F1store.formula1 Reviews Summary
The company enjoys a strong reputation for its extensive selection of high-quality Formula 1 merchandise, with many customers praising the product variety and reliability of delivery. However, significant concerns have emerged regarding customer service, particularly related to delayed orders, inadequate communication, and challenges with returns. Customers frequently report difficulties in obtaining assistance for issues such as defective items and missing deliveries, which detracts from their overall experience. While many express satisfaction with their purchases, the inconsistency in service responsiveness suggests a need for improvement in customer support practices.
This summary is generated by AI, based on text from customer reviews
I purchased products on the 6th of January and to this date i have no idea where the items are. There has been no communication outside of " thank you for your purchase". How can a business take your money and vanish into thin air
Additional information as of 2/ 02/ 2025 - Their delivery service has now updated to delivered even though i have received nothing.
Leider war sehr schlechte Erfahrung. 2 Monaten, viele Anrufe und viele e mail geschrieben.mein Geld ist auf weg.das war einfach Betrug. Hände weg. Bestellung Nummer *******5082
I am going back and forward for 3 weeks with Customer Service on a Max V hoodie that wasn't stitched properly and came apart after 3 wears. Products usually good but if there is a product quality issue not identifiable immediately you could be in trouble as I am right now having passed the 45 day policy. No consideration given to a possible isolated quality issue but I am struggling with daily emails and phone calls at this point. If this was a local store I would get credit. All I am looking for is a replacement... How difficult is that?
I'm really disappointed with their customer service because my order number 193-5840-7219 is a month late and they haven't answered any of my emails. I submitted my order on the 22nd of October and I got an SMS that it will arrive on the 6th of November, but it obviously hasn't.
I tried to reach them via their web chat, emails, even via Instagram, but there was no answer.
Ordered, paid for Express Delivery says 1-2 days, just takes them nearly a week to despatch it, customer service can't do anything.
Hello Andy,
I am truly sorry for any issues caused by your order. I have reached out to you through a private message, hoping we can resolve any issues. We look forward to your response! Thanks, Shane
Within a day or two of ordering i was told its not available at the time. I still havent had an update 2 weeks later
I have recently received an order, unfortunately it was not what I was expecting. Received return form and code, but it's not valid! No one answers for my emails or calls! How can I get help?
Great stuff, fast delivery, amazing choice of items.
Hello Sylvain, Thank you for taking time out of your busy day to provide us with feedback. We are grateful for the positive feedback and that you are happy with your merchandise, which was delivered quickly. If there is anything we can do to assist you further, please let us know. Thanks again, Sam
Team excellent to deal with throughout, had to change my order and this was dealt with quickly and efficiently
Hello David! Thank you so much for the feedback! We are so happy to hear that you had such a great experience with
Your most recent order with us! We appreciate the opportunity to keep you ready for the races! Courtney
Ordered a shirt. Website easy to use. Dispatched and arrived quickly. Looks to ve good quality but it is a xmas gift so haven't looked too closely.
Hello Samantha. We are overjoyed to hear that your experience has been a great one, and we hope that your loved one enjoys their gift. We appreciate your feedback and truly look forward to having the opportunity to serve you again soon. Sincerely, Morgan
Not exact replica of t-shirt worn by crew some details missing from what i have seen of crew wearing
My order was perfect the sizes are all true to size and it came quicker than expected!
Quick easy and very straightforward. I'll be back again
Brilliant very fast delivery.everything arrived in perfect condition.
Having shopped there five times have got nothing but praise for them
Excellent service always kept in formed regarding you delivery
Hi Stephen, thank you for your feedback, and we are excited to hear that we got it right. We look forward to working with you in the future for all of your race gear needs! Thanks again, Courtney
High quality items do wish they would use shipping updates
Thank you for reaching out. We appreciate your response and hope to keep you on track in the future.
Thank you so much for the feedback! We are so happy to hear that you had such a great experience with your most recent order with us! We look forward to keeping you ready for the races! Courtney
Sehr schönes cappy ein Geschenk für meine Tochter. Paßt perfekt. Schnell geliefert. Gute Material.
Vielen Dank für das Feedback! Wir freuen uns sehr, dass Sie mit Ihrer letzten Bestellung bei uns eine so tolle Erfahrung gemacht haben! Vielen Dank, dass Sie sich die Zeit genommen haben, uns dies mitzuteilen. Courtney
Vše k tématu F1 k dodání a v relativně krátkém čase.
Děkuji mnohokrát za zpětnou vazbu! Jsme velmi rádi, že jste měli s vaší poslední objednávkou u nás tak skvělou zkušenost! Děkujeme, že jste si našli čas a dali nám vědět. Courtney
It's a very high quality item and very quick to delivery.
Hello Simão! Thank you for your feedback on our merchandise! We are so glad you are enjoying your products. Courtney
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Marija,
I am truly sorry for any issues you've gone through with not receiving your order, and I would love to make this right! I have reached out to the email address used on your order, hoping I can further assist you. I look forward to your response! Thanks, Shane