• Etsy

Etsy

Overview

Etsy has a rating of 2.75 stars from 2,456 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Etsy most frequently mention customer service, credit card, and phone number problems. Etsy ranks 24th among Marketplace sites.

Is Etsy legit?

Founded in 2005, Etsy is a legit online marketplace focused on homemade products from close to 2 million sellers. Each seller on Etsy is different, so always read their individual reviews and policies before making an order. Over 2,000 shoppers have reviewed Etsy and advise that since sellers are from all over the world, shipping may sometimes take a while. If you experience issues with a particular seller, Etsy has a customer support team to assist you.

  • Service
    349
  • Value
    324
  • Shipping
    288
  • Returns
    243
  • Quality
    293

This company does not typically respond to reviews

Positive reviews (last 12 months): 15.1%
Positive
19
Neutral
4
Negative
103
205
See all photos

What reviewers want you to know

Positive highlights

  • The company is great to work with and the customer service was excellent.

Critical highlights

  • ETSY HAS NO phone number or anyway to contact them.
  • Within weeks of buying the items BOTH CREDIT CARDS HAD FRAUDULENT ACTIVITY ON THEM!
How would you rate Etsy?
Top Positive Review

“Etsy”

Jaie L.
3/22/24

Etsy is my go-to platform for unique, handcrafted items. Whether I'm looking for personalized gifts or one-of-a-kind home decor, Etsy never disappoints. The sellers on Etsy are incredibly talented, and I love supporting small businesses. Plus, the customer service has always been excellent whenever I've had questions or issues with my orders

Top Critical Review

“Etsy is full of fraud and scammers - beware!”

Stuart H.
3/22/24

Etsy is full of fraud and scammers. Their contradictory policies enabled a particular scam but they don't care to fix the problem. They won't refund my money, even though I follower their explicit policy, and they refuse to even make any changes to stop the same scam from continuing. Not to mention the site now flooded with cheap cr*p from overseas. Buyer beware. Avoid.

Reviews (2,456)

Rating

Timeframe

Other

Reviews that mention popular keywords

phone number (49) credit card (68) customer service (261) shop owner (42) post office (19)
Thumbnail of user dana937
2 reviews
1 helpful vote
January 25th, 2024

I like Etsy, I buy a lot through it and I recommend it. What I don't like is Etsy not enforcing its own regulations. One such rule says that sellers are not allowed to sell items that mock or demean any group or religion. Several Etsy sellers sell "art" that mocks Christianity. If they sold posters, prints and other items that mocked Islam, for example, you can bet those sellers would get an earful from Etsy.

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Thumbnail of user janczaklaura28
1 review
0 helpful votes
December 1st, 2023

Lubię tę platformę handlową za możliwość kupowania rzeczy wykonanych ręcznie, które mają swoją duszę. A co najważniejsze dla mnie, są to zawsze bardzo oryginalne rzeczy.

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Thumbnail of user shawharrison55
2 reviews
3 helpful votes
December 21st, 2023

I love original stuff, and this is where you can find it. I am very satisfied and every time I wait for my parcel with impatience. Recommended

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Thumbnail of user stuarth182
2 reviews
0 helpful votes
March 3rd, 2022

I've used Etsy several times successfully. Great response and products.
However, I recently Didn't receive an order, (USPS) stated delivered and well I didn't receive it.
Run around, contacted seller, USPS, the seller was very responsive but passed me to Etsy.
Etsy support was good via chat (if you can find that feature), first time just terminated me when I mentioned issue. 2 further chats I got some attention and follow up. Its frustrating as can understand issue is really sellers responsibility.
Overall, I've change my review and given 4 stars.

Tip for consumers:
Just watch the shipping method. Can be slow.

Products used:
Clothing

Service
Value
Shipping
Quality
Thumbnail of user lettyp5
3 reviews
0 helpful votes
June 3rd, 2020

I am always excited to spend some time here looking for unique items I wouldn't be able to find in physical stores.

