• Eyecandys

Eyecandys

Overview

Eyecandys has a rating of 3.43 stars from 177 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Eyecandys most frequently mention contact lenses, customer service, and free shipping. Eyecandys ranks 16th among Contact Lenses sites.

  • Service
    46
  • Value
    46
  • Shipping
    32
  • Returns
    29
  • Quality
    35

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
5
24
See all photos

What reviewers want you to know

Positive highlights

  • I'd recommend Eye Candy to anyone looking for coloured contact lenses.

Critical highlights

  • I never received them... they won't refund my money... terrible customer service!
How would you rate Eyecandys?
Top Positive Review

“Wasted almost 100 bucks on their horrible Toric lenses”

Kelly T.
7/17/22

The good reviews on their site convinced me to get their Toric coloured lenses. When I wore it, my vision is blur. Nothing close to normal Toric lenses that I'm wearing. Furthermore, my right eye got infected and was sore for a few days. I tried to write a bad review on their site but it was never approved (this is why they only get good reviews). So I wasted almost $100 in my own currency for the $#*!ty lenses.

Top Critical Review

“SCAM ORDER DIDNT ARRIVE NO REFUND”

Claudia C.
11/15/23

The order didn't arrive - they claimed that they got the package back (but I never even received a sending reference) and want me to pay more money for th3 lenses plus again the Post fee. Plus they don't answer my Emails. $#*!ing SCAM!

Reviews (177)

Rating

Timeframe

Other

Reviews that mention popular keywords

contact lenses (24) customer service (39)
Thumbnail of user claudiac726
1 review
1 helpful vote
November 15th, 2023

The order didn't arrive - they claimed that they got the package back (but I never even received a sending reference) and want me to pay more money for th3 lenses plus again the Post fee. Plus they don't answer my Emails. $#*!ing SCAM!

Thumbnail of user lizd207
1 review
4 helpful votes
August 16th, 2022
Verified purchase

DO NOT trust them with your money. I purchased $80 worth of lenses that were listed for sale, when they were not. I was SCAMMED. Last month, Jessica told me they'd refunded the money and I still have not received it. I have emailed them three times with no response, just like another reviewer on here. Other reviews make this place seem friendly and trustworthy, but if there is a problem with your sale that requires a refund, Eyecandys will not help you.

Tip for consumers:
Don't expect a refund, even if they offer one. Take store credit instead.

Products used:
None; they never sent me anything.

Service
Value
Thumbnail of user mariai960
1 review
0 helpful votes
October 9th, 2023

I ordered 60€ worth of lenses and payed for express delivery. It has been 10 days and they have not even been sent yet. I emailed them multiple times throughout the day, with absolutely no answer. I want a refund, but as this is legitimate theft and scam I don't think I will receive my money back. Will report

Thumbnail of user norap107
1 review
2 helpful votes
September 5th, 2023

I ordered several contacts. I'm a repeat customer. No response until I reached out saying I'm filing a claim. Instead of sending remaining order. They are saying full refund, but nothing. Now it's not showing on the venue I ordered on I'm filing a claim with PayPal & my bank. Be careful sending money for a product that won't deliver.

Tip for consumers:
Never received refund, never received product at this date and time.

Service
Value
Shipping
Returns
Quality
Thumbnail of user lulumenendez1973
1 review
0 helpful votes
October 20th, 2023

Poor customer service. I sent multiple emails, no answers. Took more than 1 month for me to receive the order.

Thumbnail of user juliea1074
1 review
3 helpful votes
November 18th, 2022
Verified purchase

I ordered around $90 worth of contacts and all of them were super dry and uncomfortable (even the clear contact ones I got)… I would have been fine with that but the owner will deliberately HIDE any negative reviews that isn't five stars. It's DISHONEST AF and had I known that I would have never brought from this place in the beginning. THE OWNER WILL STOP RESPONDING IF YOU WRITE ANYTHING OTHER THAN A COMPLIMENT. WORST CUSTOMER SERVICE EVER.

Service
Value
Shipping
Returns
Quality
Thumbnail of user sarahs3728
1 review
2 helpful votes
February 10th, 2023

I ordered three pairs of contacts, two were great but one was very dry and uncomfortable. I posted an honest review for each. Now, I see that my negative review is gone (haven't checked if my positive reviews are gone) and also my account has been DELETED. I can't log in or reset my password, the account no longer exists. This company is so shady.

