ETrade Supply

OMG... I never have this worst customer center before.

I got the wrong item, so I returned it. (I contacted with the costumer center and they told me how to send it) I understand that they charge 25% for returning, but I returned the item over a month ago and they never gave me refund back. They always excuses. I paid $200- for the item, so I'm supposed to have $175- back from this company,
If you have to return the item, you should take pictures how you put it in the box. And pictures of the box.
I'm so irritated and I never recommend this company to anybody.

If I could give ZERO star I would. Please don't waste your time buying from this company. They send you broken parts even though they say they test parts before shipping. Then when you try to return, they ask for pictures and you speak with someone in China who tells you to send an email. Then it takes them 12 hrs to respond to your email only to see that it's an automated response with a link to fill out an RMA form... which doesn't work. Oh and the order came with a phone number that doesn't work either. I have to now find the RMA and fill out and hope this process doesn't drag on for more days and I get my money back soon. In the meantime I have to order the parts somewhere else. STICK WITH ORDERING FROM US SELLERS. They only have a warehouse here... customer support is in China.

They claim to have brand new OEM, but believe me they are definitely not, I work in the industry and they have all clones and copies, I ordered screens and digitizers only to find they have been somewhat tampered with telling me that they have been refurbished. All the videos they have of their QC is fake, its just a quick act for the video. And when you try to place a negative review the Mods quickly stop it, contact you and ask you to work things out.

Hey I have been ordering 2 years from Etradesupply, Quality, Customer service everything is super. Also the shipping is great because box is so well that it would never break.

The glass was perfect and was nicely packed in a box with everything you needed. The products I bought is with package.

If you're looking for repair parts for your cell phone, I found a great place ETradeSupply. They have parts for all major brands like Samsung and Apple. Good prices and all the right parts! HIGHLY RECOMMEND!

I perform a handful of device repairs, and most of my parts come from trusted sellers on Ebay, well i decided to try something new, a wholesaler if you will. So i purchased a few items to repair an iPhone 4, total was around 80.00 usd, ( the iphone 4 was a personal device thank god!). In the package of items was a screen digitizer/battery door combo, upon reassembly when testing the new screen, i noticed it wasn't functional and at times i would just get the back light with no function. I had my old screen on site to test and make sure i didn't damage the motherboard, and the test was a pass,

Well i immediately contacted etrades customer support. They got back to me and had me fill out a WEA process form, i did and included all info and pictures. Thinking this was enough to get the ball rolling, i get an email back stating that i will have to ship the defective part in for further review. At the time i was ok with this cause i knew that the item was indeed DOA.

So i looked into shipping, for this 8oz item to ship back will run me about 40-80 usd. Customer service may not be a priority in some countries, robbing a one is, i sent them a final email back stating i will be not partaking in the transaction and as a customer i will just count this as a lesson learned.

I just thought for future buyers i would give a real clear description of this company and MY experience with them. Another service they could have easily offered was sending me a new part along with a prepaid shipping slip to send the defective item back in, but that would probably make a company like this bankrupt.

I ordered an LCD assembly for my GS II I777 from etrade supply.
http://www.etradesupply.com/oem-samsung-galaxy-s-ii-sgh-i777-lcd-screen-and-digitizer-assembly-with-front-housing.html

I had a very frustrating experience.

I received an assembly that was broken. One of the ribbon connectors was broken off. The ribbon was not adhered to the housing and the ground for the haptic buttons was not adhered as it would be on an OEM assembly.

I decided to return the part. Their return policy is that the customer pays for return shipping even if they send you a defective part and they verify it. Since they are based in Hong Kong shipping is expensive.

They verified that the part they sent was defective and credited back my original cost, but left me out to dry when it came to the return shipping cost. I declined to have them send me an additional part because I was afraid I would get another piece of junk that I would have to pay to send back. They did offer me a coupon for further purchases to ease my pain, but I will never use it.

In summary, I will never buy from them again, nor would I recommend them to anyone.

UPDATE - 1/21/2015 - after notifying the company of this review, two people from their customer support and their finance departments e-mailed me. They legitimately seemed concerned about resolving my issue. I was told that the employee that was working with me was disciplined. They offered to (and immediately did) pay for screws that I needed to purchase on my own. Their English is a little broken, but I feel that their hearts are in the right place. Thank you for making this right!

CAREFUL - company "moderates" product reviews (i. E. filters out poor product reviews). I tried posting a review of the product on their website and instead of accepting it, they responded privately to it via e-mail.

Product was a great price and arrived on time. Unfortunately, the LCD/digitizer with front bezel that I received that was advertised as OEM was probably not an OEM part. It was a different brand than the one that I removed from my Nexus 7. The bezel did not adhere as well to the glass/digitizer as the original - they separate with a little pressure, whereas the original one needs to be separated with heat (that is how good the adhesive was). Finally, there are 15 screws that hold the tablet together. Only 2 of the screws worked with the new assembly. Although the company was good about responding when I contacted them, they speak very broken English. After multiple days of communicating with them (I get a response every evening - presumably because they are located in Asia), they asked me to send back the unit, rather than just send me screws that work with my unit. Instead, I wasted a few hours figuring out what micro screws I needed and ordered them on my own. I hope that the LCD itself ends up being a good quality - as other knock-offs of the same brand have poor reviews on Amazon.

I know etradesupply for a long time, They are best in this field, We have placed more 100 orders never had any QC or late shipment issue.