Thumbnail of user dylanm349
1 review
0 helpful votes
September 7th, 2022

I just recently listed on Etsy after a bit of time brainstorming clothing brand ideas and designing a logo. I really like how easy it was to set up a store, design my products and put them up for sale so I'd say I'm fairly hopeful that I can expand on this brand in the future. I decided to price all of my items with only 5% profit margin after calculating shipping in the price. I'd really like to see this grow, even if that means keeping a 5% margin for a year or more.

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Thumbnail of user nigeln
50 reviews
122 helpful votes
October 7th, 2023

It's a good place to shop for hard-to-find wrestling DVDs. When I received a wrong order, the seller was quick to make it right. A few sellers offer repeat customers 10% or 20% off their next purchase. It's also a good site to find posters and collectibles which aren't on other retail sites because it's handcrafted by the seller, not a company.

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Value
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Thumbnail of user shayanav
3 reviews
0 helpful votes
January 4th, 2023

I have never bought anything from Etsy myself, but as a seller, it is a neat website to sell your products on. Of course, you have to invest in advertisements, otherwise, your products will not be seen. Besides that everything is just great.

Thumbnail of user angelinee4
5 reviews
2 helpful votes
April 18th, 2023

I love this dress! The color is beautiful and exactly like the picture. The dress arrived very fast and was packaged well. I am very happy with my purchase!

Thumbnail of user josephw1839
3 reviews
0 helpful votes
February 21st, 2023

Although Etsy is not the only online marketplace available, it has a large customer base and is one of the most popular sites for selling handmade items. Etsy has over 2 million users and 100,000 stores. On Etsy, you can sell almost anything, from home décor to clothing and even jewellery. If you want to start an online business, Etsy is a good place to start. Etsy offers a wide range of products, so there is always something for everyone in your family or group of friends. The website also provides free shipping to customers in the United States and Canada.

Thumbnail of user brunom98
2 reviews
0 helpful votes
November 11th, 2020

I have to say that Etsy almost has most of the wanted things to buy from furniture to cooking to clothing to footwears to personal things as well. You can also be selling and earning your sales which is also pretty cool.

Thumbnail of user minam21
19 reviews
85 helpful votes
August 30th, 2022

Ok some of the handmade stuff is overpriced but there are some that don't do that. I've gotten some cute stuff and some incredible art. I only recently had a problem with a store that wouldn't answer my messages when my purchase was never shipped. Etsy gave me my money back with no problems. I'll never buy from that store again but it's not stopping me from buying on Etsy. There are still good people on there that make great things.

Thumbnail of user darlenep419
7 reviews
0 helpful votes
February 17th, 2023

I adore Etsy; it's like the shopping addict's paradise. Anything you wish to buy is available! The price of shipping is the one thing that isn't so fantastic about it. But it's definitely worth purchasing from Etsy if you're seeking for something unique, like a certain colour or material!

Thumbnail of user janiced656
2 reviews
0 helpful votes
February 22nd, 2023

I'm really happy with my dress, it fits me perfectly and definitely at the highest level ;) The seller is just as friendly as you can be, would definitely recommend her.

Thumbnail of user josel1298
1 review
1 helpful vote
September 1st, 2023

They suspended my account for 2nd time in about 3 months, no email received or notice, you must contact Etsy support who take a while ( a month) so far to restore even I fix the information that they need as a result. I delete all my item for sale. But they still charged the 0.20 cent. I did not have this problem years before. Thanks not Thanks.

Thumbnail of user jovih1
3 reviews
1 helpful vote
March 4th, 2023

I love etsy because of the variety of women's clothing that is offered. I also like the fact that you can find unique items that are hard to find elsewhere. It is wonderful how many different items you can find on this site.

Thumbnail of user helenw234
2 reviews
61 helpful votes
February 26th, 2020

I've bought a few items from etsy over the years, and while they have really unique stuff I find that the prices are often a little too high (not always the case but about half the time). Also lately Ive noticed the site becoming more like Amazon with people trying to seller cheaper manufactured items that they likely buy overseas. But if you spend the time searching you can generally find really nice, unique pieces.

