• EvilControllers

EvilControllers

Overview

EvilControllers has a rating of 4.33 stars from 3,678 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with EvilControllers most frequently mention customer service, shopping experience, and cant wait. EvilControllers ranks 1st among Video Game Accessories sites.

  • Service
    454
  • Value
    1398
  • Shipping
    1064
  • Quality
    1401

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 79%
Positive
79
Neutral
6
Negative
15

Instant Feedback

3,838 reviews

2
See all photos

What reviewers want you to know

Positive highlights

  • Easy to maneuver and very friendly shopping experience.
  • Awesome, only pro/custom controller that hasn't broke right away

Critical highlights

  • For $500 dollars I would expect decent customer service, huge disappointment.
How would you rate EvilControllers?
Top Positive Review

“Standing Apart.”

Cautious B.
2/26/24

Evil controllers make superior accessible gaming controllers. They provide an amazing service to those disabled. You may experience delays in communication but rest assured they are making things right for your specific needs. Patience is necessary as they are busy but work as diligently as possible on your behalf. As far as the quality of their controllers, they are in a league or their own and really stand apart from their competitors.

Top Critical Review

“Paid for expedited shipping, got the controller months later.”

Jack D.
2/26/24

The projected estimate delivery time indicated that I would be able to get the controller delivered in time for the recipient's birthday. I even paid extra for expedited shipping to ensure that the controller would be delivered on time. Instead, I waited months before the controller showed up. I was also never sent a tracking number and had to go to the site to seek updates. Overall poor ordering experience.

Reviews (3,678)

Rating

Timeframe

Other

Reviews that mention popular keywords

shopping experience (99) customer service (239) custom controller (157) controller creator (51) customization options (66)
Thumbnail of user zacharyw433
1 review
0 helpful votes
February 19th, 2024
Verified purchase

The menu seemed pretty hard to navigate for regular people. You definitely need to have a gamer order this product

Reason I chose this business:

I thought it would be able to provide an activity for my paraplegic Uncle.

Thumbnail of user caseyc587
2 reviews
0 helpful votes
February 17th, 2024
Verified purchase
• Updated review

The prices for the odds and ends are ridiculous. I got an absolutely standard controller with the color of my choice. I got the master mod because I CBA trying to pick and choose without really understanding how it all worked ahead of time. The controller technically meets 95% of what's advertised

Reason I chose this business:

I chose EvilControllers based on nothing. As a first time modded controller buyer, I was willing to take a loss if it wasn't what I expected it to be. For the most part it is. But, front triggers with rapid fire doesn't work and drop shot should just be toggled on or off instead of making the player hit x.

Quick and to the point
December 29th, 2023
Verified site experience
• Previous review
Thumbnail of user jonahw46
1 review
0 helpful votes
September 20th, 2022
Verified purchase

I purchased the adaptive controller that has the left joystick removed and in a separate box that you can stick to the back of the controller. The controller works but is still extremely difficult to use. It also took roughly a month to get delivered even after paying for the expedited shipping and processing option.

Reason I chose this business:

Highly rated when I was researching adaptive controller options.

Value
Quality
Thumbnail of user tims780
1 review
0 helpful votes
June 26th, 2020
Verified purchase
• Updated review

Shirt came in large, we ordered extra large. Sent email explaining this but recieved no response.

Reason I chose this business:

We are hoping this controller will be everything we have heard and read.

Service
Value
Shipping
Quality
Options have been well explained
June 12th, 2020
Verified site experience
• Previous review

Options have been well explained. This is a test controller and we will ordering more with multiple variants. Thank you and we look forward to receiving.

Reason I chose this business:

We are hoping this controller will be everything we have heard and read.

Thumbnail of user frankh315
1 review
2 helpful votes
January 13th, 2020
Verified purchase
• Updated review

Not a lot of communication on the order. Had to call multiple times to find out the status of what is going on. I did not know what to expect and honestly though your company might have been a scam because it. Also received my email for item being shipped after it already arrived. But once received I am very pleased with the product. Also wish I would have been notified that the d pad colors were out of stock while making purchase.

Reason I chose this business:

You had the ps4 paddle controller I wanted.

Service
Value
Shipping
Quality
Great
January 4th, 2020
Verified site experience
• Previous review
Thumbnail of user rossp93
1 review
0 helpful votes
July 19th, 2021
Verified purchase

Came back with a solid controller. Probably one of the best controllers I own. But I really wish Evil had the option to create a mechanical d-pad. For a lot of competition controllers, that's a must have

Reason I chose this business:

I needed a solid tournament ready controller

Value
Quality
Thumbnail of user ambern125
1 review
1 helpful vote
June 2nd, 2021
Verified purchase

Order came in quick. Husband wasn't able to use it. Called and some to someone who sent a return shipping label. I was charged another 60 on top of the 100+ that I had already sent. Was then told they would put a rush on it. I sent emails and texts in the weeks to follow. It took me going off to get a response and my order sent back. Even with all the modifications my husband still has issues using it. Yes he can use it to find our watch a movie but actually playing it... no he can't. If I didn't love him I wouldn't spend the money or the time. Just poor customer service in my opinion.

