• ETrade Supply

Overview

ETrade Supply has a rating of 3.03 stars from 64 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ETrade Supply most frequently mention customer service. ETrade Supply ranks 66th among Mobile Repair sites.

  • Service
    9
  • Value
    9
  • Shipping
    9
  • Returns
    9
  • Quality
    9
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What reviewers want you to know

Positive highlights

  • A little background, I'm a repair shop owner who purchases around $6-7k worth of parts montly.

Critical highlights

  • The main part of my order was canceled and I was not notified at all which is terrible customer service.
  • Well i immediately contacted etrades customer support.
How would you rate ETrade Supply?
Top Positive Review

“Worth It. Buying from here.”

SHUBHAM S.
5/17/18

I ordered Nokia LUMIA 1020 LCD with Digitizer Assembly S+ Grade. Fittment product was as good as new. In rupees it cost me 6800 INR. Whereas in service centre it was 16.500 rupees for replacement. I am happy with product quality. But delivery time is too long & filled with full of hurdles. When it comes to courier delivery etc.

Top Critical Review

“Defective parts and 30% refund only. No way to contact them.”

Jonathan C.
9/20/18

Be careful buying from these scammers. They will send you a defective part and won't help refund or replace even with a video proof. After lengthy back and forth communication they finally agreed to refund about 30% of the total cost only. No way to communicate with them afterwards. Please save your money and buy elsewhere. If you cant find other options, i suggest ifixit. Ifixit may be a bit more expensive but seems that people can return/refund defective goods.

Reviews (64)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (14) repair shop (5) customer support (5) hong kong (3)
Thumbnail of user jackm210
1 review
0 helpful votes
September 8th, 2017

Great product and good packaging, the delivery is also very fast. I bought an Apple iPhone 6S Plus LCD Screen and Digitizer Assembly with Frame Replacement - Black - Grade S on ETrade supply. It comes fast and when I install it to my phone, it works well, the brightness and color looks like OEM, it's just as I expected.

Thumbnail of user arvinj
1 review
2 helpful votes
April 27th, 2017

I bought iPhone 7 LCD Screen and Digitizer Assembly with Frame and Small Parts Replacement Grade S+ few days ago.The shipping is fast, when i received it and replace it on my iPhone, it got work one time and looks very well. Thank you for Etrade Supply...

Thumbnail of user georges88
1 review
1 helpful vote
March 29th, 2014

I have ordered from Etrade Supply for over 3 years. They have great consistent quality, compared to other China or HK sites. Order and shipping time usually 2-4 days. Now that they ship some parts from the USA (Dallas I think), I can get some parts in 1-2 days. Their packaging is phenomenal--if you get larger orders it comes in these tough "Tupperware" tubs. Cool! My service rep Tom is great. Thanks Etrade!

Thumbnail of user jabc
1 review
0 helpful votes
December 12th, 2017

The glass was perfect and was nicely packed in a box with everything you needed. The products I bought is with package.

Service
Value
Shipping
Returns
Quality
Thumbnail of user paulb153
1 review
0 helpful votes
December 21st, 2014

I had a first buyer super great experience. I smashed my nexus 5 screen and all other site were giving me very high prices. I learned of etradersupply via a YouTube reviewer, bought the screen+some tools, watched their(etradersupply) YouTube channel for instruction and voila and almost brand new phone. They rock..

Thumbnail of user letiziag
1 review
0 helpful votes
January 21st, 2015

I know etradesupply for a long time, They are best in this field, We have placed more 100 orders never had any QC or late shipment issue.

Service
Value
Shipping
Returns
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Thumbnail of user maynew
1 review
2 helpful votes
February 3rd, 2015

Compared to the other guys out there i believe eTradeSupply is by far the best in the market! I was honestly pleasantly surprised to receive such Prompt, efficient, and friendly customer service. My experience in the past with other companies was less than admirable..

Thumbnail of user wesleym31
1 review
1 helpful vote
March 31st, 2014

Easy ordering process, super quick delivery and they even supply you with a video in the email to help you out. Over all, a great experience.

Thumbnail of user jakef20
1 review
1 helpful vote
April 12th, 2013

This site is amazing. I ordered a new digitizer/LCD for my nexus 4 and they not only had it but for way cheaper than everyonewhere else. Like about half the price. So I ordered and quickly got a shipping notification at the end of the day. Showed up at my house a few days later from China and it worked out flawlessly. Looks and feels exactly the same as before. Doesn't seem cheap either.

Thumbnail of user tsolmonb
1 review
1 helpful vote
March 28th, 2014

I have ordered parts from etradesupply recieved it in second day, the packing was good, quality excellent. Nice fast customer service gave me good advice. Just loving it.

Thumbnail of user tomb268
1 review
4 helpful votes
March 28th, 2017

Recently I bought a Sony Z2 screen from ETS. Their service and delivery is extremely fast, also the packing is great! But the problem is that the screen lifted after installation on my cellphone. I have asked them, and they sent me the original hot melted glue together with their installation video. For lack of professional repair tool, they advised me to use my blower instead. With their help, I have been familiar with the installation steps soon and become more professional.