Value
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Thumbnail of user niks41
7 reviews
6 helpful votes
January 19th, 2021

Let's be real: etsy is no longer a real curated marketplace. Lots of foreign mass produced stuff is now on there. But if you're careful and read some reviews you'll find some gems. There are skilled artisans making furniture and other cool things on there out of glass, metal, wood, and more. One of the best places to look for a unique gift idea if you plan ahead and realize you're not usually going to get 2 day shipping like on Big retailers.

Thumbnail of user williamm3816
1 review
1 helpful vote
February 23rd, 2022
Verified purchase

Feels nice good weight good size dragon scales I m really happy with it.;"#-(85#_: 37+$)&#-: 4

Thumbnail of user mertcane
3 reviews
0 helpful votes
March 5th, 2023

There are many different things available on the Etsy market, including bridal gowns. You can get gorgeous wedding dress styles that go with your sense of fashion and individuality. You may choose a dress that precisely matches your personality because they come in so many various styles and colours.

Thumbnail of user joyceo62
1 review
0 helpful votes
October 13th, 2020

As a buyer I have had mostly positive experiences. Each seller is different and you have to read thier rules carefully. As seller I found the fees difficult to understand. Being able to reach so many people and thier products and have so many people see mine is a great experience. I was happy with the traffic to my Etsy store.

Thumbnail of user olgar12
2 reviews
9 helpful votes
March 5th, 2018

In general I have no complaints but one. I've been buying from Etsy for some time and so far got one unresolved incident. The store name is AvesDesign and I bought some bralette which looks beautiful, delicate, and exactly what I was looking for. I bought a white one and even asked if they had black one available that I was interested. They sent me this bralette from he'll. Stretched, stained and far from be a-delicate-well-cut-sew-girl-thing. I wrote to them to never be answered and the cherry on the top... I can't find the store anymore. Can they block? Thieves.

Thumbnail of user carolynd57
1 review
3 helpful votes
January 6th, 2018
• Updated review

I did get a response from etsy; they were able to put me in touch with the vendor; I did get my item after 3 weeks.

Don't order from etsy
January 6th, 2018
• Previous review

I ordered something on Dec. 8 & never received the item. Because I checked out as a guest, my email address was not file. When I contacted etsy, I got the reply, "sorry we aren't able to connect your order to a vendor". So I guess it's too bad for me. I will never again order form this site.

Thumbnail of user dob36
4 reviews
7 helpful votes
May 27th, 2017

Etsy is definitely a niche market. However, I consider it very good at what it does. I don't normally go to Etsy when I'm looking for your average consumer product, but sometimes for gifts or special items, it's a great place to check out. I have also had my own store up and running for a while. Although I haven't had much success with sales, it's fairly easy to use and pretty straightforward, and also Etsy doesn't take out nearly the amount out of your revenue that eBay does. I do love eBay for certain things, but when it comes to selling my handmade product, I would much rather sell through Etsy than eBay.

Thumbnail of user kristens51
16 reviews
86 helpful votes
June 18th, 2021

I've shopped on Etsy several times. For people who don't know, it's marketplace of thousands of sellers. I buy gifts for my daughter, as she's a huge beauty fan but she's vegan, and it's sometimes hard to find products that are cruelty free and vegan. I've had great results with the sellers I've shopped. However, be careful with clothing. I bought myself a few t-shirts, and one was only in men's sizes. I got a larger size, as I didn't know if it would shrink. It was a large and I barely got it over my head. And it wasn't worth returning, so next time I'll be more careful.
I've also started making candles. I bought some scents to add to them. I ordered I think 6 different oils. Only 3 came. I wrote to the seller, and after 3 months I gave up and wrote to customer service. I got a refund very quickly.
So. Overall, I like the site. And I will continue to use them, especially for beauty products.

Tip for consumers:
Check each seller's reviews and policies

Products used:
T-shirt, beauty products, candles

Service
Value
Shipping
Quality

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From the business

Etsy is a marketplace for buying and selling crafts, handmade and vintage goods, as well as art and craft supplies. Etsy is a private company based in Brooklyn, New York and has raised more than $90 million as of May 2013.

Company Representative

Thumbnail of user alisas27
Alisa S.
Typically does not respond to reviews

How do I know I can trust these reviews about Etsy?

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