• etrailer

etrailer

Overview

etrailer has a rating of 4.61 stars from 2,957 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with etrailer most frequently mention customer service, fast delivery, and bike rack. etrailer ranks 1st among RV sites.

  • Service
    380
  • Value
    169
  • Quality
    139

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 94%
Positive
1,797
Neutral
55
Negative
60

Instant Feedback

122
See all photos

What reviewers want you to know

Positive highlights

  • Thank you for your information regarding the Truck Mount 2-bike Rack for my 2015 Lincoln MKZ.
  • The installation videos they provide are very informative and help get the job done correctly.

Critical highlights

  • I again contacted customer service and requested hardware be resent.
  • Here we have a trailer Hitch company that have no trailer Hitch.
How would you rate etrailer?
Top Positive Review

“I'm old, fairly mechanically inclined, totally inexperienced...”

MrDan
2/12/24

I'm old, fairly mechanically inclined, totally inexperienced with rebuilding RV trailer hubs/brakes... but seeing the required parts listed along with videos of their installation/adjustment gave me the confidence to do this job. It appears my outer bearing caved in and caused major damage but, thankfully, it came apart as I was backing into my driveway AFTER towing the trailer across a major lake dam and through some complex road construction! Thank you, God!

Top Critical Review

“The website is absolutely horrible, I had to pay extra...”

No
1/12/24

The website is absolutely horrible, I had to pay extra for shipping because my first attempt at ordering wasn't processed and instead of sending me an email to let me know you called me from a number that looked like spam so I ignored it. It seems like you guys don't want people to place orders with you based on the website. I will only use etrailer when I have to unless the website and ordering experience is updated.

Reviews (2,957)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (842) bike rack (106) installation videos (200) roof rack (54) trailer hitch (133)
Thumbnail of user paulj1973
1 review
0 helpful votes
February 25th, 2024
Verified purchase

Installing hitch and wiring on 24 Honda Passport very easy. Package arrived quickly. One slight challenge and reason for 4 not 5 stars was that one of the hitch mount holes had to be slightly filed and repainted in order for all the mounting bolts to line up. It wasn't a big deal but made the project take an extra hour. The 4 pin wiring harness was also easy to install. Having a small mirror and flashlight made finding the factory connector easier without removing the side panel. Everything looks and works great.

Reason I chose this business:

Great past experience. Good price. Good quality. Easy installation. Good installation videos. Fast delivery.

Thumbnail of user curlyj1
1 review
0 helpful votes
February 17th, 2024
Verified purchase

Shopping was easy. Everything that I needed was referenced to my chosen vehicle, nice. Wiring harness plug support plate was over-priced. Its just a piece of bent metal with a hole in it!
Received package a little late, box was in bad shape but all components were in good condition. Haven't installed it yet so time will tell

Reason I chose this business:

Best price and no shipping

Service
Thumbnail of user johannesn8
1 review
0 helpful votes
February 23rd, 2024
Verified purchase
• Updated review

It was good. Hitch receiver has over 3 scratches on it. It's supposed to be delivered without scratches. Not a big deal but just feels like it was a demo on a floor to show customers. And I still payed full price after my order.not even 10 hours later the product was dropped almost with $20 and then a day after that the product went up and was still $10 less then I paid

Reason I chose this business:

Because off all the information. And custom made

Love the site
February 17th, 2024
Verified site experience
• Previous review
Reason I chose this business:

Because off all the information

Thumbnail of user kenj337
1 review
0 helpful votes
February 27th, 2023

Bryce D. Provided very helpful feedback on my unusual situation. His response was somewhat quick and complete.

Thumbnail of user tonyb928
1 review
0 helpful votes
October 11th, 2021

The directions provided seem to be accurate. I have not yet purchased the wiring harness or attempted the installation. I will have to check back after the installation. The answer to my question was that the procedure in the installation should still be correct. But, the specific difference from the video is that the 12VDC battery in the 2018 Ford Fusion is in the trunk (not the engine bay). So the routing instructions will not apply. But that might be minor. My specific question also had to do with whether I would need the power supply extension wire or not. I'm still not sure that I will need it, unless it is just to use a ring terminal preinstalled on it. A video clip added to the end of the original addressing installation differences on the hybrid would be helpful.

