Very very friendly staff, even though it was busy they remained calm friendly and great customer service.
It was my first time but I'll try to book again
We had our flight back home canceled and we asked for an extension of the rental period. The Athens Europcar call center helps us very quickly and effectively.
Hello Giacomo
Thank you very much for sharing your experience with Europcar about your rental in Greece. Thanks for the wonderful review - it means the world to our entire team that you were satisfied with your experience!
We look forward to serving you again soon.
Regards
Customer Service Team
Very satisfied with the company and special mention of Gasparakis Dimitrios who waited for us to drop off the car and his service was very helpful! Thank you.
Dear Leticia,
Please accept our heartfelt thanks for your support. We appreciate you taking the time to share your experience with Europcar Greece. Customer satisfaction is our number one priority, we are dedicated to providing our clients with exceptional travel experiences every time they use our services. Dimitris goes above and beyond to ensure our customers receive the best possible service.
It will be a pleasure to hear about your travel experiences in Greece
Customer service team
Excellent, helpful, friendly and efficient. Phone call to tell us our pick had arrived and he waited for us whilst we finished our breakfast in the airport. We had arrived on at 6.20 am!
Dear Anne - Marie G,
Thank you for taking the time to give Europcar Greece a review. Our top priority is customer satisfaction, thus it gives us great pleasure to hear that your journey with us was nice.
We hope to have the opportunity to serve you again soon.
Customer Service Team
Booked a van. Got an SUV. Too small trunk and absolutely not what we have booked and paid for. But the service and employees were really kind and tried to help as much as they could.
Please accept our sincere apologies for your booking experience and the lack of satisfaction you experienced. We would appreciate your assistance in improving the service.
Regards,
The Customer Support Team
Friendly stuff, good car, fuel full to full condition, no waiting time by pick up and returning of the car, quick shuttle service from and to airport.
Dear Allhoff,
Thank you so much for rating us. Having the opportunity to hear from our customers is incredibly helpful for us. Our goal is to ensure that they have a positive travel experience.
We look forward to serving you again soon.
Customer Service Team
The car was great. The office is near to the airport. The check-in time took a bit longer than it should. Overall, everyone was nice and professional.
Most importantly, I received the car that I booked. And then I was pleasantly surprised by how friendly and professional the team members were. Also a plus that contracts were all handled online.
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us.
We're here for you anytime.
Thanks,
Customer service Team
Not clear that you had to call to be picked up by the local team. Pickup was described in the terminal, however, no one would be at the terminal. Also the water for the windshield wipers was empty.
Dear Pascal
Thank you for sharing your experience with Europcar Greece. We strive to provide our clients with exceptional travel experiences every time they use our services.
We are not permitted to display signage in the airport or in the arrival hall, even though we understand the need for signs. Despite the fact that all instructions were included in the voucher. Our shuttle bus is allocate in the bus station opposite of the Arrival hall, 50 meters of the entrance of Arrival Hall.
We will be happy to serve you on one of your next trips and hope we have the chance to win your trust again
Europcar Customer Service in Greece
Very good experience. There's no Europcar office at the airport but they were waiting for us and drove us to the office which is only 2 minutes from the airport.
This was the dream experience that we want to have each time. Good reception despite very late or very early time. Good car allocation and nice experience at the parking.
It is greatly appreciated that you provided us with feedback at Europcar Greece. Thanks for letting us know you enjoyed your experience with us.
We look forward to serving you again soon.
Best,
Europcar Greece Service Team
Excellent!
Check in desk and car location were right there at the airport. Friendly and Knowledgeable employees. We rented 2 cars at seperate times, and both were in great condition.
It is greatly appreciated that you provided us with feedback at Europcar Greece. Thanks for letting us know you enjoyed your experience with us.
We look forward to serving you again soon.
Best,
Europcar Greece Service Team
Good welcome, nice rental agency. Pity that the car don't have any drop of water to clean the windshield! Sometimes it could be dangerous not be able to clean it
Our apologies for any inconvenience caused and we greatly appreciate your feedback, since without your feedback we cannot improve our services.Our goal since taking over Europcar Greece (01/10/2021) has been to provide our clients with exceptional travel experiences each time they visit us. As a result of your feedback, we are providing our team with additional customer service training to prevent similar situations from happening in the future.
