• Eventbrite

Eventbrite

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Overview

Eventbrite has a rating of 1.11 stars from 335 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Eventbrite most frequently mention customer service, credit card, and purchase tickets problems. Eventbrite ranks 220th among Event Planning sites.

  • Service
    108
  • Value
    94
  • Shipping
    54
  • Returns
    70
  • Quality
    90
Positive reviews (last 12 months): 0%
Positive
0
Neutral
1
Negative
49
58
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Each time I got a different problem, I'm now customer #billion on their customer service waitlist.
How would you rate Eventbrite?
Top Positive Review

“Awesome site to create customized event registration pages”

Rod C.
4/25/22

My nonprofit org has created over 400 events on Eventbrite and we love the incredible power of this site. We've even created bots with their great API to integrate registration data with other systems. Love it!

Top Critical Review

“Payouts a Joke”

Kathleen H.
1/15/24

Our church never received two event payout checks that the company said were sent. Checks were then "reissued." Both finally arrived. The first check was cashed but the bank declined the second check. What is going on with this company? I used Eventbrite in the past when it was free and never had problems. Still waiting on the payout for our second concert after a month! Seriously questioning using Eventbrite in the future! Beware if you want your proceeds right away!

Reviews (335)

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Reviews that mention popular keywords

customer service (55)
Thumbnail of user brianl1450
1 review
0 helpful votes
October 4th, 2021

I attended the Eventbrite comedy show at the Bay Club in Redondo Beach on October 2 2021.The venue is very nice, under the stars, down at the harbor. The host and first three comics were not funny. The fourth was rude and insulting. Finally, a Russian woman came out and carried the show. She was funny.
Garrick Bernard (FreeForm) 1 Star, that's generous

Tyler Warner (Laugh Factory) 3 stars, he tried

Kira Soltanovich (Amazon / Epix / Tonight Show) 5 Stars, carried the show

Service
Value
Thumbnail of user logank40
2 reviews
2 helpful votes
June 21st, 2019

I used Eventbrite recently to purchase tickets to a networking event. The website is easy to use and for the most part a great platform.

Thumbnail of user williams1454
1 review
3 helpful votes
August 26th, 2019

I have used Eventbrite three times, twice in 2018 and once in previous years. No problem the first time, but a complete disaster the second and third times, which occurred within two weeks of each other. First order was for a conference I often attend in S. California. Never got a confirmation email; my credit card was never charged. I had to call conference management; they arranged for me to attend, asked me to bring check. Worked out fine. Second time in less than two weeks, I tried to purchase a ticket for a Jackie Evancho concert, also in S. Cal. For a later date. Received no confirmation, my card was charged and purchase price sent to theater. Had to call theater to confirm. They printed a ticket and mailed it to me. Only way to contact Eventbrite is by phone, but phone number is on confirmation. No confirmation=no phone number. This year Jackie's management has changed ticket broker, so no problem for concert this October. Informed conference leaders that unless they changed sellers, I would no longer attend. Leaders are personal friends of mine. Very embarrassing for them and me! Will never use Eventbrite again.

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About the business

Eventbrite brings people together through live experiences. Discover events that match your passions, or create your own with online ticketing tools.

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