• EZContacts

2021 CUSTOMER CHOICE AWARD

EZContacts

Overview

EZContacts has a rating of 3.98 stars from 285,727 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with EZContacts most frequently mention customer service, great price, and free shipping. EZContacts ranks 1st among Contact Lenses sites.

Proactively asks for customer feedback

This company responds to reviews on average within 4 days

Positive reviews (last 12 months): 61.6%
Positive
98
Neutral
8
Negative
53
162
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What reviewers want you to know

Positive highlights

  • The delivery was on time, the glasses were in good condition, and what I expected overall good shopping experience
  • CooperVision makes the process of ordering online very easy and saves buying through your eye doctor.
  • 2021 Customer Choice Winner

Critical highlights

  • I will never use or recommend this company to anyone, Lack of customer service, lake of human interaction.
  • They sent me contact lenses with defects and they never accept to refund my money.
  • It's unfortunate that my only choice left is to dispute the charge on my credit card.
How would you rate EZContacts?
Top Positive Review

“Very fast shipping and great price”

J. S.
2/1/24

I'm pretty happy with the service and prices. I don't have to go through hassles getting my prescription verified or anything like that. They verified it within a business day.The prices are reasonable and they ship your contacts free. Regardless if you only buy one box.

Top Critical Review

“Slow & not helpful service”

joe P.
1/17/24

Sunglasses never delivered. Ring Doorbell always works and shows video of drivers dropping off packages nearly everyday. I immediately emailed customer support and communicated the same. They sent a reply asking me to ask my neighbors if they have my package. What a strange, unpractical response to my email. I don't have time to knock on 20 doors introducing myself and asking them if they have my package. They stated they would have to research this case before refunding my credit card and said it would take 2 weeks. Unacceptable. They can reverse the sale, then file a claim with their carrier. It's not my problem that your vendor can't figure out how to drop off a package to my front door. Like I said, Amazon does it nearly every, for years, and gets it right 99% of the time. I'll never buy from a small channel like EZContacts again. Lesson learned.

Reviews (285,727)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (2253) shopping experience (167) eye doctor (167) contact lenses (216) credit card (170) prescription glasses (195) promo code (150) daryl grimes (93) prescription sunglasses (118) order status (76)
Thumbnail of user hollandh4
6 reviews
58 helpful votes
May 18th, 2021
Verified purchase

Don't buy from EZCONTACTS. I ordered two pair of frames, and have been charged for both, and still no glasses. I would be fine with this, except that the site said the frames would be two to three days. Customer service has been slow or unresponsive. First set said to have shipped, but no tracking info and no glasses. I still don't know when or if I'll get the second set I paid for, and they didn't bother to even expedite shipping. Just stay away.

Thumbnail of user j.s32
1 review
0 helpful votes
February 1st, 2024
Verified purchase

I'm pretty happy with the service and prices. I don't have to go through hassles getting my prescription verified or anything like that. They verified it within a business day.The prices are reasonable and they ship your contacts free. Regardless if you only buy one box.

Products used:
Biofinity extended wear contacts

Service
Value
Shipping
Quality
Thumbnail of user jayp603
Jay P.
1 review
2 helpful votes
July 23rd, 2020
Verified purchase

Love the glasses and support was good. Only issue was overall processing time. Took nearly a month to receive.

Thumbnail of user cj229
1 review
3 helpful votes
February 20th, 2020
Verified purchase

There was a bit of a wait for the availability of the frame I chose. That was communicated immediately which I appreciated. Customer support was stellar! Once they began filling the prescription, the process moved quickly. Delivery was right on time as promised and they did a flawless job! I will be ordering sunglasses next. It's a great place to go for authentic designer frames without spending a mint. Love them!

Thumbnail of user bobg428
Bob G.
1 review
17 helpful votes
August 9th, 2020
Verified purchase

I paid extra for 2 day shipping. That item said in stock. I was going on vacation for two weeks, and that Is i wanted the sun glasses. Contacted customer service they said I could cancel the order or pick another pair. I did not receive the product for 3 weeks. There was no offer to reimburse me for the 2 day upcharge. That is ridiculous when the website stated it was in stock. Not happy at all.