Service
Value
Shipping
Returns
Quality
Thumbnail of user al383
1 review
2 helpful votes
September 17th, 2021

Do not use this website! The customer service is absolutely awful. I did not receive half of my order and it has been over 3 months. They refuse to give me a refund or store credit as they are "not responsible for any misdelivery". They also said if they receive the package back they will refund me minus the shipping cost. How is my pacakge getting lost for months my issue as a customer? How about you treat your customer right and provide basic compensation that any other company would.

Thumbnail of user isabeld68
2 reviews
1 helpful vote
December 31st, 2021

I bought some contacts. I was debating, and I finally decided I would try them. I asked about return policy. She said it's 30 days. No thats not true. Also if you are ordering, you have to make sure you order two. Apparently they do not sell you the pair as one. Very unhappy!

Tip for consumers:
That they were refundable, like it says on their website. Also explain on the website, that you will need two to get the pair. If not you will be with just one contact.

Products used:
Contacts

Service
Value
Returns
Quality
Thumbnail of user paulinef63
1 review
2 helpful votes
March 24th, 2021
Verified purchase

Received the toric lens and never encountered in life that the lenses very bad quality. My eyes hurt badly and the vision is blur. This is obviously the prescriptions are wrongly given. The seller doesn't want to hold responsibility on this. Once I placed order, I'm not able to login to their website at all (even tried resetting password and email doesn't exist?!). Please be aware not to buy here! You won't know where they source their contact lenses. I couldn't even wear and USD54 just burn like that. Regret buying from this website.

Service
Value
Shipping
Quality
Thumbnail of user mega21
1 review
5 helpful votes
June 10th, 2020

I placed my order on March 24th and still haven't received my lenses as of June 10th. I have had some contact with their customer service and their initial response was that once the package is shipped it is out of their hands if it actually arrives to me. The package appeared lost and they said they'd send a replacement, but they've stopped replying to me. I'm disappointed. I was very patient because I expected some delays due to COVID19, but now that they've stopped replying I worry it is all a scam.

Thumbnail of user sophiac54
1 review
17 helpful votes
October 9th, 2019

First time buyer from them to replace my expired Geo Tri Color contacts. Shipping time was reasonable. HOWEVER, after opening the shipping package, I realized the colors of the replacement I bought from eye candy (see attached picture)
1. Colors are much fainter.
2. Slight pattern difference ( less detailed)
Not sure why they got really high rating. But these r fake. Even with the authentication sticker, which is easy to purchase / make.
When email their team, they did reply, but kept redirecting my inquiries and saying they r real. Even after I sent them picture of proof. Had to do a charge back on them. DONT BUY FROM THEM. Try another company and u will c the color difference.
Source: have been Geo Tri Color customer for past 4-5years.

Thumbnail of user paulm1811
1 review
12 helpful votes
June 7th, 2020

If you need a rat hole to throw your money in this is it. 40 days out and still no product received. No response on getting a refund.

Thumbnail of user veronical217
1 review
0 helpful votes
August 25th, 2021
Verified purchase

I ordered 2 pairs for $96USD which was the promo. One pair would've been $76. One of them was good, I could see, fit well, kinda drying but bearable. The other pair was MESSED UP. I'm pretty sure they gave me the wrong prescription even though I ordered the same as the first pair. I tried flipping them (left to right), but it didn't work. I contacted them and they gave me a store credit after a week of back and forth messaging (I'm from Canada and they're from China so flipped time zones). But they gave me a COUPON CODE of $48 (NOT STORE CREDIT), half of the $96 which made sense. But the thing is, I can only use that coupon by itself. So I'd have a $48 coupon for a $76 item. Which as you can tell, doesn't cover it. They really thought I was stupid enough to think $48=$76. They then said they'd send a replacement pair but after mentioned they're unable to. After a long time I MEAN LONG, I emailed them July 22 and now it's August 25… they did not accommodate my needs. I was skeptical about ordering but now I understand why. DON'T BUY FROM THIS CRAPPY STORE! They also have fake people who respond to emails. Just buy from pinkyparadise or olens, a bit more expensive but at least you know it's legit instead of spending twice the amount for a broken pair (I chose to buy the cheaper ones which backfired cause now I'm paying more than twice the amount I would have at pinky paradise) I put the prices for two pairs of contact lenses below, one from eyecandy and the other from pinkyparadise. UNBELIEVABLE!

Tip for consumers:
DO NOT USE IT!!

