• ETrade Supply

Overview

ETrade Supply has a rating of 3.03 stars from 64 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ETrade Supply most frequently mention customer service. ETrade Supply ranks 53rd among Mobile Repair sites.

  • Service
    9
  • Value
    9
  • Shipping
    9
  • Returns
    9
  • Quality
    9
See all photos

What reviewers want you to know

Positive highlights

  • A little background, I'm a repair shop owner who purchases around $6-7k worth of parts montly.

Critical highlights

  • The main part of my order was canceled and I was not notified at all which is terrible customer service.
  • Well i immediately contacted etrades customer support.
How would you rate ETrade Supply?
Top Positive Review

“Worth It. Buying from here.”

SHUBHAM S.
5/17/18

I ordered Nokia LUMIA 1020 LCD with Digitizer Assembly S+ Grade. Fittment product was as good as new. In rupees it cost me 6800 INR. Whereas in service centre it was 16.500 rupees for replacement. I am happy with product quality. But delivery time is too long & filled with full of hurdles. When it comes to courier delivery etc.

Top Critical Review

“Defective parts and 30% refund only. No way to contact them.”

Jonathan C.
9/20/18

Be careful buying from these scammers. They will send you a defective part and won't help refund or replace even with a video proof. After lengthy back and forth communication they finally agreed to refund about 30% of the total cost only. No way to communicate with them afterwards. Please save your money and buy elsewhere. If you cant find other options, i suggest ifixit. Ifixit may be a bit more expensive but seems that people can return/refund defective goods.

Reviews (64)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (14) repair shop (5) customer support (5) hong kong (3)
Thumbnail of user jonathanc236
1 review
18 helpful votes
September 20th, 2018

Be careful buying from these scammers. They will send you a defective part and won't help refund or replace even with a video proof. After lengthy back and forth communication they finally agreed to refund about 30% of the total cost only. No way to communicate with them afterwards. Please save your money and buy elsewhere. If you cant find other options, i suggest ifixit. Ifixit may be a bit more expensive but seems that people can return/refund defective goods.

Thumbnail of user frejan
1 review
2 helpful votes
September 7th, 2020

I paid for an S+ grade iPad Pro screen with digitalizer, everything went through fine my end. A few days later I receive a weird email demanding an extra $38 or they won't send my parcel. They claim is a "remoteness fee" due to my address even though I live in a city and only 1 hour from the capital city of my country. It's clearly a scam! I've already paid $50 for shipping, and a screen weights less than 0.5kg so charging a total of $90 just on shipping is a lie and a con. I've had many things delivered by DHL and it's never cost this much money nor cost any additional fees. Beware of this company! They're dishonest

Tip for consumers:
Avoid! It’s a scam!

Thumbnail of user jayl257
2 reviews
3 helpful votes
May 21st, 2019

This site came with good reviews from some blackberry users. I ordered a few parts that were listed as "in stock" and checked on the delivery 4 days later because I did not receive a shipment notice. The order status read "payment pending". In 2019, a credit card from a major international bank should not require 4+ days to verify. The vendor customer service did not respond within 24 hours despite 2 attempts. Therefore, I cancelled the order and have notified my credit card company to decline all attempts to charge my account. I will not use or attempt to use this vendor again.

Thumbnail of user rocks12
1 review
4 helpful votes
December 11th, 2018

Is this place for real? I spent a lot of time entering in my personal information so I could order a few parts for a phone I'm trying to fix. I keep getting an error page every time I try to submit my order... AFTER I've already entered in all my personal information INCLUDING CREDIT CARD NUMBER! NO ONE ANSWERS THE CUSTOMER SERVICE PHONE NUMBER PROVIDED! I keep calling and leaving messages.
Is this a for real place? I'm thinking they have all my information now. Not good!

Thumbnail of user adamv50
1 review
11 helpful votes
September 20th, 2018

I placed an order with this company and a month ago and only recieved one item I have ordered. The main part of my order was canceled and I was not notified at all which is terrible customer service. They also charged me $27 to ship a $10 part. I have tried to contact their customer service and all I get is a recording telling me they cant take my call. Also their live chat is not a live chat at all it also displays We will get in touch with you soon.