It would be a pleasure to serve you again in the near future.
Europcar Greece Service Team
Great service
Nice sales man - thank you
The only problem- the agency is not close to the airport and it takes a lot of time to understand how to reach the agency.
Thank you for sharing your experience with Europcar Greece. We are committed to providing our clients with exceptional travel experiences.
In spite of the fact that all instructions were in your voucher, we can't display any signage at the airport or in the arrival hall due to airport regulations.
We look forward to serving you on your next trip
Remain at your disposal.
The Customer Support Team
Ok experience. The reception tried to give me a cheaper car, but I insisted on the car that I payed for. The car is in good condition. The car caretaker outside was very nice
We appreciate you taking the time to rate us. Your opinion is critical to Europcar Greece. It is very meaningful to us to create positive travel experiences for our customers.
We look forward to serving you again soon.
The team Customer service
The Europcar staff were helpful and friendly, but the instructions in the Voucher that CarFlexi.com provided were misleading, so I had to wait for almost an hour in the airport, trying to find the shuttle that takes you to their office. On top of that, I had contracted a Full Coverage insurance with FlexiCar but Europcar said that because I had not contracted it with them but with a broker, they had to retain 290 euros from my account and in case there is any problem they will get this money from me and I will have to complete a bureaucratic process with FlexiCar to get it refunded.
Our apologies for any inconvenience caused and we greatly appreciate your feedback, since without your feedback we cannot improve our services.
It is true that since we took over the Europcar operation in Greece (01/10/2021), we have made every effort to provide our clients with exceptional travel experiences every time they use our service. However, the airport regulations prevent us from displaying any signs in the airport or arrival hall. Even though the voucher you received contained all instructions.
Considering the insurance you mentioned, we thoroughly investigated your case to ensure that all procedures were followed consistently and responsibly towards our client. The Rental Terms & Conditions on the voucher your agency shared with you when you booked the car online state that the credit card will be blocked for 290 euros when the car is picked up. Upon notification after the vehicle is returned, the cardholder's bank will release the deposit blocked on their credit card
Looking forward to serving you again soon.
Europcar Greece Service Team
They are awesome. I started out with a manual car but when it proved too tricky with the hills here in Santorini allowed me to trade out with a manual car.
We appreciate you taking the time to rate us. Your opinion is critical to Europcar Greece. It is very meaningful to us to create positive travel experiences for our customers.
We look forward to serving you again soon.
The team Customer service
Good and very professional, the only problem was that I was charged 37€ for after midnight service instead of 25€ that was indicated on the internet when I made the reservation.
I booked Jeep renegade but got Mercedes A180 which is comparatively a very low car which didn't connect with smart phones and terrible trunk space and issues on driving towards heights.
Dear Adman
Our apologies for any inconvenience caused and we greatly appreciate your feedback, since we cannot improve our services without your feedback. Due to a lack of availability in Renegade model, we have given you the A180 model from the same category since your booking was in a Compact category.
We look forward to serving you again and earning your trust.
Europcar Greece Service Team
We booked a car in the class of a Nissan Qashqai, because we wanted a large car for our family of 5 (with 500+ liter of boot space). Instead we were given a Mazda CX30, which is a significantly smaller car (430 liters of boot space and less leg room). This seems to be a recurring theme with Europcar, as in our previous vacation in another country we ordered a VW Passat and got a Skoda Octavia, in the pretense that they belong to the same class. We will avoid Europcar in the future.
Overview
Europcar Greece has a rating of 3.7 stars from 1,210 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Europcar Greece most frequently mention friendly staff, good experience and shuttle bus. Europcar Greece ranks 5th among Car Rental sites.
You can explore and save more when you book online with Europcar, whether you are traveling for business or pleasure. Eco-friendly vehicles are available. Our online booking process takes just a few seconds. Our roadside assistance is available 24 hours a day. We guarantee the best price. We offer single-trip and monthly car rentals with risk reduction coverage and a free loyalty program. With Europcar, you can drive 24 hours a day.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Fragkiskos,
Thanks for sharing your experience with Europcar Greece. Europcar Greece values your opinion. It is critical to us that our customers have a positive travel experience.
We will be happy to serve you on your next trip.
Regards.
The Customer Service Team