• EZContacts

2021 CUSTOMER CHOICE AWARD

EZContacts

Overview

EZContacts has a rating of 4.21 stars from 285,737 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with EZContacts most frequently mention customer service, great price, and free shipping. EZContacts ranks 1st among Contact Lenses sites.

Proactively asks for customer feedback

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 62.6%
Positive
97
Neutral
8
Negative
50
162
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What reviewers want you to know

Positive highlights

  • The delivery was on time, the glasses were in good condition, and what I expected overall good shopping experience
  • CooperVision makes the process of ordering online very easy and saves buying through your eye doctor.
  • 2021 Customer Choice Winner

Critical highlights

  • I will never use or recommend this company to anyone, Lack of customer service, lake of human interaction.
  • They sent me contact lenses with defects and they never accept to refund my money.
  • It's unfortunate that my only choice left is to dispute the charge on my credit card.
How would you rate EZContacts?
Top Positive Review

“Very fast shipping and great price”

J. S.
2/1/24

I'm pretty happy with the service and prices. I don't have to go through hassles getting my prescription verified or anything like that. They verified it within a business day.The prices are reasonable and they ship your contacts free. Regardless if you only buy one box.

Top Critical Review

“Slow & not helpful service”

joe P.
1/17/24

Sunglasses never delivered. Ring Doorbell always works and shows video of drivers dropping off packages nearly everyday. I immediately emailed customer support and communicated the same. They sent a reply asking me to ask my neighbors if they have my package. What a strange, unpractical response to my email. I don't have time to knock on 20 doors introducing myself and asking them if they have my package. They stated they would have to research this case before refunding my credit card and said it would take 2 weeks. Unacceptable. They can reverse the sale, then file a claim with their carrier. It's not my problem that your vendor can't figure out how to drop off a package to my front door. Like I said, Amazon does it nearly every, for years, and gets it right 99% of the time. I'll never buy from a small channel like EZContacts again. Lesson learned.

Reviews (285,737)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (2254) shopping experience (167) eye doctor (167) contact lenses (217) credit card (170) prescription glasses (195) promo code (150) daryl grimes (93) prescription sunglasses (118) order status (76)
Thumbnail of user j.s32
1 review
0 helpful votes
February 1st, 2024
Verified purchase

I'm pretty happy with the service and prices. I don't have to go through hassles getting my prescription verified or anything like that. They verified it within a business day.The prices are reasonable and they ship your contacts free. Regardless if you only buy one box.

Products used:
Biofinity extended wear contacts

Service
Value
Shipping
Quality
Thumbnail of user johnb8336
3 reviews
0 helpful votes
February 3rd, 2024
Verified purchase

I've ordered contracts using EZContacts several times. Each time, I spoke to a representative who was friendly and knowledgeable. The order process was easy and the requested contacts shipped quickly.
The packaging prevented damage and the contacts arrived on-time and without any damage.
I trust that using EZContacts will result in getting the right contacts at a great price without errors. What more can you ask for? This works for me every time.
Regards, John

Thumbnail of user cj229
1 review
3 helpful votes
February 20th, 2020
Verified purchase

There was a bit of a wait for the availability of the frame I chose. That was communicated immediately which I appreciated. Customer support was stellar! Once they began filling the prescription, the process moved quickly. Delivery was right on time as promised and they did a flawless job! I will be ordering sunglasses next. It's a great place to go for authentic designer frames without spending a mint. Love them!

Thumbnail of user bobn662
1 review
0 helpful votes
April 12th, 2024

Great price, fast deliver, highly recommended seller.
I have been using Oliver Peoples glasses for a while, and will never switch.
I always get compliments on how great they look.

Products used:
The Fairmont cocbola (gregory pecks)

Service
Value
Shipping
Quality
Thumbnail of user candyp29
1 review
0 helpful votes
March 3rd, 2020
Verified purchase

My son is into name brand items so when I came across this site that offered coupons and discounts on Brands like Puma, I quickly ordered from their site. My son loves the variety of classes that they offer and every year his prescription has changed so I have ordered at least three times from this website. It is always efficient and within my budget. And the quality superb.

Thumbnail of user kristac57
Krista C.
1 review
4 helpful votes
May 25th, 2020
Verified purchase

Great service; got my Prada eye glasses for a great price and they were exactly as expected. I already knew this frame looked good on me, so that made the process a bit easier. The blue blocking lens are nice; clean easily and fairly thin. Sent a cleaner spray with it too! Shipping takes about two weeks from your the day you place your order if you do the free shipping. Overall I'd recommend this buisness.

Thumbnail of user paulb2019
Paul B.
1 review
2 helpful votes
April 27th, 2020
Verified purchase

I've ordered from other online contact sites in the past, lured in by low prices and free shipping, only to find that when reordering that the prices have gone up and exorbitant handling charges added. I like the straight forward prices with no hidden fees. Will definitely be a returning customer.

Thumbnail of user katrinae27
Katrina E.
1 review
0 helpful votes
May 22nd, 2020
Verified purchase

Placing my order was quick and easy. Hoping receiving it is just as good! Thank you for free shipping with responsible prices!