Service
Value
Shipping
Returns
Quality
Thumbnail of user jiyunk
1 review
2 helpful votes
September 5th, 2020

I ordered several lens from this company in April, 2020 and it arrived in Germany middle of June, 2020 and the delivery company just sent my product back to this company without my agreement.

I told them whole situation and how unpleasant about this situation.
They told me they will investgate this situation and they promised me refund.

However, after that they never replied to my mail and they still didn't give my money back.

I feel so bad about this and I feel like they don't respect right of customer in different country.

Thumbnail of user jessicac797
1 review
11 helpful votes
June 6th, 2020

I bought March 27 2020 and have not received anything but frustration from this conpany. Save your cash yourself time energy and frustration buy else where. They will try to keep your cash and I never received paid products

Thumbnail of user sandyc345
1 review
3 helpful votes
November 27th, 2020

I placed my order a year ago and it never arrived. I was emailing customer service to resolve this issue but then all contact stopped. A shame bc I really loved their lenses.

Thumbnail of user jennifert88
1 review
4 helpful votes
March 3rd, 2016

I put an order in early January and it is now March 3rd and I have not received my order yet. I was unable to reach them via email (no phone number was listed so I messaged them on Facebook messenger and they got back to me same day saying the package must've been lost and that they will send me a new one within 3 business days. I've had asked for a refund but that comment has been ignored. I would never buy from here again. Fraud website.

Thumbnail of user mayh41
1 review
2 helpful votes
December 27th, 2018

Received a pair of damaged contact lens
Not willing to refund me unless I pay for the return shipping cost? Which is half of the price of this lens! Ridiculous!

Thumbnail of user bashab
1 review
2 helpful votes
August 5th, 2017

I ordered 2 sets of lenses... I never received them... they won't refund my money... terrible customer service!

Thumbnail of user thomasm1093
1 review
14 helpful votes
November 22nd, 2019

I ordered colored contacts from this site and paid for the expedited shipping. When the contacts didn't arrive I reached out to see where they were. They provided the tracking number but offered no further support. After reaching out to DHL and finally getting DHL to admit that they lost the shipment they are still dragging their feet about either reshipping or issuing a refund. This is especially concerning because we paid extra for the expedited shipping and it was important that they arrive in a timely manner. The least they could do is refund the cost of the extra shipping while they figure out the refund.

Thumbnail of user cecilea6
1 review
2 helpful votes
July 2nd, 2018

I ordered a pair a legging 3 months ago that has been lost in the process and they told me that they were going to send me a new one and still nothing. I asked for a refund and I have still no news. The worst experience ever, DO NOT ORDER on this website!

Thumbnail of user amyc540
1 review
20 helpful votes
April 3rd, 2019

I'm a reasonable lady but their customer service department is the definition of awful. They close their eyes and ears to what you want as a customer and almost bully you because they want your money. They don't honor anything on their site like 8 hours to change an order or 36 hours for a reply; they will ignore your emails to the point where you want to tear your hair out. They have a ridiculous policy of 15% penalty fee for cancelling an order... I just wanted to cancel to revise the type of contacts and sign up for an account for rewards, within 1 hour of placing my order, but they WOULD NOT listen or respond to any of my emails. Trash company with an embarrassing lack of self awareness. I regret placing such a huge order with them. Their "good prices" or "sales" are a farce too. You can find the lenses cheaper with faster shipping and better reliability from KLENSPOP which I only wish I'd known about before doing business with this sham of a company. Stay awaaaay. Currently dealing with my payment method about the situation.

Thumbnail of user sharu3
1 review
13 helpful votes
February 25th, 2017

Ordered 2 pairs mid Nov 2016. I know it takes a couple weeks as I've ordered many times from this site in the past. Never had any issue before until now. Have not received anything yet, sent them emails with no response. They are quick to take your money but leave you high and dry when you don't get your products. Will never order from here ever again. Scammers!

Thumbnail of user katem642
1 review
2 helpful votes
December 25th, 2020

I ordered an item over a week ago. I had to call my credit card company because they refuse to send the item or refund me my money. This website is a scam. Buyer beware

Service
Value
Shipping
Returns
Quality

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From the business

Enlarge Your Eyes with our Huge Selection of Circle Lenses & Colored Contact Lenses. Shop Low Prices, FREE SHIPPING. Backed by 100% Authenticity Guarantee.

Company Representative

Thumbnail of user chloec7
J W.
Customer Support
Typically does not respond to reviews

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