Thumbnail of user dino.h.carter
1 review
0 helpful votes
January 5th, 2024

The worst customer service ever!
They don't answer the phone
They DO NOT call back
They will make you wait on their online chat until you break and log off

They are haggling with me about the shipping cost refund...what a shame...haggling? Really?

It was not my first order with them but it is my last

Products used:
Contact lenses

Service
Value
Shipping
Thumbnail of user oliviam760
Olivia M. – EZContacts Rep

Hi there,

Thank you for reaching out and providing feedback. We are truly sorry to hear about your experience with us.We take all customer feedback seriously and are committed to improving our service. We would like to investigate this matter further and work towards resolving it for you. Please reach out to us at help@ezcontacts.com. So we can gather more details and address your concerns directly.

We value your business and hope to regain your trust. Thank you for bringing this to our attention.

Thumbnail of user candyp29
1 review
0 helpful votes
March 3rd, 2020
Verified purchase

My son is into name brand items so when I came across this site that offered coupons and discounts on Brands like Puma, I quickly ordered from their site. My son loves the variety of classes that they offer and every year his prescription has changed so I have ordered at least three times from this website. It is always efficient and within my budget. And the quality superb.

Thumbnail of user christinac584
1 review
8 helpful votes
October 31st, 2020
Verified purchase

After 6 weeks, I contacted customer service about the status of my order. Amazingly, contacts had been on back order and just in stock that very day! Also, check details carefully- while other companies sell 6 contacts in a box, these only contained 3. Never even thought I'd have to check that. Will not use again.

Thumbnail of user lauriel477
1 review
1 helpful vote
May 3rd, 2023

The only problem was that the website promised shipping within 5-7 days of order And it actually took 2 weeks. Other than that, I am very satisfied with my purchase.

Thumbnail of user johnb8336
3 reviews
0 helpful votes
February 3rd, 2024
Verified purchase

I've ordered contracts using EZContacts several times. Each time, I spoke to a representative who was friendly and knowledgeable. The order process was easy and the requested contacts shipped quickly.
The packaging prevented damage and the contacts arrived on-time and without any damage.
I trust that using EZContacts will result in getting the right contacts at a great price without errors. What more can you ask for? This works for me every time.
Regards, John

Thumbnail of user marys3874
1 review
3 helpful votes
December 4th, 2021
Verified purchase

I called, placed an order for contacts, gave my CC# and got off the phone, thinking my order was placed. I found out later that evening that the person taking my order, did not put in correct CC#, so my order did not go thru. Long story short, I asked for a discount for my troubel and was told i could only get 10%. EZ contacts is now giving 15% off, so I am pissed I even ordered at all!

Thumbnail of user matthewf987
1 review
0 helpful votes
March 3rd, 2023
Verified purchase

Paid extra for next day shipping, still arrived late. Contacted someone to add on to my shipment maybe 10 minutes after placing and half of that still hasn't shipped and it's been 3 months. Sent to wrong person. I mean, it's just been a terrible experience.

* EZContacts attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user maggiet114
1 review
8 helpful votes
August 3rd, 2021
Verified purchase

I bought persols to replace a pair that I had for years and lost. Unfortunately, after only a few weeks of wear, a screw has come loose that led to the sunglasses completely coming apart. The left and right lens are completely detached from each other. Nothing happened to spur this, just normal wearing. Since I had this exact repair for 3 years prior, I know that they are high quality sunglasses, so I am very disappointed that these did not hold up for the same level.

Value
Shipping
Quality
Thumbnail of user jmorgan3031
1 review
1 helpful vote
January 16th, 2024

The frames came through. I was informed of a brief shipping delay. It was nice to hear from them during this brief delay. Next thing I know, they arrived in good shape. Thank you!

Thumbnail of user kristac57
Krista C.
1 review
4 helpful votes
May 25th, 2020
Verified purchase

Great service; got my Prada eye glasses for a great price and they were exactly as expected. I already knew this frame looked good on me, so that made the process a bit easier. The blue blocking lens are nice; clean easily and fairly thin. Sent a cleaner spray with it too! Shipping takes about two weeks from your the day you place your order if you do the free shipping. Overall I'd recommend this buisness.