I will not be doing business with them again

Thumbnail of user appler2
1 review
10 helpful votes
September 17th, 2018

These people are the worst when it comes to customer service. They don't answer the phone (like, EVER) and their voice mail boxes are all always fulll

Thumbnail of user mariog97
1 review
9 helpful votes
September 9th, 2019

I have bought from this vendor a Grade S+ OEM display LCD for HTC 10 and I found many trouble on touchscreen.
The sensitivity is very very low respect to the original HTC screen, the multi touch not works well, the double tap to turn off/on the screen not work at all, the "HTC Ice View" case not work at all.
The screen isn't OEM at all and it isn't compatible with HTC 10.
I've spent half day of my life and spent money to install and remove this fake screen and ETS support service have offered to me only a discount on the fake product (be aware, only on the fake product not on the shipping cost).
I asked to PayPal and obtained a full refund (fake product and shipping). Without PayPal I would have lost my money.
Don't buy

Thumbnail of user rupertd11
1 review
6 helpful votes
April 29th, 2018

I ordered an s+ screen, it arrived faulty. I sent it back and they said they had not received it even though I have tracking of the item saying it was received!

Contacting them they requested I send it to a different address from the address it was shipped from. Still, they claim that they have not received it.

Do not buy from these people.

Thumbnail of user albinm23
1 review
4 helpful votes
September 26th, 2018

Its Not the Best.
Just dont buy i lost mybe 4000usd.

The screens ar bad and you order refurbish you get copy bad.

Thumbnail of user darrylb39
1 review
6 helpful votes
May 5th, 2018

Bought a screen and paid $35 for shipping, it said the product would be shipped in 7 days. Later got an email saying that i need to pay $5 dollar more if i want to receive the product in 7 days or else its gonna take 30 days more. Concealed information.

Thumbnail of user alexd105
1 review
9 helpful votes
August 9th, 2016

These guys advertise their so called S+ grade as *OEM*. They do have other grades that are "OEM-Compatible". Thus, S+ is definitely advertised as genuine products. Unfortunately, I received an S+ grade Samsung S4 glass-digitizer module that is *NOT* even properly assembled! As you can see from the attached photos, a working part would have the vertical flex cable on top of the horizontal one and connect to the white connector above. Their part has the vertical cable buried under the horizontal one and connects to nowhere! The touch function as a result is not working. I doubt this is an OEM product and likely a counterfeit!

Thumbnail of user zadd
1 review
13 helpful votes
September 8th, 2015

I have been buying from them for the last 18 month, not a single transaction where I didn't have to return faulty screens, now it's a nightmare to get a single good screen from them, just avoid at all cost, I had to return £600 of goods and block transaction through PayPal because they did not refund return cost as there policy suggest.
It affected my business and have to close down because of customers complaint.

Thumbnail of user johnnym70
1 review
3 helpful votes
July 17th, 2017

Most of what we buy are defective. Not worth it to ship them back. Wouldn't suggest using them. Even their highest grade quality part is not worth it.

Thumbnail of user hansd10
1 review
10 helpful votes
October 15th, 2014

I ordered a screen-assembly for my Samsung S4 Mini T. And received the part for the Samsung S4 Mini. I complained, sent pictures of why it did not fit a week later I received the reply that the T version is not available in their region (?). Now 4 weeks further, they do not answer my e-mails, two weeks ago I received an e-mail saying that it's a holiday there and they will get back to me. After 2 weeks still no answer.
They want a 30% restocking fee, and I have to send it back on my expense!

Service
Value
Shipping
Returns
Quality
Thumbnail of user etradesupplye
etradesupply e. – ETrade Supply Rep

Hello Hans, thanks for your feedback. Actually we had an other Australian customer bought this part months ago, and we refunded customer and added reminding tips in product page(This screen assembly is only compatible with the Galaxy S4 Mini GT-I9190 and Galaxy S4 Mini GT-I9195, but it does not compatible with the GT-I9195T(Australian version). Please check your variant before purchasing). Sorry that we should highlight it thus you will find it more easier and won't have such issue. Just check your WEA history, once got your returned part we will issue the refund at same time. Thanks&regards, ETS Customer Service.

Thumbnail of user yohaiy
1 review
6 helpful votes
June 27th, 2016

"I ordered original parts as indicated on the site
But I got poor quality refarbish parts... And have nothing to do with them

Thumbnail of user carlosg34
1 review
8 helpful votes
June 30th, 2015

Happen again, after a few months. This time I buy some flex cable and a battery for galaxy s3, the grand total was around $25 usd. But when I check my history on my bank account I realize that they charge me $250 usd stead $25. I call right away to their main office and after trying to speak with yhe general manager, shes was so rude on my, saying that they don't gonna reimburse my money and shes just hang my call... I gonna never buy with this company. After market parts and thief's

Thumbnail of user gonzaloq
1 review
9 helpful votes
April 21st, 2015

I bought a Nexus 5 display from them. After three weeks, without any kind of hits or anything, it just got cracked by itself from side to side of the screen, and the customer support wouldn't recognize the damage due to bad quality product. Avoid their screens!

