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Eyecandys has a rating of 3.43 stars from 177 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Eyecandys most frequently mention contact lenses, customer service, and free shipping. Eyecandys ranks 16th among Contact Lenses sites.
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The good reviews on their site convinced me to get their Toric coloured lenses. When I wore it, my vision is blur. Nothing close to normal Toric lenses that I'm wearing. Furthermore, my right eye got infected and was sore for a few days. I tried to write a bad review on their site but it was never approved (this is why they only get good reviews). So I wasted almost $100 in my own currency for the $#*!ty lenses.
The order didn't arrive - they claimed that they got the package back (but I never even received a sending reference) and want me to pay more money for th3 lenses plus again the Post fee. Plus they don't answer my Emails. $#*!ing SCAM!
I've ordered from this website many times over the years, usually for yearly lens. There were times where shipping took a lot longer than what was originally listed, and Jessica (customer service) wasn't that helpful. I've had a rare time where my lens showed up earlier than expected, so I think it just all depends on which warehouse your specific lens are coming from (Hong Kong, Korea, or the US). Most recently, I deviated from the typical GEO Medical brand that I get and decided to give another brand a try. Unfortunately, one of the lens came scratched/ripped, and I didn't know until it was in my eye and causing pain. I reached out to customer service, and Jessica told me she would send a replacement for that one lens. The replacement arrived a few days later, and this time, it was kind of loose in the eye. I've never had this issue before, and I didn't want to go through the trouble of asking for a replacement for the replacement, so I let it go and couldn't wear the contacts. I'm now ordering my usual GEO brand again, but in a new color this time, so fingers crossed that it works out fine. My only complaint this time is that they used to charge a few bucks for shipping that took 2-3 weeks, and now they only allowed me one shipping option by DHL Express for $25-34, which still took 2+ weeks. I've never been charged this much for shipping before in the past, so I'm not sure what's going on there. All in all, I'd say give them a try if you do your own research and rely on reviews. Try new brands or lens with little to no reviews at your own risk.
Eyecandy's sells some solid, quality contact lenses, though it took quite the runaround to get them. The original ones I ordered were out of stock, so I agreed to switch to another product they recommended which again turned out to be out of stock. Their reason they gave was that their "stock fluctuates everyday." It took a few emails of back and forth to find other contacts I wanted but they didn't charge me the price differential as a courtesy so that was nice.
I like how they have free trackable shipping but the truth is that it did take a while (3 weeks) for the order to reach Canada. Product quality is okay.
It was my first time ordering circle lenses. I've used Freshlooks before so that's the only basis I have for comparison. While the shipping was prompt, the product was mediocre. The lenses didn't change my eye color much and felt drying. I'll stick to my Freshlooks for now.
I would have to say I had a very average experience here. Their customer service was very prompt and helpful in replying to my emails. However, my order took a week to ship out which was longer than I expected. The lenses themselves were fine
Tip for consumers:
Their lenses are best
I spent hours picking out a pair of color contacts and after a couple days of processing, I found out they need a copy of my perscription from my eye doctor?! Well I can't afford that and when I ordered a couple years ago there wasn't this rule. Now I am forced to cancel my order and Im stuck without contacts
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