Thumbnail of user katrinae27
Katrina E.
1 review
0 helpful votes
May 22nd, 2020
Verified purchase

Placing my order was quick and easy. Hoping receiving it is just as good! Thank you for free shipping with responsible prices!

Thumbnail of user paulb2019
Paul B.
1 review
2 helpful votes
April 27th, 2020
Verified purchase

I've ordered from other online contact sites in the past, lured in by low prices and free shipping, only to find that when reordering that the prices have gone up and exorbitant handling charges added. I like the straight forward prices with no hidden fees. Will definitely be a returning customer.

Thumbnail of user franciscog47
Francisco G.
2 reviews
0 helpful votes
June 30th, 2020
Verified purchase

I took a fee weeks to get my order but once I contacted costumer service , their response was immediate . Thank you

Thumbnail of user heatherm2538
1 review
0 helpful votes
February 8th, 2024

If I could give it a negative I would they sold me a pair of used sunglasses. I shipped them back and they would not replace or refund. So I turned them in to my credit card company and they are taking care of it. This place is a scam they sell you used scratch and dent glasses.

Tip for consumers:
They are a scam they sell you damaged sunglasses and state they are brand new and their quality team inspects them.

Service
Value
Shipping
Returns
Quality
Thumbnail of user oliviam760
Olivia M. – EZContacts Rep

Hi Heather,

Thank you for your review.

While we understand your frustration about the scratches and marks on your sunglasses, we would like to clarify a few points.

Our quality control process includes a thorough inspection of all products before shipment, so it is highly unlikely that that you received a pair of sunglasses with so many scratches and marks. Furthermore, we sell brand-new, unused frames, and used items have no place in our inventory. As per our return policy, defects must be reported within 24 hours of receiving the item, which was not done so, as you only reached out to us four weeks after receiving the item.

Therefore, our policy of not accepting returns for used items means that we are not able to offer a refund or replacement for you. We sincerely apologize for any inconvenience this may cause.

To ensure your future satisfaction, we recommend thoroughly inspecting your order upon arrival and promptly reporting any issues within the designated timeframe. For further assistance or clarification, please feel free to reach out to us directly at help@ezcontacts.com.

Thumbnail of user carlosv376
1 review
15 helpful votes
November 10th, 2021

Ordered sunglasses from EZContacts, do not waste your money or time, horrible experience, ordered Sept 19 and got my glasses on October 8th, they close 10 days for "holiday" without letting the customer know, no one ever answers the phone and when you try to send an email there is always a pop up window that says, system error try again, now i know why their prices are cheaper, please buy regular price anywhere but DO NOT buy anything from this piece of crap website!

Thumbnail of user mega20
Meg A.
1 review
0 helpful votes
June 6th, 2020
Verified purchase

I have ordered contacts for my daughter many times before. Always a good experience and the prices are great. I highly recommend

Thumbnail of user hunterq1
Hunter Q.
3 reviews
0 helpful votes
July 20th, 2020
Verified purchase

Awesome price; fast delivery! I was very pleased! Glasses came in a branded case and looked shiny and new!

Thumbnail of user elizabethr545
Elizabeth R.
1 review
0 helpful votes
January 27th, 2020
Verified purchase

The glasses were in perfect condition. I have ordered a couple glasses from here. They usually bring a case and a spray to clean the glasses but this time they didn't.That was unexpected and a bit disappointing because you look foward to that detailed surprise. The reason why I order with EZContacts. The glasses were still in perfect condition and look great. Shipping was a good time. (About 2 weeks).

Thumbnail of user hadisg1
Hadis G.
1 review
0 helpful votes
August 21st, 2020
Verified purchase

Your website said 5 day shipping, this was a gift and it took longer than 5 days so I didn't have the item in time

Thumbnail of user marka3265
1 review
0 helpful votes
February 10th, 2024

Questions regarding the order and shipping were answered very quickly via chat & email. The order arrived promptly - Ordered on a Thursday, received on the following Tuesday. I've no complaints and your prices are the best I found. The only issue I had, which was resolved, is that I didn't receive the initial confirmation email after the online purchase was completed. Thanks again.

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From the business

Company Representative

Thumbnail of user joelf18
EZ C.
Typically responds within 4 days

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