• ETrade Supply

Overview

ETrade Supply has a rating of 3.03 stars from 64 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ETrade Supply most frequently mention customer service. ETrade Supply ranks 74th among Mobile Repair sites.

  • Service
    9
  • Value
    9
  • Shipping
    9
  • Returns
    9
  • Quality
    9
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What reviewers want you to know

Positive highlights

  • A little background, I'm a repair shop owner who purchases around $6-7k worth of parts montly.

Critical highlights

  • The main part of my order was canceled and I was not notified at all which is terrible customer service.
  • Well i immediately contacted etrades customer support.
How would you rate ETrade Supply?
Top Positive Review

“Worth It. Buying from here.”

SHUBHAM S.
5/17/18

I ordered Nokia LUMIA 1020 LCD with Digitizer Assembly S+ Grade. Fittment product was as good as new. In rupees it cost me 6800 INR. Whereas in service centre it was 16.500 rupees for replacement. I am happy with product quality. But delivery time is too long & filled with full of hurdles. When it comes to courier delivery etc.

Top Critical Review

“Defective parts and 30% refund only. No way to contact them.”

Jonathan C.
9/20/18

Be careful buying from these scammers. They will send you a defective part and won't help refund or replace even with a video proof. After lengthy back and forth communication they finally agreed to refund about 30% of the total cost only. No way to communicate with them afterwards. Please save your money and buy elsewhere. If you cant find other options, i suggest ifixit. Ifixit may be a bit more expensive but seems that people can return/refund defective goods.

Reviews (64)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (14) repair shop (5) customer support (5) hong kong (3)
Thumbnail of user nickd102
1 review
7 helpful votes
January 31st, 2018

I ordered a replacement screen for the iPhone 5SE, choosing the most expensive OEM option offered, complete with the appropriate tools.
Within the 3 month warranty period, the replacement screen became faulty appearing foggy or cloudy, and losing contrast intermittently.
When I attempted to claim the warranty within the warranty period, after a month of communications back and forth, ETrade Supply offered 70% of the product cost without any explanation why the full 100% cost wasn't offered. As such, I have paid $60USD to be sent a faulty screen.

Others have obviously received working screens, and the product cost was reasonable and shipping was very fast, but buyer beware - if you need to claim warranty, be very strong with your demands.

Thumbnail of user alleng11
1 review
6 helpful votes
March 19th, 2014

Parts are of good quality but flatrate shipping charge of $18.99 is bad. Buy a $80 HTC LCD digitizer, shipping is $18.99. Buy a $1.66 speaker, pay $18.99, buyb a screw $18.99 shipping even if the part is in their Texas wearhouse. I don't buy from them because of their excessive shipping charges.

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From the business

Etrade Supply is a leading supplier for cell phone parts, iPhone Parts, PDA parts, Smart phone parts, iPhone 4s Parts, iphone 5 parts, mobile phone parts, LCD screen and digitizer. We offer experienced, timely, worldwide logistics support with competit...

Company Representative

Thumbnail of user etradesupplye
etradesupply e.

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