Eyeglasses.com

I tried to use your site on my android which was difficult. I also don't like applying my Aetna insurance to the purchase, having to pay up front. No good.

Order management and and customer communications needs to be improved upon. Product price is excellent. Product quality is excellent. 3 out of 2 isn't bad. But customers will go somewhere else if they can match quality and price with better customer service.

The process of selecting the correct lenses was a bit confusing since there were additional options that needed to be processed before the order for the lenses was complete. Also, at first it looked like the cost of the lenses was for the upgrades it suggested as opposed to the base price for the lenses themselves. It would be nice to have something indicating what the base price of the economy lenses is right off the bat.

I had to resort to my desktop computer because your mobile site leaves something to be desired; otherwise I am satisfied with the ordering process.

Just want to make sure the lens will have a flattened base cure or I will have to return for a refund.

Site is great, but prescription options are limited in the dropdowns (not enough range in Cylinder nor half sizes in PD)

This is the first time using yet in my work Insurance Spectra is supposed to be in your coverage area couldn't find that anywhere on your website so hope this is a good experience

Feel "nickel and dimed" by all the add-ons. Do love my last pair I got from you, but seems like the prices are about equal to a local vendor.

Website was not easy to navigate. It would get stuck and not let me go onto to delivery. I had to sign off and then sign back in. However, I did call today and the man I spoke to was helpful with helping me decide on which lenses to get my children.

It's very easy, but mine is very first experience and let see in few days I make a right decision or...........

When I tried to make a purchase using Credit Card, button "Complete Purchase" did not appear on a screen. I had to come back to the payment selection screen and use PayPal.

Your checkout processes does not work when your logged in and trying to pay. I had to sign out and re type all my billing and shipping info.

I don't like how there isn't a virtual try on, nor photos of the frames on models. It is very hard to visualize the frames otherwise! I went to a local optometrist and discovered these frames and then came on here to purchase in a narrow size. Otherwise I would not have known how good they looked!

I've always had problems with other on-line eyeglass shops regarding returns due to fit (because I actual can't try on/test for fit). Let's see how it goes.

Lens information overwhelming and not explained adequately. No information about how to send in frames or general processing time. Had to call customer service 3 times to complete my order (first person I spoke to was curt and not at all friendly). You need lots of improvement!

Update: Received the glasses. They're OK, not great fir reading though. A bit disappointing in that regard. OK fir driving, etc.Pretty spends fir not getting good readers out of the deal. Don't want the hassle of acre-do so will probably go local next time.

Your customer service and response time were excellent and I received my glasses quickly. That was all good.

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Takes awhile to get used to your 'rolling' menu and how to make selections. New to me. Overall, the rest of your website is OUTSTANDING. It would be close to perfect if you had some 'generic' face types so I could 'try on' the glasses. As it is I'm taking a bit of a chance by ordering sight unseen. I desperately need glasses so... fingers crossed!!! Thanks!

Never asked me for my billing address. You assumed it is the same as my delivery address. It is not the same.

Website hard to use on I Phone. Also, it would be much faster if the frames where in alphabetical order within the brand. Also, put the sunglasses at the end of the regular frames.

order process could use improvement so things don't have to be re-entered if changing order
no way to select tint
order details don't include all of the details

After 11 days of no shipping info I had to file a complaint with PayPal to get my order completed. After I filed the complaint my order was processed and I received them in 3 days which I expected from the beginning.

Fair price. I was disappointed that I paid for over night delivery and they didn't ship until 3 days later. They are over nighted whenever they finally ship, not from the date ordered.

Phone calls (where a message was left) and emails to ask questions were not returned. The "chat with us" option did not work.

I appreciated the options available, and the option for trifocals. I wish there was a visual try on option, and the ability to edit the order in the cart.