Products used:
I have not purchased this wiring harness. But, I have purchased others from etrailer, and they have been high quality, and easy to install.

Service
Value
Shipping
Returns
Quality
Thumbnail of user davel301
1 review
0 helpful votes
January 13th, 2019

Etrailer- I appreciated their feedback, as I opted for similar tires to what they recommended
Because the trailer manufacturer offered that upgrade.
But, I would suggest they familiarize themselves more with the "steel" trailer tires (e.g. Hankook) as those are becoming more sought out due to blow-out resistance. My friend has those and has not had a blow out in years.

Thumbnail of user scooterd1
1 review
1 helpful vote
June 30th, 2018

The bike rack is heavy duty. Also you might I want to add in comments that people may need to put a 2" or 4" hitch lift attachment, It sits low on 2018 Nissan Murano hitch setup. Also the rubber slides on wheel rests could be a little more solid. But if you don't take the wheel rests on and off they are fine. The wheel rest can work for other items such as carts and lawn chairs so I use them in various formations, that is why I take them on and off.

Value
Thumbnail of user ashleym766
1 review
0 helpful votes
September 1st, 2020

Jason was very helpful with my issue. He gave us feedback that was needed to fix our maxxair fan. Although, we had to replace both the motor and the circuit board, we were very excited to getting the fan running. Jason was helpful with my issue and I would highly recommend asking etrailer questions you have regarding maxxair fans.

Thumbnail of user dont251
1 review
0 helpful votes
September 10th, 2020

I purchased the ******* Hitch Ball Mount for my truck and RV. It has a rubber anti-rattle device included with it. Many people said that the rubber device didn't last long and replaced it with the set screw *******. I checked the E-Trailer web site and sure enough one of their techs said that the set screw could be used to replace the rubber device. Here is that question and answer:
Replacement Anti-Rattle for Curt Adjustable Ball Mount # C*******
Question:
Is there a replacement for the rubber anti-rattle. It is a poor design and does not last! Any suggestion?
Asked by: Rory C
Expert Reply:
In place of the rubber bumper included with adjustable ball mount # C******* you can use anti-rattle set screw # C*******. Unlike the bumper this set screw will thread in from the back.
Expert reply by: Michael H
After further research I read that the set screw could only be used with a couple of other hitch ball mounts. I also examined my hitch and determined that there was no way to install the set screw on the ******* from the rear as the directions for use state. I asked E-Trailer the question about the screw replacing the rubber device and here is their reply:
Expert Reply:
The Replacement Anti-Rattle Set Screw with Wrench for Curt Channel Style Adjustable Ball Mount # C******* is a set screw that is 1/2" -13 x 1" bolt. I reached out to my tech contact at Curt and it is not designed to replace the rubber anti-rattle plug included with the Curt Adjustable Ball Mount # C*******. The rubber plug was actually created because of issues with customers overtightening the set screw and ruining the threads on the anti-rattle so the rubber plug anti-rattle was the solution to the set screw issue.
Expert reply by: Jason S

Bottom line is that the screw is not compatible with the ******* even though the web site says that it is.
All that being said I love the hitch I purchased and will use it with the rubber anti-rattle device and get a new one if it fails. Also the response from E-Trailer to my question was prompt and cleared up confusion for me. Do your own research on any product and make up your own mind. E-Trailer sells quality products and I will continue to use them for my truck and RV needs on specialty products.

Thumbnail of user logann197
1 review
0 helpful votes
March 4th, 2024
Verified purchase

Etrailer is great. Good prices and free shipping. My curt products had poor instructions but etrailer didn't write them.

Good service.

Reason I chose this business:

The prices. And availability

Service
Thumbnail of user keithh562
1 review
0 helpful votes
March 21st, 2021

Kyle was great in recommending what I needed as well as getting back to me very quickly. My complaint is the shipping time. It's been ordered a week now and it still hasn't shipped. Every day the shipping date is pushed back another day and this is getting ridiculous. I really need this item. I will have to cancel and try to find it somewhere else if it doesn't ship in the next day or two.

