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Eyeglasses.com

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Michael B.
1 review
0 helpful votes
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Cannot say enough great things about eyeglasses.com. They have the best selection of quality frames on the planet, their customer service is fast and efficient and their prices are the best I've found.

Date of experience: July 1, 2015
Richard W.
1 review
0 helpful votes
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Service was excellent
July 26, 2020

Service was excellent. As per my previous comment, I would have liked some kind of notification when my frames were received and when my glasses were to arrive so that I could take appropriate action as necessary. Otherwise, excellent.

Date of experience: July 26, 2020
Jim K.
1 review
0 helpful votes
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I found everything I needed to make a knowledgeable selection of frames and lenses. Glasses arrived when scheduled. I have been wearing the glasses for about a week now and I am very pleased with them!

Date of experience: April 26, 2016
Bobby M.
4 reviews
0 helpful votes
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The quality of the frames was better than I had anticipated and the fit was perfect. I was a little nervous about getting frames without trying them first but now considering the cost advantage, the ease of ordering and final product quality, this will be my preferred method of purchase in the future.

Date of experience: September 5, 2019
Linda K.
1 review
0 helpful votes
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I checked several vendors before I found eyeglasses.com with their amazing prices. I damaged my frames through sheer carelessness and needed to replace only the frames, and eyeglasses.com had the same frames for much less than I originally paid at the optometrist's office. Thanks!

Date of experience: June 5, 2020
William C.
11 reviews
0 helpful votes
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At initial checkout
January 18, 2019

At initial checkout - quick and easy. Wish it showed some visualization of the different lens options when selecting sunglasses. Selecting the color would have been much easier.

Post Checkout - Extremely slow with the order. It was almost two weeks after the order that they emailed that there was an issue with the prescription and gave me options. It was an additional two weeks after that when I actually got the glasses in. In fact I got the email wanting me to leave a review *before* the glasses even shipped. I will grant you the Christmas/new years holiday in there slowed down the process, but it was still 4 weeks from checkout to delivery. From an e-commerce site that is glacially slow and way too long in today's environment. Yes I got what I ordered, but it took forever to get here, and there was zero communication on the delay or to set expectations.

Date of experience: January 18, 2019
Brad D.
6 reviews
0 helpful votes
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My lenses where replace in one of my older existing frames perfectly. I just put them on and could see great. No hassles. Everyone locally I went too would not replace the lenses to an older frame. Trying to sell me new frames where my old frames look fine to me, in good shape. Wanted to save the cost of new frames.

Date of experience: October 27, 2016
Luciano R.
1 review
0 helpful votes
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Had to wait additional time to receive my glasses as the inventory in the website was not updated. Sales contacted me to let me know after the fact that the color I chose was not readily available and if I wanted to stick to it I would have to wait for restock.
Other than that the whole experience was fine.

Date of experience: April 4, 2020
Hether B.
1 review
0 helpful votes
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The frames I ordered and received were good quality and I am happy with them although the shipping time I paid for was over night and once it was finally shipped it moved overnight to my address but the order sat in processing waiting to be filled for nearly 10 days. I would hate to know I needed lenses to complete my order. The reason for ordering a set of frames with no lenses was because my original frame broke a nose piece off and I needed the glasses FAST! In my opinion 10 days processing to pack a pair of frames into a box is not necessary. Many people need their glasses to function on a daily basis you would think there could be more speed to getting a premade product packages and sent out. I am sure I will need to do something of this nature again as I have a son who wears glasses and also plays sports. I may order here again because I got my frames but I will be looking into a faster method before I can say for sure that Eyeglasses.com will be my GO TO for glasses!

Date of experience: May 22, 2017
Jackson A.
1 review
0 helpful votes
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As I stated before, I am not pleased with the lens'
February 24, 2015

As I stated before, I am not pleased with the lens'. My prescription is strong but all my lens' have been process to not be so thick. These are not and do not look professional because when you look from the side it is so magnified I look like I have bug eyes. I will not purchase glasses from here in the future. I am very pleased with my frames.

