Extra-partssReviews 20

This ebay seller is a fraud, don't buy from them. I bought a key fob from them. After it arrives I called a locksmith to have it programmed. The locksmith told me that the chip in the fob was already programmed to another car. He had to clone the chip and replace it which costed 20$ extra (more than the price of the fob). They basically sold me a used fob even though they advertised it as a new product. The locksmith finally programmed it but the open trunk button doesn't work. The casing is cheap and doesn't close fully either. I have asked them for a partial refund and they refused. They I should send back the fob for a full refund. I paid a 120$ for the key programmation so I am not sending it back. Don't ever buy from this ebay seller.

I ordered an item, they accepted my payment but I never received my package.
Now trying to get refund. I doubt I'll get my refund either

I ordered key fobs for my vehicle from this company on Ebay and the ordered never arrived to my home. However according to the courier's transcript, the item arrived on December 15th. Therefore I shared with this company that I never received nor signed for the ordered item. Consequently, I was advised to contact the courier and file a claim.

My thoughts are if I'm responsible for sending a package and the recipient didn't receive the package, at that point I would investigate as to why the package wasn't received. Nevertheless this company refuses to investigate the legitimacy of the courier's transcript or send a replacement item. Yet continues to insist that I file a claim with the courier and refuses to contact the courier themselves

Sincerely,
Unstaisfied Customer

EBay ad indicated savings on shipping for multiple items. I contacted the seller via "request invoice" and waited. Requested invoice a second time. Waited. No responses. Then I get an unpaid items claim opened against me. So then I just pay with full shipping on both of two items. Then the seller cancels the order saying they won't ship to Canada (while the ad says they do) and refunds my money. What a waist of time. Why even open the case if you aren't going to ship to me? Why not reply in the first place to the first two communications?

I ordered two remotes and blank keys for my 2005 Chevy Trailblazer. Remotes are identical to original and easy programming info included. This vehicle takes plain old non-"chipped" keys, so I paid a couple bucks to have them cut locally.
BUT I also have a 2001 Mustang fixer-upper that has a "chipped" key. If you have only 1 key and want another "burned", you are going to have about a $75 additional cost to have it done.
$#*! at your car company, not a supplier that is selling you remotes and keys for a fraction of the cost of what a dealer would charge.

We purchased a replacement uncut key for our Ford Escape. The description of the product was that it could be cut to duplicate an existing key. It looked just like the key we already had from the dealership so we purchased it. When we took it to the Ford dealership to have it cut they warned us that programming it could deprogram the vehicle and require added expenditures but we opted to take the chance. Fortunately, we didn't even have to wonder if it would deprogram the vehicle because when the key was put in the machine to be cut by the laser cutting device (a requirement for those types of keys)... the key melted in the machine!

Don't buy anything from this company. When I called to request a refund I got a message machine telling me the voicemail box was at capacity and I'd need to call back later.

I ordered a pair of key FOBs for my 2010 Corolla from extra-parts and have had ZERO luck with those. After striking out with trying to program these based upon youtube tutorials, I finally took them to a locksmith and he likewise was unable to successfully program for the door locks, car finder (horn), etc. They sent me a replacement set of transponder modules, which goes into the plastic head of the key, but those exhibited the same incompatibility issue and not recognized by the car's security system once the car was in the receptive programming mode (which you enter into by a sequence of steps by inserting the key into the ignition, open and closing of the door, etc. I finally ordered an OEM key of the same model number (GQ4-29T) from a different ebay seller and it worked just fine! I returned extra-parts keys back to them, but still had to fight to get the $34 back through my credit card company. They never even remotely considered compensating me for the $50 locksmith fee.

I am not sure why so much negativity towards this seller. My experience could not have been better. I ordered 2 key fobs that came with blank keys to boot. The cost was inexpensive enough it was more like a gamble than a purchase. They literally could have showed up here and not worked and I would have blamed myself because they were so inexpensive. But low and behold when the items showed up, on time and well packaged, they looked great and functioned as they were supposed to. Granted they are not factory jobs and the buttons have a different feel, but if you want new from GM go ahead and pay their idiot prices. Don't hesitate, I am sure extra-partss will ensure your are satisfied.

I ORDERED 2 FOB KEYS FOR MY 99 GRAND CHEROKEE IN MAY 2014. I WAS REPLACING MY MOTOR, SO NO HURRAY FOR THE KEYS TO ARRIVE, FINALLY ON Oct. 1ST, all ready to go, I called my son-in-law (licensed locksmith) to come over and cut and program the keys to my new ignition switch. When cutting the 1st. One, it split, he then he threw the 2nd. One in the trash (me, not knowing that) I asked him what happened, he referred to them as " Chinese garbage" I notified extra-parts, and they said that they were a quality product that i had received, " %$&&86(& " If I wasn't satisfied with them to return them. What the HELL do I DO NOW! Very, very dissatisfied BAD $18.00 INVESTED WITH NOTHING TO SHOW FOR IT!

I bought two items (key fobs)in good faith from ebay seller was extra-partss. The parts were listed for application for my car. The key fobs did not work. I contacted them way before the return policy came into effect. Once I contacted them I believed they would fulfill our seller- buyer relationship. They did not expressed to me that the clock did not stop clicking regarding your return policy. I believed that once I contacted them regarding this matter that they would honor there part of the transaction I had no idea that they would set a time limit and just let the clock run until they could could respond to me with a Please reference return policy details on eBay page. Any reputable above board company would have advised me that during our correspondence that even though we were in contact to resolve this matter I that I only would have limited time. I mean they knew way before that I needed to return the items yet they keep asking me to supply them info on a part number that they should have had already being an auto part retailer.It was not my job to look up part numbers from the dealer. If they sell them they should already know this information if they are selling key fobs I mean how do they get any orders wright. Anyway buy the time I did their job and sent them the numbers they told me it was now beyond the return policy? Remember extra-partss on ebay be very careful

My condolences' to your past and future customers