Service
Value
Shipping
Thumbnail of user dougm481
1 review
0 helpful votes
August 18th, 2020

Jason was extremely helpful, he told me what I needed to order and what I could re-use from what I had.

Thumbnail of user roberta2873
1 review
0 helpful votes
March 8th, 2022

I differ with the response that the average bike weighs 18 pounds. My bike is 33 and my wife's bike is 32. They are ordinary Walmart off the rack adult bikes. If Swagman limits a 4 bike rack to 100 pounds then, in my opinion it is not an adult 4 bike rack.

There is no proof of purchase because the rack will not hold our bikes.

Tip for consumers:
Sometimes items listed in stock seem not to be... to long between picking off shelf and actual shipping date

Service
Value
Shipping
Returns
Quality
Thumbnail of user garyi24
1 review
0 helpful votes
October 9th, 2019

Finally decided it's a defective circuit board. Really disappointed in the product but the company is concerned about making it right.

Thumbnail of user joshk438
1 review
0 helpful votes
June 5th, 2023
Verified purchase

I bought a class 3 hitch for my Rav4. The hitch itself is very solid, fit perfectly on the Rav. Literally my only issue is that it came scratched up, for me its no big deal, but I felt like the packaging was bare minimum. Some of the paint was scratched, only a small part of the hitch was wrapped to be protected. I hope they spare a couple extra pieces of cardboard wrapping for their hitches from now on.

Reason I chose this business:

Best prices

Thumbnail of user jaredf177
1 review
0 helpful votes
March 22nd, 2024
Verified purchase

Purchased from etrailer.com because of the helpful installation videos. The shipping box had two giant holes in it (one of them taped over) from the heavy hitch that we purchased. There wasn't any internal packing material to stop the hitch from rolling around the box. The hitch could have crushed the other components we purchased. The other components we ordered seem to be fine, but I haven't installed them yet. If they are damaged, then I will update this review.

Reason I chose this business:

Purchased from etrailer.com because of the helpful installation videos.

Thumbnail of user theresak688
1 review
0 helpful votes
June 7th, 2023
Verified purchase
• Updated review

Easy to navigate. Description dead on.
Originally scheduled to arrive Friday but delayed until Monday. I think that was a problem with. USPS.

Reason I chose this business:

Best product at best price. Had the perfect hitch for what I needed.

Easy to navigate
May 30th, 2023
Verified site experience
• Previous review
Reason I chose this business:

Best product at best price

Thumbnail of user curto6
1 review
0 helpful votes
October 19th, 2020

I had inquired about the poor radio reception on a Furrion Entertainment System radio. Jason S. Provided a prompt response and two suggestions for replacement antennas with amplifier to boost the incoming signal. The information was very helpful and both recommendations were competitively priced from etailer. Both carried good customer reviews from various sources..

Thumbnail of user cliffr81
2 reviews
0 helpful votes
May 31st, 2023
Verified purchase

I ordered the brake control unit in plenty of time to have it here before we left for vacation but it didn't ship out for nearly a week. I guess some sort of warehouse move was in progress which delayed shipping. I ended up robbing a controller from another one of my vehicles so good ending to the story. Otherwise a good experience as always.

No issues there, very helpful and explained the situation that caused the shipping delay.

Reason I chose this business:

Previous customer, good prices and usually super fast shipping.

Service
Thumbnail of user richz13
1 review
0 helpful votes
November 29th, 2019

I had a question about the installation of the trailer hitch wiring that was unclear from their video. Got an answer that satisfied me, and the hitch and wiring were here and installed 3 days later.

Thumbnail of user richardj2009
1 review
0 helpful votes
February 23rd, 2024
Verified purchase

Order process was very easy. Order arrived quickly via a freight service. Only complaint is that I did not know the order was coming. Delivery showed up two days earlier than confirmation said. Fortunately I was home so everything was good. Would have expected a little better coordination a freight delivery.

