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How would you rate Ezphotoscan?

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Thumbnail of user alicej365
2 reviews
5 helpful votes
January 2nd, 2024
Verified purchase

IMemories made it very easy to ship my videos ( in many old formats) and then email me files. I like the fact that if one tape has multiple videos, each one is sent as a separate file. I was really happy to actually talk with someone when I had questions. It is good to know, however, that if you are a Mac user and not that computer literate, they do not provide expert technical support.

I ran into issues on my end ( not with the files iMemory created) and they tried to help me sort out what the issue was. As an example, it turns out I did not have enough storage , but I thought I did. Also, our internet connection is poor and I never knew it often cuts out for just a second, which then halts a download. I learned to only download one video at a time rather than queuing them up to download. When all was complete my adult family loved receiving the videos for Christmas! I have now sent in more. Thank you iMemories!

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Thumbnail of user heatherp666
Heather P. – iMemories Rep

Hi Alice, Thank you for this wonderful review! There is some great information here, in that we will help and troubleshoot anything that involves iMemories, but can be limited if there are general computer problems not related to our service (on any type of computer). We are happy to hear our team assisted as much as possible and everything ultimately worked out!

Thumbnail of user rachaels255
1 review
3 helpful votes
September 27th, 2022
Verified purchase

Very happy with my results of these old videos. One over 35 yrs old. So much so I have sent in another order for 7 more. I chose to download to my computer and transfer to my own USB drives so I can give away as gifts to other family members who have lost parents and do not have any videos with their voices. Now they do. Thank you so much for this service which I would not have considered if it were not on Facebook and a half off discount. Thank you.

Thumbnail of user sarahf281
Sarah F. – iMemories Rep

We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Thumbnail of user denisew1003
1 review
1 helpful vote
October 20th, 2022
Verified purchase

IMemories did an excellent job transferring all of my home movies from various formats to the cloud, where I can now watch them whenever I want. The entire process was quick and easy, and they sent back my video cassettes right away. I would highly recommend iMemories to anyone who would like to have their old video cassettes (or whatever format they have) restored to watch any time they're feeling nostalgic! Thanks so much!

Thumbnail of user judyb1281
1 review
0 helpful votes
September 25th, 2022
Verified purchase

Service was seamless! Product is amazing! I have enjoyed watching my younger years on the big screen!

Thumbnail of user sarahf281
Sarah F. – iMemories Rep

We’re delighted to hear about your recent experience with us! Thank you for taking the time to share!

Thumbnail of user jeffm1374
1 review
1 helpful vote
August 12th, 2021
Verified purchase

Simple shipping and receiving. Estimate of costs was a little conservative but to be expected for what we shipped for initial cost. Final cost came in as expected. Quality of the digitized formatting was excellent, for 50 year old 35 mm slides. The downloading of files had a couple delays but customer service stepped in and we got it all done. Getting ready to send movie film next!

Thumbnail of user williamk2086
1 review
1 helpful vote
November 24th, 2022
Verified purchase

I have used Southtree a number of times over a period of several years. In all that time, as their business has grown, they have failed to improve turnaround time (I waited five months this time for my stuff). But they are creative at devising ever more opaque pricing policies and strategies like also operating two purported competitors. It seems the business model is based on one-time customers, which makes sense given the nature of it, but what a cynical way to run things.

Thumbnail of user malindat
1 review
1 helpful vote
March 15th, 2016

I received a groupon for my birthday and still spent extra for the box to ship the tapes to Peggy Bank not to mention another 50$+ for a flash drive that should have been included. Charlie Cochrane from Peggy Bank and I had many emails back and forth and he assured me that my product would be coming. I thankfully received my tapes back but with no flash drive that I paid for. All communication with Charlie now has ceased. So disappointed!

Thumbnail of user dawnd326
1 review
2 helpful votes
XBM
August 27th, 2020

Just had a really horrible experience when we wanted to terminate at the end of the 3 year contract. The contract that you sign for the printing itself has its own set of terms and conditions that we should have obtained online, this is where all the extra charges are detailed when you decided to leave them. Long story short we had to pay £499.99 delivery of the rubbish second hand machine back to them 58 miles away plus another £150 cleansing charge, both plus VAT! I would not use this supplier again if you paid me. Happy to be free of them.

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