First experience was okay and I paid more money. After that it was poor at bear.

Reason I chose this business:

Recommended by family

Service
Value
Quality
Thumbnail of user chancem42
1 review
0 helpful votes
August 31st, 2021
Verified purchase

Stick was drifting from the first time I used it. The back buttons are in an uncontrollably spot

Reason I chose this business:

Friend told me about it

Value
Quality
Thumbnail of user sohanw3
1 review
0 helpful votes
July 15th, 2021
Verified purchase

Although the controller is well made, I believe testing should be done to make sure the controllers are in working order, especially when for international orders. The controller I purchased as an issue with headphones not working with it.

Haven’t received any email back yet.

Reason I chose this business:

I was recommended EvilControllers

Service
Value
Quality
Thumbnail of user michaelp3488
1 review
0 helpful votes
July 9th, 2021
Verified purchase

The controller is great but paying for the express shipping and being on top of the list is a waste of money. Didn't show up any faster. Besides that the controller is great.

They took quite awhile to get back to me.

Reason I chose this business:

Recommendation

Service
Value
Quality
Thumbnail of user jasonh1327
2 reviews
0 helpful votes
September 18th, 2021
Verified purchase

I had a moddedzone controller for my ps4 and it worked better as far as building on fortnight it was more smooth and flawless. There's a slight delay with the evil controller building mod. Also there's not aimbot or aim assist for fortnite. I had aim assist with moddedzone. I paid about $75 dollars more more the evil controller and it's not worth it. Needs aimbot and I'd be happy and deal with the delay on the builds.

Reason I chose this business:

Only place who had modded PS5 controllers.

Value
Quality
Thumbnail of user andreww550
1 review
0 helpful votes
January 3rd, 2017

Website worked just fine, no problems placing my order, customer service was very disappointing. I had a problem claiming the extra 10% off offer from signing up for the newsletter. I contacted customer service, got a response 3 days later, replied my concern and heard nothing else. Seems like just so long as they got my hard earned money they could care less about how satisfied I am. Don't expect good service, but the product works good.

Value
Shipping
Quality
Thumbnail of user melindaa171
1 review
0 helpful votes
April 12th, 2023
Verified purchase

It can but without the case and some controls didn't work. Is it being shipped back to get dixed

Reason I chose this business:

Our 14 year old son had a stroke and only hs the use of one hand right now

Thumbnail of user robink607
1 review
0 helpful votes
May 19th, 2023
Verified purchase

My cousin 34 had a stroke and wanted to play ps5 with her kids so we ordered this controller. There is no jump feature. And two hands needed to operate.
Definitely a waste of money.

* EvilControllers attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user mattp461
1 review
0 helpful votes
February 1st, 2022
Verified purchase
• Updated review

Good customer service for sure, yet the product is shaky. The initial upgrades are nice and appreciate when they work…however the stick drift happens constantly and the digital tap trigger has fully failed to function at this point. I have to send the controller back in even at this time. I have to pay every time I do so and factoring the price of the controller, it is a realized nightmare in terms of expense. If you did not get the gold two year insurance I truly feel your pain because you have definitely wasted your money. I just want the most out of my buck which did not work out with evil controllers.

The customer service was helpful yet at times ambiguous as to if they understood the full situation explained. At times had to follow up again to be sure. Otherwise good competent service.

Reason I chose this business:

I initially bought the evil controllers tension sticks for the Astro C40 controller and loved them. Evil Controllers offers the highest tension around. I decided to get a ps5 controller and thus began the chaos of it all. I just felt my regular ps5 controller is lasting way longer without fail.

Service
Value
Quality
Good customer service for sure
December 11th, 2021
Verified site experience
• Previous review
Reason I chose this business:

I have been satisfied with them since I tried it.

Thumbnail of user matthewg910
1 review
0 helpful votes
May 19th, 2021
Verified purchase
• Updated review

Bought a customized controller and was very happy with it for about 2 months before the right trigger started to not work. The controller would rarely register me pressing the right trigger so Evil told me to reset it so I did multiple times to no avail. One of the mod buttons on the back was pressed in and I could not reattach it. For costing so much I expected better quality.

Called and left message and I never received a call back.

Reason I chose this business:

The mod buttons on the back really fit my play style/hand position unlike other mod controller companies.