Date of experience: February 24, 2015
Robert L.
13 reviews
0 helpful votes
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The ordering process went smoothly
December 9, 2017

The ordering process went smoothly.
Hi, this is the third frame that I have bought, all the Art-Craft, 100A (I really like this style), the first two were with the "Cable Temples" which were uncomfortable for me, this order I requested the "Gold/Skull Temples".
Do they come in a little longer length? They'er a little short. Order # Y- 7961.
Thank you.

Date of experience: December 9, 2017
Graham W.
1 review
0 helpful votes
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Good experience
June 13, 2019

Good experience. These are slightly special lenses and I would not doubt they took longer to prepare. That said they arrived and were a good fit, obviously well made and I think very good value to the point I am considering ordering sunglasses very very soon.

Date of experience: June 13, 2019
Bruce T.
12 reviews
0 helpful votes
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Placing the order online was easy
October 14, 2016

Placing the order online was easy. I was disappointed when I received an email the next day that the frames
Were on back-order (did not know that when order was placed). Received them 3+ weeks later.
In the meantime, I went to Costco and ordered glasses to tide me over. The obvious disadvantage to ordering glasses online is the inability to try them on for fit. The frames from eyeglasses.com fit pretty well, although the temples are a bit on the long side, but I can live with them. I am satisfied with my new glasses.

Date of experience: October 14, 2016
Jack T.
1 review
0 helpful votes
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I was very happy to have found a specific frame I owned a few years back and couldn't locate anywhere else. The price was about $100 cheaper than another store I was going to purchase from. The customer service was nonexistent. Literally! Was hardly able to get any information from anyone if I could get anyone in the first place. I'd never recommend using eyeglasses.com. The only reason I did was for the frame.

Date of experience: October 12, 2020
Todd G.
2 reviews
0 helpful votes
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Generally satisfactory although your website sometimes "froze" and I had to clear my search and start over.
I was pleased with the fit and quality of the frame. Unfortunately the prescription lenses were useless for me and I returned the glasses.

Date of experience: August 25, 2018
Barbara E.
1 review
0 helpful votes
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Good selection of frames
November 10, 2017

Good selection of frames. Website is very user friendly. I'm pleased with the quality of my frames.
Good customer service. I was able to talk to someone each time I called with questions. They were very helpful and quick to respond.

Date of experience: November 10, 2017
Jiada Z.
1 review
0 helpful votes
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It's great to purchase multiple glasses to choose a fitted one, because even though you can see the dimension of glasses, you have to wear them to decide whether it is comfortable. I am glad I find a nice glasses among the 4 glasses. Refund is quick, too.

Date of experience: July 26, 2018
Marybeth G.
1 review
0 helpful votes
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I ordered 5 pair of glasses to try on before having a pair filled with lenses. It took almost 3 weeks to get them and I only got 4'pair not 5. I did find a pair that I liked and the person who I spoke with to fill that prescription was helpful

Date of experience: February 27, 2018
L C.
3 reviews
0 helpful votes
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I thank you that as older adult I can find frames that are small 45-16 -130. I do not like a frame that looks like a childs frame, but it needs to be rather small, I am petite. Thank you very! Much. I wish there were more of a selection that fits progressives, though.

Date of experience: January 16, 2020
Edwin O.
3 reviews
0 helpful votes
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Excellent service
December 16, 2014

Excellent service. When I spoke with customer service about getting prescription lenses at a later date they were very helpful and even said I could take them to someone locally, but they would be happy to help me when I got my new prescription. The frames arrived quickly and are excactly what I thought the would be.

Date of experience: December 16, 2014

Overview

Eyeglasses.com has a rating of 4.2 stars from 2,954 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Eyeglasses.com most frequently mention and quick delivery. Eyeglasses.com ranks 4th among Eyeglasses sites.

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