Thumbnail of user telie
1 review
0 helpful votes
June 6th, 2023
Verified purchase

First the pros looks great and the most important identical to my stock ones on my toyhauler so should be a really simple install now the reason i gave this 4 stars instead of 5... they had a little bit of surface rust i dont know how they where stored but that disappointed me but nothing a quick clean and some quick undercoating fix that should of never came that way to start but simple fix

Reason I chose this business:

Best prices and has almost everything i need for my rv needs

Thumbnail of user markr3851
1 review
0 helpful votes
March 22nd, 2024
Verified purchase

Was given as a gift. Arrived in a reasonable time but with part of the hitch sticking out through the carton and scuffed up some. Should still work but it seems like something that costs what it cost should be better packaged for shipping.

Reason I chose this business:

Seemed to be the best based on reviews.

Thumbnail of user jerryk389
2 reviews
0 helpful votes
April 7th, 2022

Needed a harness/pigtail for my ford van that has factory tow wiring. Etrailer only carries the actual socket, not the intermediate harness. I ended up going to ford for the whole thing but i did get prompt and honest answers from my inquiries.

Tip for consumers:
nothing to add

Products used:
none

Service
Value
Shipping
Returns
Quality
Thumbnail of user creamed65
1 review
0 helpful votes
April 22nd, 2023

The tech sent me almost the exact information I needed for the parts that I needed. The explanation was good but the tech could have stated that he had included info for both leg kits but I figured it out after reviewing the email he had sent me.

Service
Value
Shipping
Quality

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From the business

The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.

Business History

Our company dates back to 1946 when we were founded by Henry Bross as a small family business. First an R. V. park and then a service station with the intention of serving the local neighborhood, a need for quality parts and accessories at an affordable price quickly became apparent. The company began growing to serve an ever larger market, and in 1976 we constructed a massive new showroom, warehouse, and installation facility that quickly became a regional destination. Customers began traveling from all of the surrounding states to get the supplies they needed and were unable to find locally, or for a fair price. We have always maintained installation facilities staffed with experts, to make sure that the parts we are selling are of high quality and work the way they are supposed to. With the advent of the internet, our company made the natural progression to use our extensive facilities, experience, and expertise to begin serving a nationwide customer base. In recent years, we have added to our shipping, warehouse, and installation facilities to make sure that we are always able to serve our customer's needs. Now in its third generation, etrailer.com has kept the dedication to quality and service you expect, while growing to be the leading retailer of custom fit towing parts and vehicle accessories.

etrailer.com accessories warehouse
Massive warehouse, shipping, and installation facilities along with employees and management that have a deep history and passion for automotive accessories means that etrailer.com is able to deliver the top quality, custom fit supplies you need at a price that will fit your budget. We use our decades of experience to make sure the parts we offer are of the highest quality, and from manufacturers that can be trusted. We use our enormous buying power, modern facilities, and efficient shipping networks to make sure the prices you pay are as low as possible.

etrailer.com towing parts warehouse
Our modern installation facilities allow our expert installers and customer service representatives to actually install and use the items we sell. This means that if you have a question, trouble with an installation, or problems using a part, you can get real help, from a real person, with the expertise needed to solve your problem.

etrailer.com is the world's leading online retailer of custom fit towing accessories. We carry thousands of vehicle accessories, such as custom fit trailer hitches for over 3,800 different vehicles, performance chips, heavy duty towing supplies, bike racks, cargo carriers, step bars, tonneau covers, lights, car covers, floor mats. We also carry and extensive selection of trailer parts, R. V. Supplies with about 2,500 custom fit trailer, RV and motorhome items. We are continually adding to products and information to our site that will make your vehicle, trailer, or RV more useful and more fun.

Our decades of experience, with over 75 years in business and enormous buying power ensure that you will get quality parts, and excellent service, at a great price.

Company Representative

Thumbnail of user rachaelh41
Rachael H.
etrailer.com Customer Service
Typically does not respond to reviews

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