken care of! She got me a different box and let me pick all new stuff!

Thumbnail of user bethannm3
1 review
0 helpful votes
March 17th, 2022
Verified purchase

FFF's customer service is second to none! They're readily available. And it's my choice how I decide to communicate with them, by phone or text. They've got a community forum where people voice opinions on everything under the sun and fff actually listens to the needs/wants of their customers.

Thumbnail of user ashleyh820
Ashley H. – FabFitFun Rep

Hi Beth Ann! We are so happy to hear you are loving your membership! Your feedback means a lot to the entire team! We look forward to sharing more seasons with you! Xo

Thumbnail of user kamerone4
1 review
0 helpful votes
August 23rd, 2021
Verified purchase

I've never been disappointed in any of my boxes and I've loved every add-on and gift I've received. I always look forward to choosing my items and looking at all the great products available. Every time I have had an issue it was always quickly resolved without frustration and every person I spoke to is just amazing. The photos below are from many boxes I've purchased from FabFitFun

Tip for consumers:
Don't be afraid to contact them about a damaged product or something missing, as long as you have the proper proof of the issue it will get resolved without issue. So don't feel like your "stuck" with something that doesn't work or can't be used or worn.

Products used:
I've used many many products my favorite being the Terre mére toner, it feels great. Also love the jewelry always wear that

Service
Value
Shipping
Returns
Quality
Thumbnail of user ashleyh820
Ashley H. – FabFitFun Rep

Hi Kameron! Thank you for this sweet review! We love hearing feedback from our members and are glad to hear you had a great experience with us! Xo

Thumbnail of user deannad249
1 review
0 helpful votes
September 14th, 2022
Verified purchase

I can't say anything bad! When I had issues arise, the customer service was efficient and knowledgeable, they answered my questions and I've never been more satisfied with a subscription! Love it!

Thumbnail of user elainem677
Elaine M. – FabFitFun Rep

Hi Deanna! Thank you so much for your feedback! We're glad to hear you had a great experience with us! Xo

Thumbnail of user shanej50
1 review
0 helpful votes
January 17th, 2020
Verified purchase

I had an order that arrived in bad shape and An item was missing, I assume it probably fell out because of the box condition. I contacted fab fit fun sustainer service and in less that 12 hrs I had a refund and a little credit added. Love the quick response and resolution.

Thumbnail of user baileyd30
FabFitFun .. – FabFitFun Rep

Thank you very much for sharing this review, Shane! We are so happy to hear that you were fully assisted by a member of our Customer Care Team! Xo

Thumbnail of user maryr2475
1 review
0 helpful votes
November 14th, 2021
Verified purchase

Very easy to change. With just a phone call. I accidentally upgraded to Annual. But wanted Seasonal. Called them within 24 hours. And didn't have any problems getting refunded. Was refunded, in less than 30 minutes!

Thumbnail of user ashleyh820
Ashley H. – FabFitFun Rep

Hi Mary! Thank you for taking the time to review! We're happy that you were fully assisted and had a great experience with our customer care! Xo

Thumbnail of user marilynk532
1 review
0 helpful votes
July 24th, 2023
Verified purchase

Great products, fun to receive. Stopping only because I have enough at this time and will return at a later date.

Thumbnail of user jamies1201
Jamie S. – FabFitFun Rep

Hi Marilyn! We are so excited to hear you've enjoyed all of your boxes with us! We'd love to have you back in the FFF family if the time is ever right again in the future!

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From the business

Have a question regarding anything FabFitFun related? Our Customer Care Team can be reached 24/7 by visiting fff.me/care! Xo

Company Representative

Thumbnail of user alys44
Aly S.
Typically responds within 5 days

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