• E*TRADE

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business
Is this your business?

Overview

E*TRADE has a rating of 1.6 stars from 269 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about E*TRADE most frequently mention customer service, debit card, and live chat problems. E*TRADE ranks 66th among Brokerage sites.

  • Service
    103
  • Value
    93
  • Quality
    94
Positive reviews (last 12 months): 2%
Positive
1
Neutral
1
Negative
49
23
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • They are the worst customer service I have ever seen.
  • I called Morgan Stanley (their owners) and complained about it.
How would you rate E*TRADE?
Top Positive Review

“Great”

Traci G.
10/10/23

Great platform for trading. Very straightforward and not at all scammy like a lot of trading sites can be. Test test test

Top Critical Review

“WORSE customer service ever”

Agustina C.
2/23/24

It went from the best online platform to trade to the WORSE since it got bought by Morgan Stanley! If you need to talk with someone FORGET about it. You get placed in a waiting line for 30 to 50 minutes. You end up hanging up, tired of waiting.

Reviews (269)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (74) morgan stanley (16)
Thumbnail of user serge.shevchenko.cd
1 review
0 helpful votes
August 26th, 2023

We have been using this bank for more than 10 years and have overall good opinion on it. This was our first bank that did not require personal contact to open an account and had pretty comprehensive online capabilities. However, recently we had to do transfers for a few accounts and found out that every single step has to be supported by us calling customer service. You submitted all docs and they rejected the request, call to find out why. Oh, you had to submit a copy of DL. Uploaded? Call again and they will verify it over the phone, but please call in two days to make sure everything was ok. Rejected again?, Call to find out why. Because the statement is old. Uploaded? Call again. DL was scanned, but it is supposed to be a cellphone image, not scanned image. Uploaded? Call again. We just did and were told everything looks good, but again, call in two days to give them time to review and make sure everything is good. Come on, people, it is 21st century out there, keep automating your processes and don't get stuck in old technologies! In addition, some accounts do not have option to contact customer service by secure email, but some do.

Service
Quality
Thumbnail of user jonahm26
4 reviews
5 helpful votes
September 13th, 2019

I too was a victim but I got my money back, reach out to recoverbinary AT protonmail com. If you have any issue you need resolved, guaranteed to help you.

Thumbnail of user michaelc533
5 reviews
12 helpful votes
November 7th, 2017

They provide excellent platform but I find that their customer support could be a little better. Fees are on higher range and they could do more to Cater to individual.

Thumbnail of user melvinj12
3 reviews
5 helpful votes
February 9th, 2016

Be sure you know what you're doing. Don't just storm in thinking you're gonna become rich without any work.

Thumbnail of user gisellem2
16 reviews
110 helpful votes
November 14th, 2016

Very hard to work with. All online so no hard copies. My work had a stock option and used them. I would never choose them to work with.

Thumbnail of user jeanettew8
8 reviews
18 helpful votes
March 16th, 2016

Sometimes it works amazingly, other times it really does not.

Thumbnail of user mandyd11
5 reviews
38 helpful votes
Thumbnail of user daniela105
1 review
1 helpful vote
January 31st, 2015

My last experience with you was around average but i hope to reorder you guys because the products were great so i should forget about delay in delivery

Thumbnail of user pedrod8
20 reviews
209 helpful votes
October 25th, 2015

I began using their site over a decade ago. It is ok but I wish I hadn't lost so much without better advice.

Thumbnail of user henryt26
10 reviews
15 helpful votes
December 22nd, 2015

Not bad, not good, there is way better out there.

Sitejabber for Business

Gain trust and grow your business with customer reviews.

About the business

At E*TRADE, you're in full control of your financial future. We have the information, the analysis, and the online investing & trading tools you need. Have at it.

How do I know I can trust these reviews about E*TRADE?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about E*TRADE?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business