Everything5pounds

At least 9 items were faulty/ not fit for purpose (with a number of them being to see through to wear in public!). Liliana from customer service debated multiple times and rejected the other 3 so I had to include with the other items that didn't fit well. I also raised this to Senior Advisor Michael that this is against Consumer Rights act 2015 - he told me to raise directly to Consumer Rights.
I also had a number of items that didn't fit/ looked different to the website and sent it back whilst paying delivery costs as Liliana told me to. They received it and kept it for a week and upon chasing Michael lied about it being lost in the post (even with proof from courier), only for them to reject and return the goods. I was exercising my right to a 14 day cooling off period as per Consumer contracts regulation 2013. Michael is saying that the goods have to also be sent within the 14 day cooling off period which is incorrect. The order was delivered on 10th May and I raised this to them on 18th May even though they keep disputing it. I am now out of pocket sending back the goods to them.

Huge disappointment. Will not buy again or recommend. Sizing is an absolute joke. An L or XL is no bigger than a UK10!. It was like opening children's clothes. Very poor quality. Been shopping online for 20 years & this is the worst experience. Anyone giving 4/5 * is easily pleased or have extremely low standards. Poor customer service as many others have said. They told me they pass on their staff & warehouse charges to the customer for p & p!As a business you cannot pass on your own packing, stationery costs to the customer. These costs,are absorbed by your own profits & it's not for the customer to subsidise these costs. Regardless of the item price the p & p should be fair & accurate. In thos instance its more than double which is extortionate in my opinion.

Shocking lying robbing company
I would give this company a zero score if I could. Disgusting, cheap, poorly made clothing and shoes. They also lie and don't refund you. Shipping costs a fortune too which is where they make most their money. They also don't ship you're entire order, always 2 or 3 items missing. When you complain they promise you a refund which you will never see. They lie, cheat and ignore you. BEWARE OF THIS COMPANY EVERYONE! I've now reported them to trading standard's after sending over 25 emails to Everything 5 pounds and got ignored following promises they made to refund me due to their errors!

The site sent me a refund for items I ordered. I than paid duty for a package from them addressed to me only to find it contained items I did not and would never order. While they will refund me for the items I ordered I will see if they will pay the duty for a incorrecttly addressed shipment. Its an international order so it will cost me again to return.

I returned 3 faulty/broken products, and never recieved a refund. I can see that they received the items back weeks ago. They dont reply to emails either, just steal your money. Stay away

Their returns policy is that you have 14 days to return your items upon receiving them. While this is partially true, they mislead their customers, it is actually 28 days total. When receiving an online order, you have 14 days to decide and let the seller know you no longer want the items after you receive the order, then a further 14 days AFTER that to actually send the items back for a refund.

Also, as per their returns policy, they have decided they have the right to keep your delivery fee. This is ILLEGAL. If you have purchased the order with the standard delivery option, the seller LEGALLY HAS TO REFUND THIS TO YOU. The only time they don't, is if you pay extra for delivery outside of the standard option.

Below are screenshots from Money Saving Expert, Citizens Advice, and Everything 5 pounds.

I will be contacting them regarding this, and if I fail to get anywhere with them, I will be contacting Citizens Advice and taking this matter further with their help.

Let me start with the fact that I am a Ukrainian war refugee, and I left my country with a small bag having a dress, two sweaters, and shoes. Clearly, I am in need of some clothes, and because I have no money, the cheaper they are, the better. Hence, I decided to try my luck with Everything5Pounds.

I placed an order on 24.08, and the next day I got an email saying that my order has been dispatched. But that was the last piece of good news. Since 25.08, there is no update on the delivery status whatsoever. When I enter the tracking number, all I see is "We've received your order details, but have not yet received your parcel". It is 07.09 now, almost two weeks since my order has been 'shipped', and the shipping company hasn't even received it.

When I try to reach the support team, I have no replies. The ticket *******, which I created a week ago, has been ignored, so is the ticket *******. It seems to me that nobody was going to ship my order. They just took my money and pretend that I don't exist. Congratulation, Everything5Pounds, you just fooled a war refugee, you can be proud of yourself.

Summing up:
Shipping prices are extortionate (52 euro order cost 22 euro to ship to the country that provided me a refuge, which is Austria)

Customer experience is zero. Nobody replied to my emails.

If somebody from the company is reading this, do you want to provide any comments regarding my order GE*******082GB?

They missed an item of my order. I asked for the item to be forwarded or refunded. Mailed them 5-6 times, never heard from them, and of course they have never refunded the missing item...

This is the second time that they mess up an order. Last time it was a stained shirt which couldn't be cleaned. Never got a refund and never heard from them, despite mailing them many times with photos of the stained shirt.

Their clothes are cheap, and the quality is not great. Very often the clothes smell moldy and dirty, or arrive wrinkled and stained. And If they mess up your order, don't expect to get your money refunded or that they will sort it out.
I will surely never buy from them again...

I bought 4 items and received only 3, I have emailed the company 4 times with no response so they have left me with no choice but to come here and leave a review. It is just £5 worth of an item but it is my £5 not yours- it's not just about the money, it's mainly your attitude - not even a receipt of acknowledgement of my email, you do not value your customers and you have no integrity or decency and this is the last order I will ever place with your company! I have unsubscribed from your emails so do not want to have anything to do with an untrustworthy company like your anymore.

I also returned 4 items and they claimed not to receive any of the items!

I'm not done yet...

This company sent me a email confirmation of an item I did not even order. I just saw the email in my junk email dated 1st of June 2018, I presume they have deducted money from bank for this... I have send them an email chasing clarification --- I won't hold my breath!

They sent me faulty items which I returned recently... I have not seen any confirmation of refund. Again,--- I won't hold my breath!

Last one, I promise...
I ordered an item and payment was taken, they out of blues cancelled the items with no explanation or reason, I sent another email seeking reason for the cancellation... well I guess at this point you can complete the sentence for me...

DO NOT ORDER FROM THIS COMPANY! BUY FROM PRIMARK IF YOU WANT AFFORABLE CLOTHING IT IS NOT WORTH THE TROUBLE AND STRESS!