• EZContacts

2021 CUSTOMER CHOICE AWARD

EZContacts

Overview

EZContacts has a rating of 3.98 stars from 285,727 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with EZContacts most frequently mention customer service, great price, and free shipping. EZContacts ranks 1st among Contact Lenses sites.

Proactively asks for customer feedback

This company responds to reviews on average within 4 days

Positive reviews (last 12 months): 61.6%
Positive
98
Neutral
8
Negative
53
162
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What reviewers want you to know

Positive highlights

  • The delivery was on time, the glasses were in good condition, and what I expected overall good shopping experience
  • CooperVision makes the process of ordering online very easy and saves buying through your eye doctor.
  • 2021 Customer Choice Winner

Critical highlights

  • I will never use or recommend this company to anyone, Lack of customer service, lake of human interaction.
  • They sent me contact lenses with defects and they never accept to refund my money.
  • It's unfortunate that my only choice left is to dispute the charge on my credit card.
How would you rate EZContacts?
Top Positive Review

“Very fast shipping and great price”

J. S.
2/1/24

I'm pretty happy with the service and prices. I don't have to go through hassles getting my prescription verified or anything like that. They verified it within a business day.The prices are reasonable and they ship your contacts free. Regardless if you only buy one box.

Top Critical Review

“Slow & not helpful service”

joe P.
1/17/24

Sunglasses never delivered. Ring Doorbell always works and shows video of drivers dropping off packages nearly everyday. I immediately emailed customer support and communicated the same. They sent a reply asking me to ask my neighbors if they have my package. What a strange, unpractical response to my email. I don't have time to knock on 20 doors introducing myself and asking them if they have my package. They stated they would have to research this case before refunding my credit card and said it would take 2 weeks. Unacceptable. They can reverse the sale, then file a claim with their carrier. It's not my problem that your vendor can't figure out how to drop off a package to my front door. Like I said, Amazon does it nearly every, for years, and gets it right 99% of the time. I'll never buy from a small channel like EZContacts again. Lesson learned.

Reviews (285,727)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (2253) shopping experience (167) eye doctor (167) contact lenses (216) credit card (170) prescription glasses (195) promo code (150) daryl grimes (93) prescription sunglasses (118) order status (76)
Thumbnail of user jayp603
Jay P.
1 review
2 helpful votes
July 23rd, 2020
Verified purchase

Love the glasses and support was good. Only issue was overall processing time. Took nearly a month to receive.

Thumbnail of user lauriel477
1 review
1 helpful vote
May 3rd, 2023

The only problem was that the website promised shipping within 5-7 days of order And it actually took 2 weeks. Other than that, I am very satisfied with my purchase.

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LIsa G.
1 review
0 helpful votes
March 28th, 2020
Verified purchase

Pretty seamless. I uploaded the prescription for the contacts so we'll see how the experience is once its approved or not.

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Francisco G.
2 reviews
0 helpful votes
June 30th, 2020
Verified purchase

I took a fee weeks to get my order but once I contacted costumer service , their response was immediate . Thank you

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Yusuf D.
1 review
0 helpful votes
March 11th, 2020
Verified purchase

Quick and efficient as before with making a selection and sending payment. Last time purchasing I had a small issue with a very long wait time to even see if the item was sent, hopefully this time I wont have a problem with wait time. Thank you!

Thumbnail of user monicaw488
1 review
0 helpful votes
January 5th, 2023

I will start off by saying my son's glasses turned out great and they have a nice selection! I couldn't give five stars because I paid $47 for next day shipping and nobody said that my son's prescription was too strong to get next day shipping. It led me to believe that I would be getting them the next day and I paid an extra $47 for nothing. I did however call customer service and got refunded most of my shipping cost but the customer service lady I talked to was very rude. Like I said though, the glasses turned out great. My son loves them and they do have a nice selection.

Thumbnail of user joelf18
EZ C. – EZContacts Rep

Hi Monica,

Thank you so much for reaching out and providing valuable feedback! We're happy to see that you're satisfied with our service but sorry to hear that you have not received your glasses in the time frame you were expecting; that must be super frustrating:(

Yes, frames with prescription lenses generally take 5-7 business days to process in our lab before they are shipped. Paying extra for expedited shipping unfortunately does not speed up the processing time in our lab, only the actual time in transit. We make this information available on our website, but truly apologize if anything wasn’t clear to you, and for the dissatisfactory service you received from one of our agents. We aim to provide our customers with the best service possible, so hearing that we fell short of these expectations is saddening.

We once again apologize for the inconvenience we caused and appreciate your feedback so we can improve in the future. For further assistance, please feel free to reach out to us at help@ezcontacts.com and we'll be glad to help!

Wishing you a wonderful day ahead :)

Thumbnail of user debbies781
1 review
0 helpful votes
February 4th, 2021
Verified purchase

Contacts were not in stock so it took a while for them to arrive. Customer Service was very responsive and kept me updated throughout the process.

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Mylene M.
1 review
0 helpful votes
July 26th, 2020
Verified purchase

Process is easy. Just hoping i get my contact lenses for the additional shipping payment as it was describe.

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STACEY L.
1 review
0 helpful votes
May 17th, 2020
Verified purchase

Easy to order...However, it is extremely too bad that you cannot try on the glasses like on other vendor websites. This is a definite downfall. I had to go to another glasses vendor website and try them on with a current photo from my computer. Your lucky I did not buy from them! Not very convenient.

