Evertondirect.evertonfc
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Evertondirect.evertonfcReviews 85

3.9

About the Business

EvertonDirect is the place to shop for the latest club branded sportswear every Evertonian needs, available from one location. Official Football Kits, Training, Equipment, Fashion, Homeware, Souvenirs and Gifts, exclusively available direct from your club. The new Home Kit is now available to pre-order today at Evertondirect.com. Order your new Kit today. Once you’ve chosen your official Everton football shirt, make it your own with our extensive personalisation options. Have the name and number of your favourite player, or even your own combination, printed across the back and add the official Premier League badges! You can even customise your shorts with official printing. Everton Direct offers hassle free shopping at the click of a button. It’s easy, it’s fast, it’s secure and it’s 24/7. EVERTON DIRECT


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Evertondirect.evertonfc Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality of products and the ease of the ordering process. Many appreciate the reliability of delivery, particularly for special events. However, there are notable concerns regarding service delays, especially with expedited shipping, and discrepancies in order fulfillment. Some customers expressed frustration with the bar service during events and the inability to tip when paying by card. Overall, while the company excels in product quality and customer service, addressing logistical issues and enhancing the customer experience during high-demand situations could further improve satisfaction.

This summary is generated by AI, based on text from customer reviews

GB
2 reviews
0 helpful votes
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Fantastic
November 15, 2023

Fantastic experience from order to delivery. Kept informed

Date of experience: November 15, 2023
Nigel P. — Evertondirect.evertonfc Rep
over a year old

Hello Hugh! Thank you for your feedback and for choosing us for your sports gear needs. We are happy to hear your shopping experience with us was satisfactory. We can’t wait to welcome you back for another shopping experience to keep you game-ready! Thanks again, Courtney

GB
1 review
0 helpful votes
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A gift for a lifelong fan
November 15, 2023

Easy to access the website. Lots of choice and inexpensive items available. Settled on a mug which has daily use!

Date of experience: November 15, 2023
Nigel P. — Evertondirect.evertonfc Rep
over a year old

Hello Jacky, Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future. Sincerely, Sam

GB
1 review
0 helpful votes
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Merchandise
November 15, 2023

As a Chelsea fan, I buy things from you for my brother, an Everton fan. The service and quality of the goods are very good and I would recommend your store.

Date of experience: November 15, 2023
Nigel P. — Evertondirect.evertonfc Rep
over a year old

Hello Martin! Thank you for your 5-star rating! We are very grateful that you chose us to support your family's sports gear needs! We look forward to keeping you both game-day-ready! Courtney

GB
1 review
0 helpful votes
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Great value
November 15, 2023

The shirt is made with a good quality material and fits my husband perfectly.

Date of experience: November 15, 2023
Nigel P. — Evertondirect.evertonfc Rep
over a year old

Hello Linda, Thank you so much for the feedback! We are so happy to hear that you had such a great experience with your most recent order with us! Thank you so much for taking the time to let us know about your positive experience. Sincerely, Sam

Italy
1 review
0 helpful votes
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Fine shirts for a great team.
November 15, 2023

I bought some shirts and a couple of sweatshirts. Everything fine and made me proud of our great team.

Date of experience: November 15, 2023
Nigel P. — Evertondirect.evertonfc Rep
over a year old

Hello Massimo, Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future. Sincerely, Sam

GB
1 review
0 helpful votes
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Joe Mercer lounge
November 15, 2023

The staff in the lounge are without exception, fantastic!
However, they struggle with the bar when the barrel needs changing as it is out of their hands how quickly this can be done. This can leave customers like me frustrated at half time not able to enjoy the pint of my choice in what is a limited window of time. The bar area is cash free and I pay by card however, it bothers me that I cannot tip the staff when paying by card in the same way that I can at my local or golf club.
Praise should be given to Hattie my contact person for the lounge and I would like to name Jason at the ticket office who sorts out my away tickets and any extra tickets for the home games for the professional manner. 5 stars for staff and 4 stars for preparation of the bar and cellar.

Date of experience: November 15, 2023
GB
1 review
0 helpful votes
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Great service
November 15, 2023

Happy with the service and the items received.delivered as promised. Quality was good.

Date of experience: November 15, 2023
Nigel P. — Evertondirect.evertonfc Rep
over a year old

Hello David, Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime. Sincerely, Sam

GB
1 review
0 helpful votes
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Everton Sweater Purchase
November 15, 2023

The sweater that I saw on the Everton Direct website looked good and was described well so I decided to purchase it. It was delivered very safely and quickly (like many other items that I have purchased from Everton Direct)

Date of experience: November 15, 2023
Nigel P. — Evertondirect.evertonfc Rep
over a year old

Hello Michael, We appreciate you taking a moment to express your positive feedback regarding your experience with our team. We truly appreciate your gratitude and look forward to providing the best service possible. We love to hear from you. If our team can be of any further assistance, please do not hesitate to reach out. -Madison

GB
1 review
0 helpful votes
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Poor communication
December 8, 2023

Sent a few complaining emails about the sponsor falling off the strip and have not had a single email in reply.