Thanks for the customized service from the Etradesupply team!
Installation video for your reference https://www.youtube.com/watch?v=fdQAjObNq54

Thumbnail of user jamesd74
1 review
3 helpful votes
May 8th, 2013

I've been using etade supply for a couple years now, and have never had any big issues. Anytime there's been any problem my sales rep Roger has helped me out. I make about an order every week or so, and have never been sent anything that wasn't as said on the site (unless it was broken, in which case they sent me a new piece). But I never had any OEM trouble like the guy bellow, they've always been very honest.

Thumbnail of user martinp14
5 reviews
14 helpful votes
March 7th, 2013

I have been using etradesuppy for a few months and cannot fault the customer service or the quality of the parts. If you watch their videos on youtube you'll see how much time and effort goes into the service they give. The website is very quick and clean looking and you won't have any problems finding the right parts. I have tried other online suppliers and nothing comes close to the service etrade give you. Its a shame that most angry customers post reviews and the 1000's of happy customers don't have time. Give them a try and you won't be disappointed

Thumbnail of user nayanes
1 review
3 helpful votes
March 31st, 2014

Fast shipping, and very good packaging, this housing is perfect like the original, i had some problems assembling the volume buttons and power button, missing in colored ones some small metal pins to ensure the click of a button. Finally, the product is well made, and it was not necessary to make drastic changes to the adaption.

Thumbnail of user jakeh33
1 review
1 helpful vote
December 19th, 2014

I have ordered twice from Etradesupply.

All I can say is. WOW!

The delivery time is outstanding and the quality has been great. I highly recommend this site for anyone who wishes to purchase a replacement part for their cell phone.

A+++

Thumbnail of user greenwerksg
1 review
1 helpful vote
December 19th, 2014

I have multiple cell phone repair shops in Texas. I found Etrade Supply from great reviews from several people that attend a Dog park I frequent. I could not be happier w/ the customer service I have recvd. From them over the last 2 years. Any time I have had a question I generally recv an answer back from them w/in the hour! I recommend them to al my family & friends (that don't live near one of my repair shops lol!) I find their inventory to be fully stocked through out the year & shipping communication to be very accurate. Greenwerks, Inc

Thumbnail of user chimegd
1 review
0 helpful votes
November 26th, 2014

Hey I have been ordering 2 years from Etradesupply, Quality, Customer service everything is super. Also the shipping is great because box is so well that it would never break.

Tip for consumers:
I have been cell phone repair business 6 years, Now i have 8 repair chains. All of them buys from etradesupply

Service
Value
Shipping
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Thumbnail of user daveb89
1 review
0 helpful votes
December 18th, 2014

If you're looking for repair parts for your cell phone, I found a great place ETradeSupply. They have parts for all major brands like Samsung and Apple. Good prices and all the right parts! HIGHLY RECOMMEND!

Service
Value
Shipping
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Thumbnail of user juliaw15
1 review
0 helpful votes
December 18th, 2014

I've had great couple of years, experiencing with the supplies and phone parts. I've been ordering LCD and the quality is good, and shipping is great and on time. I've had great customer service along the years.

Thumbnail of user sams168
1 review
0 helpful votes
December 19th, 2014

I need some small parts for my repair shop and this company has quite some choices, so I ordered with them. The shipping was fast, the quality of their products are good. I'd definitely order w/ them again!

Thumbnail of user jimmief8
1 review
3 helpful votes
November 19th, 2013

We use Etrade Supply for any parts we can't get from our Wholesalers in the states. Even with our Ebay account Etrade outdoes them on quality of products we have ordered. I have three service centers and we order in bulk and I have an personal account specialist that we deal with for returns. No issues here one of the best wholesalers. Just take into account its overseas for shipping. In 2014 they will have a facility in U.S. for quicker shipping.

Thumbnail of user jargalb
1 review
1 helpful vote
March 31st, 2014

After assembling all back, I tested the all the sensors, IR blaster, TSP hovering, SPen hovering, red blue and green, black, and most importantly like most all note 3 problems, the multi touch. I could put 10 fingers and no glitching. Which makes this product perfect. I recommend this to you all.

Thumbnail of user samt37
2 reviews
10 helpful votes
December 18th, 2014

Got a quick return phone call and my order was shipped that day. Will definitely be ordering again!

Thumbnail of user munkherdenem
1 review
1 helpful vote
March 30th, 2014

I think it is one of the my fav and they selling goods in various qualities.

Thumbnail of user eelkok
1 review
2 helpful votes
June 20th, 2014

Ordered a telephonescreen on June 17th which was delevered two days later from across the world. The screen was transported in a hard plastic case. Information update during the processing was very good.

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From the business

Etrade Supply is a leading supplier for cell phone parts, iPhone Parts, PDA parts, Smart phone parts, iPhone 4s Parts, iphone 5 parts, mobile phone parts, LCD screen and digitizer. We offer experienced, timely, worldwide logistics support with competit...

Company Representative

Thumbnail of user etradesupplye
etradesupply e.

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