Thumbnail of user jaiacutere8
Jaiacuter E.
1 review
0 helpful votes
June 18th, 2020
Verified purchase

Everything was fine, I just think that it took them a long time to received the glasses so they could send them to me.

Thumbnail of user ayshaa15
Aysha A.
1 review
0 helpful votes
February 22nd, 2020
Verified purchase

Super easy process, can't wait to receive my contacts :) . I have paid delivery charges, hoping to receive it on time. Thankyou.

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Marlene B.
1 review
0 helpful votes
May 16th, 2020
Verified purchase

Well though I got a packing slip. I did not get a receipt for my bill. The order number is 138-3200. Could you please email me a copy showing the amount I paid so I can send it to my insurance company. Thank you so much, Marlene and Bernardi

Thumbnail of user tonyc512
Tony C.
1 review
0 helpful votes
July 9th, 2020
Verified purchase

When my order was originally placed, the website indicated that my sunglasses were "in stock" and ready to ship if I purchased them, which I did. However a few days after my order was placed, I received a follow up email indicating that the glasses were "out of stock" and on backorder for 6 weeks. I ended up getting my glasses almost 4 weeks after my order was placed. Not sure why you would advertise "in stock" when they actually were not?

Thumbnail of user robertb3525
Robert B.
1 review
0 helpful votes
August 8th, 2020
Verified purchase

OK so far. I was a little dismayed because the site didn't indicate the glasses were out of stock but they ended up being on backorder so delivery took longer than anticipated. The product has now arrived and is as advertised, and the price was great. I would order from ExContacts again.

Thumbnail of user pattil64
Patti L.
1 review
0 helpful votes
August 7th, 2020
Verified purchase

Easy to shop. Measurements are posted. Would like to see items sorted by nose... adjustable pads or solid frame.

Thumbnail of user jimmyw123
Jimmy W.
1 review
0 helpful votes
January 23rd, 2020
Verified purchase

Unless you pay for expedited shipping the regular shipping is extremely slow to get processed and actually on its way.

Thumbnail of user jessicab1426
Jessica B.
1 review
1 helpful vote
August 1st, 2020
Verified purchase

I have used you for years with an overall great experience. A few orders back my order clearly went awry and I contacted you guys multiple times. It took a total of 4 weeks to receive my order, as the status update on the shipping never changed from the warehouse. Contacts are crucial and I now order 3 to 4 weeks in advance, just in case, but a credit or some other perk would have been nice. I have to wear glasses for two weeks! People didnt even recognize me!

Thumbnail of user hillarye10
Hillary E.
1 review
0 helpful votes
June 25th, 2020
Verified purchase

My favorite and only place to restock on contacts and purchase new frames. However, plan accordingly because the shipping takes so long you will forget you even purchased anything.

Thumbnail of user marks675
Mark S.
3 reviews
0 helpful votes
August 5th, 2020
Verified purchase

I had a lot of trouble trying to get this order through the system. It finally succeeded but I don't know why earlier attempts failed. Resulted in downgrading to 4 stars. Otherwise would have been 5 stars.

Thumbnail of user minhb8
1 review
0 helpful votes
February 6th, 2020
Verified purchase

Product took over a month to receive. I actually had to reach out to their customer service to find out the status... turns out my glasses were discontinued. I probably would still be in limbo waiting if I didn't reach out to them. I selected a new pair and received the glasses a week later. I would give them another chance as they did ultimately produce the glasses at a very reasonable price.

Service
Value
Shipping
Quality
Thumbnail of user maredionk
Maredion K.
1 review
0 helpful votes
June 19th, 2020
Verified purchase

Overall good service. Just hope that shipping and receiving my contacts could be quicker than expected, but not bad service. Thank you.

Thumbnail of user nancyf675
Nancy F.
1 review
0 helpful votes
August 11th, 2020
Verified purchase

Overall, this was a good shopping experience. My only bit of feedback is that I would have liked to receive more communication from EZ Contacts that my items were on the way. But I did receive them in a timely manner and all is well. Thank you!

Thumbnail of user melissas817
Melissa S.
1 review
0 helpful votes
April 7th, 2020
Verified purchase

I was charged for shipping when it states on their website no shipping charge on all orders in the USA. Customer service cleared it up with no problem. Still it's inconvenient that I had to reach out and let them know about so I can get credited back.

Thumbnail of user christines875
Christine S.
1 review
0 helpful votes
August 29th, 2020
Verified purchase

I placed an order on 8/8, and it was stated that shipping may take a few extra days. I contacted customer service who then told me that the Oakleys I purchased were on back order with the manufacturer. That should have been stated on the website before I even placed my order (as we are talking 3-4 weeks). The rep gave me an option of cancelling my order and then ordering something else, or waiting. At that point I had already waited so long, what's another week.

Thumbnail of user johnc3858
John C.
1 review
0 helpful votes
December 30th, 2019
Verified purchase

Like the price but not the return policy. 800 will let you return unused contacts for any reason, like if your prescription changes. Even unopened boxes. EZ should match that.

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Company Representative

Thumbnail of user joelf18
EZ C.
Typically responds within 4 days

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