• eTax.com

eTax.com

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Overview

eTax.com has a rating of 2.55 stars from 91 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about eTax.com most frequently mention customer service, credit card, and bank account problems. eTax.com ranks 5th among Tax Preparation sites.

  • Service
    22
  • Value
    20
  • Returns
    8
  • Quality
    15
Positive reviews (last 12 months): 60%
Positive
6
Neutral
0
Negative
4
6
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Bad customer service, they shout at you for no reason.
How would you rate eTax.com?
Top Positive Review

“I recently used etax for filing my taxes, and my overall experience”

Catherine B.
2/16/24

I had a few queries during the process, and the customer support team was responsive. They provided helpful assistance promptly. However, improvements in providing guidance for complex situations would enhance the overall user experience.

Top Critical Review

“Extremely poor customer service”

Trupti S.
3/27/24

The representative are very rude and get frustrated easily, this will be my last year doing taxes with Etax, we pay service fee and such horrible customer service.

Reviews (91)

Rating

Timeframe

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Reviews that mention popular keywords

customer service (15)
Thumbnail of user catherineb1539
1 review
0 helpful votes
February 16th, 2024

I had a few queries during the process, and the customer support team was responsive. They provided helpful assistance promptly. However, improvements in providing guidance for complex situations would enhance the overall user experience.

Thumbnail of user liao5
1 review
0 helpful votes
February 26th, 2024

I enjoy using them to file my taxes. It's easy and convenient. However, I do not like having to pay all various fees to efile my tax forms when I barely get any money back as it is.

Thumbnail of user anitas819
1 review
0 helpful votes
March 17th, 2023

I gave it a four-star rating because I like how it helped you along the way and explained the information you needed to enter, which was really helpful. I was also able to get a refund, and they also sent me an email when the IRS approved everything, etax.com is a great website to use if you need help filing your taxes. But, the government should make it free!

Thumbnail of user marinav79
1 review
0 helpful votes
March 21st, 2023

I've been using ETax for a while, and I really like it. I messed up, etax fixed it anyway. It might have been because I filed jointly (via marriage) this year instead of individually. In other words, it just asked for my husband's AGI for 2021 and never inquired about mine. So, when I tried to e-file, it asked about my 2021 AGI.

Thumbnail of user zainam3
1 review
0 helpful votes
March 22nd, 2023

Etax carries over some information from the previous year's returns. My only complaint is that it does NOT alphabetize the names of charities I donated to last year. That forces me to search my spreadsheet to find the amount corresponding to the listed charity.

Thumbnail of user shawns488
1 review
0 helpful votes
February 7th, 2021

Was wondering why my refund was so much less this year. Called etax, the nice lady explained it was the unemployment checks that I got. The sneaky government gives you some help, then wants the money back as taxes.

Service
Value
Quality
Thumbnail of user vivianm178
2 reviews
0 helpful votes
April 19th, 2021

I just read so many negative reviews that I was in tears for these people by the time I got through them. What I liked about this site was it was very easy and they only charged me, I believe it was $19.95 for self employed tax return. Just now when I needed a copy of my tax return I was able to find it unlike on tax cut. It's not on tax cut, just a summary. I was so angry because I need it for something. The only thing I see that's gone wrong with e- tax online is I was taxed for some of my social security. Never before in 18 years have I been taxed on SS. Then further looking I see that for some reason there's no report for Schedule C so I'm going to have to amend this tax year 2020. But I quickly, within no time I received my refund deposit in my bank. A lot of the refund was due to not being charged tax on unemployment which I had already paid. Overall I was excited of the ability to find my tax file afterwards and had just made up my mind that I'll be ready to use this company next year without a doubt. And then I read all the negative reviews and like I said was in tears for others. So we'll see how my amended return goes when I'm ready to do it. For all the rest of you I send my prayers and my heart sympathy. By the way I live in Tennessee so there were no state taxes to contend with and thank God I wasn't charged for that. In the past I had always used Tax Cut. I think it was connected to H&R Block but for some reason they disappeared and I've not been able to find anything about them anymore.

Tip for consumers:
I don't know in as much as they were so many negative reviews I don't know what I could say that would help. I guess I was just lucky for change. I am very happy with the service that I received with e tax online. I feel that the mistake that I find about not having a Schedule C must have been my own fault because I evidently only counted my unemployment and my Social Security as income. However the money that I did make was reported on my unemployment and reduced from my unemployment.

Products used:
E-tax online

Service
Value
Returns
Quality
Thumbnail of user jonathanh234
1 review
3 helpful votes
January 31st, 2019

I realized being single with my one paying job I've had with no changes, I just needed a simple way to file my taxes. It didn't cost much either.

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About the business

eTax.com offers Online Tax Filing of Tax Return with Free IRS EFile & Direct Deposit, Maximum & Fast Tax Refund, Free Storage & Live Customer Support.

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