• eWigs

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Overview

eWigs has a rating of 2.02 stars from 55 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about eWigs most frequently mention customer service, and real hair problems. eWigs ranks 268th among Wigs sites.

  • Service
    6
  • Value
    6
  • Shipping
    5
  • Returns
    6
  • Quality
    6
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
1
6
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • My first contact with the Customer service representative was pretty quick, but strange.
  • This company is based in The People's Republic of China, and they do not do business as we do in the United States.
How would you rate eWigs?
Top Positive Review

“Beautiful!”

Rosie C.
8/25/20

I was overjoyed when I received my wig! It had taken like 3 weeks to get here. However the wait was worth it. After I ordered my wig I started checking out the reviews, I should have done it before, right? Anyway I saw so many bad reviews, I was sure it was going to be a horrible, wig if it ever came. Some said they got scammed and they received nothing. So when I got it and it was exactly what I wanted and more! I was so happy! Maybe they changed their products for better quality but now you can be sure to get what you expect. Might take a little long but it's good

Top Critical Review

“Scammer”

Huyen H.
2/16/22

I ordered the wig but the quality was too bad so I returned it. They took my money and never refund it.

Reviews (55)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (10) company (20)
Thumbnail of user lindal4081
1 review
0 helpful votes
February 12th, 2024

I ordered a wig that was described as 4" Bang,1.5 Nape, 5" Crown Large. Received 3.25"Bang, 1.5"Nape
3.5"Crown Medium. Requested refund of $92.92, they offered $20.00 credit and keep wig, or I could return to factory in China for the full refund. Shipped return wig to China 4/22/2023. Today 2/12/2024 I received same package back, labeled "return to sender". They wouldn't even accept the package for return. Their return policy is meaningless. Avoid this company at all costs or it will really cost you.

Products used:
Ordered Wig from different company that was perfect in every way

Service
Value
Shipping
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Quality
Thumbnail of user huyenh1
1 review
0 helpful votes
February 16th, 2022
Verified purchase

I ordered the wig but the quality was too bad so I returned it. They took my money and never refund it.

Tip for consumers:
This company is scammer. Mr. Martin is the only one who works for customer service and he completely ignored my email. He didn’t issue the refund as promised. They took my money and run away. They should go to hell.

Products used:
I returned the wig and did not get the refund. I ended up not using any product.

Service
Value
Shipping
Returns
Quality
Thumbnail of user monicai37
1 review
4 helpful votes
August 3rd, 2020

I've just received the 3 wigs. OMG. They are so fake, so plastic and cheap! Not at all what they are advertising! Is absolutely disgusting that they are allowed to do this! They are 3 completely different wigs than the ones I choose! The material that is supposed to be around it and you cut, is not there! HORRIBLE QUALITY! I want my money back!

Thumbnail of user joannes700
1 review
0 helpful votes
January 3rd, 2021

THIS IS A SCAM COMPANY! I WOULD NOT WEAR THIS WIG TO A HALLOWEEN OR ANY COSTUME PARTY! THEIR ADVERTISING IS TOTALLY FALSE, ESPECIALLY THEIR RETURN POLICY... YOU WILL NOT GET YOUR MONEY BACK! THEY ARE NOT HAND MADE WIGS! THEY COME FROM CHINA!
"BUYERS BEWARE!" EWIGS.COM

Tip for consumers:
Not style you purchased not even the color!! Advertising is totally false!!

Service
Value
Shipping
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Thumbnail of user jhl4
1 review
2 helpful votes
March 29th, 2020

It took almost 2 month to receive the item.
Seller: located in China
Item: worst quality ever. You can use maybe for halloween party.
Delivery: it has delayed not because of delivery distance/ carrier. It happened seller didn't dispatched the item on time. They took almost over 2 week only for processing time. No notice, no apologies.
Service: when I claim this long process, they answer me after they sent, and rejected refund for this reason.
When I tried to return the item, they requested to charge resend pee on me.

Service
Value
Shipping
Returns
Quality
Thumbnail of user patrickt205
1 review
1 helpful vote
February 19th, 2020

I'm finding out that this company has misrepresented themselves. Nothing they have promised is happening.
They have not responded to any emails for 2 weeks. I finally contacted Paypal and they are working on the
Dispute. Don't order from them you'll regret... they are not located in the U.S. as represented in their website...

Thumbnail of user imang3
1 review
2 helpful votes
September 17th, 2020

August 17th 2020

I've just received the 3 wigs. OMG. They are so fake, so plastic and cheap! Not at all what they are advertising! Is absolutely disgusting that they are allowed to do this! They are 3 completely different wigs than the ones I choose! The material that is supposed to be around it and you cut, is not there! HORRIBLE QUALITY! I want my money back!

Thumbnail of user lyndag53
1 review
9 helpful votes
December 26th, 2018

This company is scamming consumers. They are based in China. They claim they have "fast shipping and easy return". When you select the product from the images on their site, they write you back and say that "it's being manufactured." After waiting two weeks I contacted them and they replied "it's ready." What I received looked nothing like the wig in the photo and they refused to refund my money. See photos of what I ordered and what they shipped. They're basically thieves.