Thumbnail of user mega20
Meg A.
1 review
0 helpful votes
June 6th, 2020
Verified purchase

I have ordered contacts for my daughter many times before. Always a good experience and the prices are great. I highly recommend

Thumbnail of user jmorgan3031
1 review
1 helpful vote
January 16th, 2024

The frames came through. I was informed of a brief shipping delay. It was nice to hear from them during this brief delay. Next thing I know, they arrived in good shape. Thank you!

Thumbnail of user hunterq1
Hunter Q.
3 reviews
0 helpful votes
July 20th, 2020
Verified purchase

Awesome price; fast delivery! I was very pleased! Glasses came in a branded case and looked shiny and new!

Thumbnail of user elizabethr545
Elizabeth R.
1 review
0 helpful votes
January 27th, 2020
Verified purchase

The glasses were in perfect condition. I have ordered a couple glasses from here. They usually bring a case and a spray to clean the glasses but this time they didn't.That was unexpected and a bit disappointing because you look foward to that detailed surprise. The reason why I order with EZContacts. The glasses were still in perfect condition and look great. Shipping was a good time. (About 2 weeks).

Thumbnail of user brjill
1 review
0 helpful votes
July 6th, 2023
Verified purchase

EZContacts is the only place I go to order contact lenses now. Their prices are very competitive. Orders are processed quickly and shipping is fast. I also really appreciate that they are upfront with their pricing. So many other contact lens retailers online will lure you in with a low price and then add "processing" fees. EZContacts does not do that.

Products used:
Contact lenses

Thumbnail of user marka3265
1 review
0 helpful votes
February 10th, 2024

Questions regarding the order and shipping were answered very quickly via chat & email. The order arrived promptly - Ordered on a Thursday, received on the following Tuesday. I've no complaints and your prices are the best I found. The only issue I had, which was resolved, is that I didn't receive the initial confirmation email after the online purchase was completed. Thanks again.

Thumbnail of user kaylear2
1 review
4 helpful votes
April 9th, 2020
Verified purchase

I ordered my glasses on March 13th and received my product on April 1st. They came with two separate cloths and an awesome little screwdriver that can go on your keychain, which I find to be super nice because my old glasses constantly needed tightened and I didn't have a small enough screwdriver. The product fits and looks as it does online. I love my glasses.

Service
Value
Shipping
Quality
Thumbnail of user preciousj27
1 review
0 helpful votes
February 4th, 2024
Verified purchase

Found this site while looking for cheaper options for my contacts and was fortunate to do it around the holiday season with deals. I got a great deal and am pleased with the quality. I'll be using this site from now on. Thanks!

Thumbnail of user georgeb928
George B.
1 review
0 helpful votes
June 22nd, 2020
Verified purchase

Best pricing and fast delivery! Easy to navigate web page. Will be now ordering from you for future contact lenses. Thank you!

Thumbnail of user angeliaa11
Angelia A.
1 review
0 helpful votes
July 15th, 2020
Verified purchase

Shopping experience was great, so many to choose from but my husband assisted in helping me narrow it down. The only issue I had was when I called customer service. If I had to make a decision based on the customer service I received on 07/13/2020 from Stacey via our verbal conversation and by email I would have NEVER patronized this company. I also called on 07/14/2020 and spoke with Grace or Gracie and that was even worse. The worst thing you could do is tell a customer you will get back with them in 10 mins and not return the call.

Thumbnail of user maryg1257
Mary G.
1 review
0 helpful votes
August 4th, 2020
Verified purchase

I've always had a great experience with EzContacts. It really is super easy to click, pay, and receive contacts. Great prices and great shipping times, even during the pandemic. I've also had to contact customer services in the past about shipping and they were very helpful. I reorder every three months like clockwork! Thanks for being so great!

Thumbnail of user oliviam452
Olivia M.
1 review
0 helpful votes
July 28th, 2020
Verified purchase

It was easy, I like that your saved prescription is automatically applied. Let's see if they come out okay.

Thumbnail of user rzf528
1 review
1 helpful vote
July 19th, 2023

I ordered these glasses years ago and they were stolen out of my car. Ordered them again and it took less than two weeks to get them! I even emailed the company for an update and they replied to me in less than a day and then shipped them the next. This is my favorite place to order glasses from!

Thumbnail of user maryf1131
Mary F.
1 review
0 helpful votes
September 1st, 2020
Verified purchase

5-STARS! Wonderful discount OFFERS! We are HAPPY items ship QUICK and the contacts work! Many Brands and CHOICES!

Thumbnail of user verich
1 review
0 helpful votes
November 3rd, 2023

I ordered the frame with prescription lens and everything was perfect down to what I ordered for the glasses. I will be ordering more in the future.

Thumbnail of user monicaw163
Monica W.
1 review
0 helpful votes
April 7th, 2020
Verified purchase

Great price, great quality and my contacts arrived quickly. Really liked that I received an email suggesting that I order earlier rather than later so my order wouldn't be delayed due to the pandemic.

Thumbnail of user rogerd106
Roger D.
1 review
0 helpful votes
August 5th, 2020
Verified purchase

Fantastic experience. This company is on top of their business and customer experience. Not to mention they offer the best prices anywhere!

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Company Representative

Thumbnail of user joelf18
EZ C.
Typically responds within 3 days

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