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Review of ETrade Supply

ETrade Supply reviews

2 reviews
19 Hung To Road
Dallas, TX 75238, US
Tel: +1-972-850-3910
complaints@etradesupply.com

2 reviews with 2 stars

nickd102
1 review
5 helpful votes
1/31/18

I ordered a replacement screen for the iPhone 5SE, choosing the most expensive OEM option offered, complete with the appropriate tools.
Within the 3 month warranty period, the replacement screen became faulty appearing foggy or cloudy, and losing contrast intermittently.
When I attempted to claim the warranty within the warranty period, after a month of communications back and forth, ETrade Supply offered 70% of the product cost without any explanation why the full 100% cost wasn't offered. As such, I have paid $60USD to be sent a faulty screen.

Others have obviously received working screens, and the product cost was reasonable and shipping was very fast, but buyer beware - if you need to claim warranty, be very strong with your demands.

alleng11
1 review
6 helpful votes
3/19/14

Parts are of good quality but flatrate shipping charge of $18.99 is bad. Buy a $80 HTC LCD digitizer, shipping is $18.99. Buy a $1.66 speaker, pay $18.99, buyb a screw $18.99 shipping even if the part is in their Texas wearhouse. I don't buy from them because of their excessive shipping charges.

Customer Questions & Answers

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Hey men, the Etrade supply is available to ship to India now

By Jack M.
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Etrade Supply is the professional mobile phone spare parts foreign trade company in China, Shenzhen and has a warehouse in Dallas, US.

By arvin j.
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Etrade Supply is the professional mobile phone spare parts foreign trade company in China, Shenzhen and has a warehouse in Dallas, US.

By arvin j.
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The shipping way to Nigeria only supports Economy shipping.

By arvin j.
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The recommended payment is wire transfers, also you can use Paypal.

By arvin j.
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The Etrade Supply has 180 warranty days. More details please visit https://www.etradesupply.com/quality-warranty.html/

By arvin j.
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Apply an "RMA" and the customer service will contact you to solve your question.Here is process how to apply RMA http://www.etradesupply.com/knowledge-base/cat/policies-terms/post/rma-process/

By arvin j.
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Transport will be delayed for various reasons, you can use the "live chat" on https://www.etradesupply.com/ to connect with the customer service

By arvin j.
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Yes, depending on the parts you purchase. They have a variety of grades. A grade would be OEM, or made by the same original manufacturer that made them for Apple. B grade would be the same, but with imperfections, I believe R grade is aftermarket. They have a detailed description of the grading system in their Q&A on their website.

By Infexus B.
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