Overview
FabFitFun has a rating of 4.5 stars from 4,227 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FabFitFun most frequently mention customer service, winter box and full size. FabFitFun ranks 5th among Subscription Shopping sites.
I made an error when I ordered a gift and they helped me resolve it in no time.
Fabfitfun heard my inquiry and informed me on how to deal with inquiry in a very timely manner.
Hi there! Thanks for this review! We're so happy to hear our Customer Team was able to answer any inquiries you had! Feel free to reach back out and contact our Customer Care Team at fff.me/care if there's anything else we can assist you with. We are always happy to help! Xo
I did not get what I had requested in my winter box and Heart was trying to help.
Hi Jennifer! Thank you for taking the time out to leave a review! We are happy that you're pleased with the results and that we were able to help! Xo
I wanted to know my tracking info and he sent them fir all my items which was great
Hi Maria! Thanks for taking the time to write a review! We are happy to hear about your experience!
Everything was great just waiting on my box! Customer service got back to me ASAP and was helpful.
Hi Brittany! We're so happy to hear that you had the most exceptional experience! We always want our members to be fully taken care of! Xo
I love FFF! The people have been great and I love doing business with them They treat me with respect and handle any issues I have.
Hey there, Shawna! Thank you for this amazing review! We're so happy to hear you had a great experience with us and look forward to sharing many more seasons together! Xo
I had problem wthin logining in my accaunt and problem about money, it resolves and was pleasure contacting
Hi Lika! Thanks for taking the time to leave this review! We're so happy our Customer Care team was a pleasure to be assisted by! We're always here to help! Xo
I first off must say that I didn't not contact the cs at FFF to complain or anything during such a time we're all going through right now. But yes, an item I received was broken and I wasn't expecting to get another one (though it was sold out) but I do from time to time when there's an issue with any orders from any subscription or store that I've received lately like to connect with the other side working so we can all receive the items we need. It was a complete pleasure to speak with Britain, very personable, helpful, and actually resolved the issue and I'll actually be receiving another item to replace the broken one. The conversation was uplifting and fun. And I wanted to post my review on here not just because I'm happy with the personal cs I received but to thank ALL the FFF staff who is getting all the orders out so quickly and having these fun themed sales to keep people busy and feeling connected with the outside world it really is amazing and yes I know there's a lot of things that should be considered to be a necessity but actually they sell some items (I know I've bought them) that are necessity items but it's also a necessity to keep your normal life as normal as it can be right now. To have something that you enjoy doing/shopping, to have a community of members that you can speak to and an overall sense of having some type of fun and something to look forward to during so much of unknown that we're all facing now. I must applaud all of the FFF staff for making the stay at home order a little bit more fun and giving us something to continue to look forward to and doing it at a record speed! Above all please stay healthy and stay safe but thank you to all the FFF staff for what you're doing it is not going unappreciated!
Hi Ellie! Thank you SO much for this sweet review, we are truly blessed to have amazing members like you! You are the reason we keep going. We hope you are loving all of your FFF goodies and we can't wait for you to see what we have in store for next season. Thank you again for being a part of the FFF family! Xo
Heather went above and beyond to resolve my issue quickly and because of her I am renewing my membership and will continue to shop with Fab Fit Fun
Hi Donna! Thank you so much for your feedback! We are happy that you're pleased with the results and that we were able to help! Xo
Very helpful. They were able to resolve my problem. I am very happy with the customer service.
Hi Erin! Thank you so much for your feedback! We're glad to hear you had a great experience with us! Xo
He went out of his way to make sure I understood what was going on. If He
Hi Randie! We always strive to be as transparent and informative as possible with our members to ensure the best experience! We're so happy to our Customer Care team fully addressed any concerns you may have! Xo
Quickly resolved I had an item in my box the I received that didn't work was damaged
Hi Marilyn! Thank you for sharing your experience with us! We're so happy we were able to get that taken care of for you! We can't wait for you to receive your new item! Xo
I was able to have my questions answered in a timely manner. Information was direct and helpful.
Hi Eleanor! It is always our intention to provide you the best experience and we are so happy to hear that you're a satisfied member. We are so happy to hear that your concern has been fully taken care of! Thanks for leaving a review! Xo
Cara from customer support was very helpful. She helped get my order straightened out and very nice
Hi Hunter! Your feedback means a lot to the entire team and glad to hear you had a great experience with us! Xo
Very helpful making sure I only had one account and made sure it was the correct address.
I can't say enough good things about y'all! From the products to the service. A+ all around!
Hi Lily! We're loving this review! Thanks for taking the time to share your awesome experience! Xo
I love fab for fun one of my top subscriptions and lots of great variety quality items
Hi Elissa! We love hearing feedback from our members and glad to hear you had a great experience with us! Xo
Efficient helpful did the request quickly without going on and on about why I wanted to cancel.
Hi Cindy! Thank you so much for your feedback! We're glad to hear you had a great experience with us! We'd love to have you back in the FFF family if the time is ever right again in the future!
I did wait awhile but once I was connected to Liane she resolved my issue very quickly
Hi Antoinette! Thank you so much for your feedback! We are happy that we were able to help you resolve your concern! Xo
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Geraldine! Thank you for taking the time to review! Xo