Service
Value
Quality
Customer support has not been good
March 24th, 2021
Verified site experience
• Previous review

Customer support has not been good. I've been trying to get a controller fixed for months and have had not reply until finally today. Sent in a fix request months ago and had no reply, called in over a week ago and received no call back.

Reason I chose this business:

To fix my controller

* EvilControllers attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user nathaniele20
1 review
0 helpful votes
July 31st, 2021
Verified purchase
• Updated review

I ordered my first modded controller for CoD and Div2. I waited 3 weeks for my controller to be built with a skin, a rapid fire mod, and tactile triggers. 2 weeks after I got it the left trigger died. Then had to wait 3 more weeks for the controller to get repaired. It was a major let down

Had to send my controller back to get repaired

Reason I chose this business:

Found them on google

Service
Value
Quality
Confusing to use
December 29th, 2020
Verified purchase
• Previous review

I got the rapid fire mod with tactile triggers which are great for division with friends but I don't play much so it was a little confusing to activate the mod and even worse to try to adjust but friends have used it and loved it

Reason I chose this business:

Top search result on Google

Value
Shipping
Quality
Customer service answered my questions and was very...
November 27th, 2020
Verified site experience
• Previous review

Customer service answered my questions and was very helpful

Reason I chose this business:

Online review recommended

Thumbnail of user aaronr312
1 review
0 helpful votes
July 12th, 2021
Verified purchase

It really good but in some games it doesn't want to vibrate but im used to it now i like it

Value
Quality
Thumbnail of user jacobt226
1 review
0 helpful votes
December 26th, 2021
Verified purchase

Your website needs some work, also was trying to buy 2 controllers discount 75 did not work

Was promised a case for my first review, was not given one. (don't really care just think it's a bad look to promise somethign and not follow up)

A customization item I chose (glossy red trim) was not on the controller just the default trim

Pro tension stick already losing tension in areas only hours after play. Messes with your aim more than helps

The customer service was fine just you guys need to ensure you're following up on time and getting the orders correct. I am assuming the pro tension is a new feature you just released and I either had a faulty stick or something your working on making better. I can definitely see the benefit of being able to play at a higher sensitivity while having the accuracy of a low sense with pro tension once the reliability issue of it has been solved.

Your team is friendly when contacting but with the amount that these controllers cost they really should be done right on the first time before it's delivered and you really need to contact whoever made your new site and have them fix the issues right away. I didn't even get a confirmation email of my controller order and had no idea when to expect it in the mail.

Reason I chose this business:

You mkae good products that I have used before

Service
Value
Quality
Thumbnail of user yettih
2 reviews
0 helpful votes
November 17th, 2013

Love the products. I use them myself, this is for an xmas gift. I would like to say the products are hard to find in the menus. I have found both purchases by going through the whole product list ****+. No complaints about the product, just finding what I want here. Example I was never able to find the black guide button. And I hope you guys can get the xbox one controller open. I just havent heard any good news on that. Keep up the good work.

Thumbnail of user dannyd319
1 review
1 helpful vote
April 15th, 2022
Verified purchase

It starts and stops. Seems I have to constantly stop and reactivate the mod.

Value
Quality
Thumbnail of user virginiam446
1 review
0 helpful votes
January 25th, 2021
Verified purchase
• Updated review

Easy to choose options excited to get back to gaming

Reason I chose this business:

Need one handed controller after major surgery

Service
Value
Quality
Easy to choose options excited to get back to gaming
December 2nd, 2020
Verified site experience
• Previous review
Reason I chose this business:

Need one handed controller after major surgery

Thumbnail of user prestont26
1 review
0 helpful votes
March 26th, 2020
Verified purchase
• Updated review

Slow loading options but other than it was good

Reason I chose this business:

Friend told me about your company

Value
Shipping
Quality
Slow loading options but other than it was good
March 28th, 2020
Verified site experience
• Previous review
Reason I chose this business:

Friend told me about your company

Thumbnail of user johnk2623
1 review
0 helpful votes
April 10th, 2021
Verified purchase
• Updated review

After about a month of use the left joystick is already failing.

Service
Value
Quality
I had a visa gift card that covered the balance but...
February 18th, 2021
Verified site experience
• Previous review

I had a visa gift card that covered the balance but your pmt processer was unable to process it. Pretty disappointing.

Thumbnail of user mattk429
1 review
0 helpful votes
June 14th, 2022
Verified purchase

RT button has a delay It's just not fast enough. The gear of war mods don't work really good

They did exactly what I asked for

Reason I chose this business:

Because of modds

Service
Quality

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From the business

We create highly customizable controllers, for casual, eSports and accessible gamers. Mods, pro features, button relocations, we do it all!

Company Representative

Thumbnail of user adamc595
Adam C.
Founder and CEO
Typically responds within 5 days

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