Date of experience: November 15, 2023
GB
1 review
0 helpful votes
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Black Goalkeeper Away Top
November 15, 2023

I was very pleased to be able too purchase the top the day it was released, very easy to use the order form and the size options are great, I ordered the top on Friday and it was delivered to me on the Sunday, so I was able to wear it for our first home game

Date of experience: November 15, 2023
Nigel P. — Evertondirect.evertonfc Rep
over a year old

Hello Darren! Thank you for taking a moment to give us a 5-star review! Your satisfaction is what drives us, and we can’t wait to welcome you back for another outstanding experience. Thanks again, Courtney

GB
1 review
0 helpful votes
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Satisfaction garented
November 15, 2023

Items as described, kept informed on delivery Items packed well and delivered on time

Date of experience: November 15, 2023
Nigel P. — Evertondirect.evertonfc Rep
over a year old

Hi Richard. We appreciate your feedback and the time you took to let us know. It is a pleasure to hear that everything was as you expected. We cannot wait to keep you game-ready in the future. Sincerely, Morgan

GB
1 review
0 helpful votes
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Amazing
November 15, 2023

Delivery was very fast, item was great quality and exactly what was described. Definitely will order again and highly recommend

Date of experience: November 15, 2023
Nigel P. — Evertondirect.evertonfc Rep
over a year old

Hello Krista! Thank you for reaching out, and we are grateful for the positive feedback! We're happy to hear you were able to enjoy your merchandise swiftly! We look forward to your continued support! Thanks again. Courtney

GB
1 review
0 helpful votes
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Quality goods
November 15, 2023

Great service, fast delivery and good quality shirts.

Date of experience: November 15, 2023
Nigel P. — Evertondirect.evertonfc Rep
over a year old

Hello George, Thank you so much for this 5-star review. We really appreciate you being a customer and helping to spread the word about us. We’re here for you anytime. Sincerely, Sam

GB
1 review
0 helpful votes
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Baby kits
November 15, 2023

I got my grandson the 3 new kits the home kit took 4 weeks to arrive never had a problem before always been excellent service arrived in great condition it was just the wait for the new home kit

Date of experience: November 15, 2023
Nigel P. — Evertondirect.evertonfc Rep
over a year old

Hello. Thank you for reaching out, and we appreciate your feedback. We are truly sorry for the wait for the one kit, and we appreciate you allowing us to make it right. We truly value your business, and we look forward to the opportunity to serve you again soon. Sincerely, Morgan

GB
1 review
0 helpful votes
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Experience with Everton direct
November 15, 2023

Great website easy to order arrived quickly would definitely use this service again

Date of experience: November 15, 2023
Nigel P. — Evertondirect.evertonfc Rep
over a year old

Hello Marie! Thank you for your 5-star rating! Your support means everything to us, and we can’t wait to exceed your expectations next time you shop with us. Thanks again, Courtney

GB
1 review
0 helpful votes
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Superb merchandise from my favourite team
November 15, 2023

Super quick dispatch & delivery. Ordering my home shirt was a doddle & I received it shortly afterwards. I can highly recommend

Date of experience: November 15, 2023
Nigel P. — Evertondirect.evertonfc Rep
over a year old

Hey David. We are excited to hear this type of feedback and are happy that you would recommend us. We truly appreciate you letting us know we got it right. We hope to meet you at the goal! Sincerely, Morgan

GB
1 review
0 helpful votes
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Training shorts
November 15, 2023

Excellent, very pleased and great service. Happy to order again in the future.

Date of experience: November 15, 2023
Nigel P. — Evertondirect.evertonfc Rep
over a year old

Hello Mr J. Thanks for your feedback! We are happy to learn that you enjoyed working with us and appreciate you taking the time to inform us. We sincerely appreciate your support and anticipate having more chances to keep you in the game. Sincerely, Morgan

GB
1 review
0 helpful votes
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Experience with Everton direct
November 15, 2023

I have always been happy with my experience with Everton direct

Date of experience: November 15, 2023
Nigel P. — Evertondirect.evertonfc Rep
over a year old

Hello Gary! Thank you for your 5-star rating! We are so happy to hear that you had a great experience shopping with us! We look forward to keeping you in the game! Thanks again, Courtney

GB
1 review
0 helpful votes
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Kiddies kit
November 15, 2023

Pleased with both price and quality, I will no doubt be buying in the future.

Date of experience: November 15, 2023
Nigel P. — Evertondirect.evertonfc Rep
over a year old

Hello Terry. Thank you for your positive feedback regarding the prices and quality of the products. We appreciate you letting us know we are getting it right. We hope to keep you game-ready in the future. Sincerely, Morgan

GB
1 review
0 helpful votes
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Happy customer
November 14, 2023

Very happy with the product and service received and happy with the whole process and ease of ordering and getting the product

Date of experience: November 14, 2023
Nigel P. — Evertondirect.evertonfc Rep
over a year old

Hello Abdul. We are so happy to hear that the products and your experience with us have been good. Thank you for letting us know how we are doing, and we can't wait to work with you again. Sincerely, Morgan