Service
Value
Shipping
Returns
Quality
Thumbnail of user aliceg37
2 reviews
7 helpful votes
April 18th, 2016

RIP OFF

Thumbnail of user normanh19
1 review
11 helpful votes
August 13th, 2014

Please do not make the same mistake like me: I ordered bye EtradeSupply.

The qualitiy of the products is verrry bad. The worst. Just trust me I bought a lcd htc one m7. To get the money back you must send it to China or US thats terrible.

After 2weeks no using of my handy a didn't get the money back. And believe me I am not one of that morons that can't repair their mobile phone. The display works for one weeks...

Thumbnail of user boob4
1 review
10 helpful votes
January 28th, 2014

OMG... I never have this worst customer center before.

I got the wrong item, so I returned it. (I contacted with the costumer center and they told me how to send it) I understand that they charge 25% for returning, but I returned the item over a month ago and they never gave me refund back. They always excuses. I paid $200- for the item, so I'm supposed to have $175- back from this company,
If you have to return the item, you should take pictures how you put it in the box. And pictures of the box.
I'm so irritated and I never recommend this company to anybody.

Thumbnail of user tracyr19
1 review
11 helpful votes
October 15th, 2015

If I could give ZERO star I would. Please don't waste your time buying from this company. They send you broken parts even though they say they test parts before shipping. Then when you try to return, they ask for pictures and you speak with someone in China who tells you to send an email. Then it takes them 12 hrs to respond to your email only to see that it's an automated response with a link to fill out an RMA form... which doesn't work. Oh and the order came with a phone number that doesn't work either. I have to now find the RMA and fill out and hope this process doesn't drag on for more days and I get my money back soon. In the meantime I have to order the parts somewhere else. STICK WITH ORDERING FROM US SELLERS. They only have a warehouse here... customer support is in China.

Thumbnail of user ballem
1 review
10 helpful votes
February 4th, 2014

Bad quality products. Replaced s3 screen and digitizer. This has got lot of scratches and also got a crack. The quality is not as good as genuine products.

Thumbnail of user za1292
1 review
11 helpful votes
May 6th, 2013

They claim to have brand new OEM, but believe me they are definitely not, I work in the industry and they have all clones and copies, I ordered screens and digitizers only to find they have been somewhat tampered with telling me that they have been refurbished. All the videos they have of their QC is fake, its just a quick act for the video. And when you try to place a negative review the Mods quickly stop it, contact you and ask you to work things out.

Thumbnail of user alexs240
1 review
11 helpful votes
November 2nd, 2014

We own a repair store in northridge California and thought we can add etradesupply to our list of suppliers. We order min $1500 to $5000 / mo. There customer service is a horrible. They offered free shipping, then went back on there word saying have too many ipad screens in our shopping cart and it's just too heavy to offer free shipping. They then offered 4% discount, and went back on there word, no 4% discount shows at checkout. There customer support is horrible. I wasted 3 days chatting with there customer service, very slow responses, hard to understand English, and then ended up no where. I don't trust a company that do not care about there customers. Good bye etradesupply. Webcarts#gmail

Thumbnail of user etradesupplye
etradesupply e. – ETrade Supply Rep

Hello Alex H., thanks for your feedback. As sated before, the 4% discount is generated by system that once go through checkout one will find it. We specified the US and HK inventory and offered additional shipping discount for you, while no further feedback returned about order. Sorry that both of we two sides have our own points to stand for. We shall thank you for your suggestion and long term monitoring to us, we will also improve our internal customer service as long as customer requested. See you Alex, your account is always reserved.

Thumbnail of user wardb18
1 review
11 helpful votes
September 20th, 2013

Returning a defective part is a BIG hassle. I'm pretty sure they won't replace it if it is.
They said: "Regarding 1 x defective white iPhone 5 LCD assembly, the second QC is finished. However, the inspection report shows that many scracthes on the digitizer were caused by improper man-made handling. So, under this circumstance, it is very difficult for us to offer the replacement. However, this broken LCD assembly can be repaired and look new again if you would like to do that and pay the reparing fee $24.60 please advise."
I said: No thanks. You can keep it and sell it to someone else. Please remove me from your email listing. I'm no longer purchasing parts from etrade supply. Happy selling

The part was bubble wrapped. So if I paid $24.60 (probably plus shipping) it would look new again? Thought it was scratched.

I see a Sea of separation and not much customer loyalty.

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From the business

Etrade Supply is a leading supplier for cell phone parts, iPhone Parts, PDA parts, Smart phone parts, iPhone 4s Parts, iphone 5 parts, mobile phone parts, LCD screen and digitizer. We offer experienced, timely, worldwide logistics support with competit...

Company Representative

Thumbnail of user etradesupplye
etradesupply e.

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