Thumbnail of user lucilleq1
1 review
0 helpful votes
February 9th, 2021

I have been waiting for 1 year and 3 months for 2 wigs and wig hair bands I ordered and paid for.
I have sent numerous emails to their customer service department with no reply.
SCAM ALERT

Thumbnail of user nadiab37
1 review
5 helpful votes
January 16th, 2020

This company is a scam. Because the wig in the photo and my order that I received is radically different in color and structure!

Thumbnail of user ramap17
1 review
0 helpful votes
April 25th, 2021

I ordered from this website, and it was advertising real hair and they sent synthetic, it is falsely advertised and they show lovely videos and send rubbish products.

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Thumbnail of user majidb4
1 review
0 helpful votes
May 27th, 2020

I have placed an order more than two months ago and I have still not received my order. Customer service is absolutely zero, extremely bad customer service in other words you won't be able to reach and contact any body about your order.

Thumbnail of user emmaw203
1 review
2 helpful votes
January 5th, 2020

What they advertise and what you receive are two very different things. I am trying to get my money back because I have been sent a fancy dress wig compared to the luxury advertised item. Read the reviews before buying and stay away.

Thumbnail of user deel104
1 review
1 helpful vote
May 22nd, 2020

I ordered "Natural Blonde Straight"... it was black and orange. I also ordered "2020 blonde gradient"... it was black and pure silver. Their wigs are not good for anything except Hallowe'en. Avoid this company.

Thumbnail of user krystalb93
1 review
1 helpful vote
July 6th, 2020

I ordered from this company in March. According to my tracking the product hasn't even left China. Also when viewing my order, the items that are being shipped to me aren't even the items I ordered.

Thumbnail of user erikar49
1 review
5 helpful votes
March 12th, 2019

S I wish I had checked on the reviews before. I had to wait for 4 weeks to get the hair piece I paid too much for real hair and it was not what I ordered. My emails were never answered. The "company" sits in China and the German firm I ordered it from does not answer any emails so all I can say do not order anything from that webside

Thumbnail of user maggiep32
1 review
5 helpful votes
October 10th, 2017

I bought a wig from them and when I got it it did not resembled in any way the picture, the color, the texture, the haircut, in fact it looked like something out of a terror movie. I sent it back after exchanging several emails with this fake company and they gave me an address in China that, later I found that, did not exist. They told me they will refund my money, but I had to pay for the return cost. That was six months ago! I sent several email and they gave me the turn around. Do not buy anything from this people!

Thumbnail of user neilh125
1 review
4 helpful votes
December 19th, 2019

These wigs are garbage. Tried for cheap learned my lesson.
Always use joshua24.com for wigs. More Expensive, but real products.

Thumbnail of user deborahh266
1 review
4 helpful votes
November 4th, 2018

Paid £170 arrived awlful could have got the same anywhere fir 20 quid and it took 3-4
Weeks to arrive! Contacting PayPal
For help getting refund

Thumbnail of user tammys93
3 reviews
5 helpful votes
July 24th, 2018

Oh my god why didnot I look at the reviewsame they sent me an ugly assume black wig for 300 bucks took over 10 days to get it and it's not really hair tried 24 hour service it don't exist

Thumbnail of user randin4
1 review
6 helpful votes
April 30th, 2018

They stole my money. First off they sent me the wrong colored wig. The wig looked nothing like the picture and a red colored wig. This wig did not work for me. So my contact person Martin Carter gave me instructions to return wig for full refund of $150.00. Returned wig which cost me another $30.00 and NO REFUND! Now they completely ignore me. This company is located in Asia but shes not known it till after you worried that we do not order from this company you will be ripped off! If you live in the USA I would have void this company like the plague. They are diss honest and will steal your money, You will not get the weed that you want I would stick to companies in the USA!

Tip for consumers:
Martin Carter Customerservice is a liar and ignores your emails and they will not refund your money! This Is an Asian based company don’t make the same mistake I made,

Service
Value
Returns
Quality
Thumbnail of user marilynk20
1 review
3 helpful votes
July 20th, 2017

When delivered customs wanted extra $70.00 which EWigs did not tell me about. L refused parcel and sent it back, now company won't refund money back to pay pal.
Tried customer service but just got the "run around"and now won't respond. Pay pal resolution won't help, they just respond company proved tracking number.

Thumbnail of user rickv19
1 review
2 helpful votes
December 27th, 2016

The wig arrived two months late, so no wig at the costume party I bought it for. It did not come as advertised. It was dark brown instead of gray, not real hair, but synthetic. It looked like something from the head of a cheap doll. I asked to return it, but they told me to keep it and they would send me $40. The wig cost me $116. I still have have not seen the "refund" on my credit card printout. Criminals! I suspect the good reviews posted here are from people who work for the company. Zero stars.

Thumbnail of user annettel23
1 review
2 helpful votes
February 26th, 2017

Worst wig ever. Ordered brown got strawberry blonde. Can't use it and cost too much to return it. Delivery is slow and duty very expensive. A$ 65.00 wig plus $54.00 for duty

Thumbnail of user edv35
1 review
4 helpful votes
May 19th, 2018

Do not buy anything from this people! You never get what you see on picture and never get your money back after you ship your order back. Customer service is terrible and Mr. Martin is lier #1

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About the business

Buy top quality wigs at Ewigsna.com with fast shipping and free delivery. High performance human hair wigs, synthetic wigs, lace wigs, hair pieces and hair extensions Online.

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