eTax.com

The representative are very rude and get frustrated easily, this will be my last year doing taxes with Etax, we pay service fee and such horrible customer service.

E tax charged me over double of what other tax services charged
E tax fees $94.00
Turbo tax fees $39.99
Free tax USA fee $29.99

Being accused of putting in wrong direct deposit numbers, when you go to check the file to be sure, I'm blocked from entering but can see the 1040 and it E Tax route and account numbers. E tax made the mistake and my daughter has to suffer for it! Waiting longer and being charged extra to send a check and that will cost more money to cash it. We will not use this site ever again! Ruled and Unprofessional aggressive conduct & when I called back to try to get another customer representative to help me understand the same lady answered and she will keep calling you sir even though you're not and don't sound like one. VERY BAD EXPERIENCE!

Sometimes the same number, sometimes a different one. Usually a US area code, sometimes not. This is a scam company. No matter how many times I screamed at them LEAVE ME ALONE and hung up, they called right back. FIFTEEN FREAKING CALLS IN LESS THAN 24 HOURS. Always an Indian-accented male who gives a western name (John, etc.). Even if this company was legit, which clearly it is not, why pay someone to do your taxes when you can get the IRS to do it for you for free?

Their website says 5 stars but you can't review on their website. 3 months after trying to submit my tax return through them I had to cancel it, basically it's the same as doing it yourself but they give added stress, answered the same question 5 times then had to do submit it myself anyway or find another accountant. Minus 15 stars because that's how many times they made me cry before cancelling.

E-tax led me to believe i would only be charged 30 and 55 of my fed tax return would go to what i owed state my fed tax return was 147 i got 20 none was used to pay off my state tax owed so e-tax kept 127...i did not get any documents or bill,email. That showed why they took 127...

Do not use this site My federal refund was sent to their bank and they charged me $124 to file a simple tax return that should have been free.

On the IRS.com one of the income tax services is eTax. It is under free service. After giving all the information for my wife and I, eTax said I would receive a refund fro IRS if a agreed to a $25 fee to eTax.com. We agreed.
Today I received a direct deposit from IRS. The deposit was $94.85 less then the amount on my tax form. When I called eTax to ask why, I was told I had agreed to direct deposit fees. I had only told of the $25 fee at the time of filing. They accused me of agreeing these additional fees. Not happy.

I used Etax to file my federal and state income tax return using the free service. I then saw a charge of $59.90 on my credit card. Perhaps they use some hocus pocus to look like I authorized it, but I did not as the only reason I used them was because it was free. I actually meant to use E-file but got redirected to E-tax and didn't notice. When I called E-tax customer service to dispute the charge they hung up on me. DO NOT USE ETAX.com

Stay away from these people! In 2022 tax refund Year i received $48.00 out of federal refund of $375.00! They're crooks!

They resolved my issue and explained the process in a way I could understand it. My problem was addressed by an agent who personally reached out to me.

Small print pages which I did see $29.90 for Federal. However when I got my refund there was $124 taken out. When I called in she was telling me there were pages/explanations - not true. There was never a page that outlined the charges. Total scam. I had to give a star to get this submitted otherwise I wouldn't give it that. I should have done my research and checked these reviews - bad on me.

They are a scam. I did my taxes before I looked up the e tax reviews. I had a problem when I finished and couldn't e file. There was no answer to my questions because the # they posted was disconnected. There is no way to reach. Not to mention they charge me $79.00 at the end of all this before I could get a printed copy. Now I worry that they have all my personal information and will either try to get my refund before I can file with someone legit. Also they could steel my idenity. I am so mad at myself for not reading the reviews first. BAD people do BAD things. What has this world come to.

I've been a customer of Etax for 9 years. In that 9 years I have never had to use their customer service. However the moment that I did it was a horrible experience. I reached out to them because their system did not capture my bank account number correctly. Instead of them provide me with solution they blamed everything on me. I was told that they don't have glitches or have errors. Which we all know is untrue. Their service is pretty much a self-service service which mean that you have no contact with a live person. Also you must enter your account number twice before entering it so I know that I verified at least three times before submitting it. Hi room system cut off the last four of my account number and my deposit was misplaced. No one offered me any helper our solution they were just pretty rude..

I filed my federal taxes with eTax and didn't realize that my return would be considered Premium and cost $49.95 to file. As the site walked me through the process, it never indicated at any point that there was going to be a filing fee. So much so that at the end of submitting my tax info, the site asked for credit card info and I was confused about why. So I read the only text on the the page carefully--it mentioned FREE filing, FREE data storage, etc. There was no mention on the page of any kind of charge so I thought perhaps the company just wanted to store my card info in case I used the site in the future and so I hit File. A few hours later I received an email saying the IRS had accepted my return. There was no mention of any charge, no receipt, nothing like that. So you can imagine my surprise when I found a $49.95 charge on my credit card from eTax.
I called customer service and the rep said that when you enter credit card info, a "voucher" pops up on the right side of the screen that says how much you're being charged. That may happen sometimes, but it didn't happen in my case. There was no pop-up, no voucher, no charge listed and the fact that the company was so reticent about informing me that I had been charged makes me skeptical about their practices. She also said that filing a federal return is only free IF you file a state return at the same time--but the site failed to mention that during the process too.
I called my credit card issuer and they have been wonderful. They are working with me to try to dispute the charge and we'll see what happens.

I don't see how others can give a five star rating for this company. From IRS is showed that it was a free site. I did not see any mention about charging for state filing. For California, I was charged $29.95. There was no price quote warning before file submit button was finalized. For a simple tax filing that I do not owe or getting money back, this left a very raw feeling inside.

I have been doing my taxes for several years. This year they gave me an early return from my IRS taxes and charged me a fee for around $70.00 for this service. I did not ask for this service and have never had never did this before.
Always got my return in under 6 weeks from the IRS. They said I did not pay for there service. I have a debit card on file with them. They said they could not bill me, because I did not pay for there service. If there was a problem, they should have contacted me by email or phone. They have this information. They just decided on their own to take part of my return. I called costumer service and spoke with Kelly who was very, very rude. Then spoke with her supervisor and she was even ruder. DO NOT DO Business with these people. I will not, my self.

DO NOT USE THIS SERVICE! They took over $85 out of my $500 return, I read one review (after I used the service) that said they said the return was only free for people doing federal tax returns and when I did mine it said it was only free for state tax returns. They are thieves. The IRS should ban this company from doing business.

ETax advertises as a free online tax preparation software service. It is not. Customer service is non-existent. The reps are trained by the Wicked Witch of the West. I called and politely stated a general question. She could not answer so I ash\ked her to seek the answer and contact me. She promptly hung up the phone in my ear.

I call for a refund and Brenda answer as if she was going to help but she basically told me I was scam. Beware she tried to get my SS number. Kept asking for it would not give it to her. Out of $30 my fault.

This company mispresents its service and products. Bait and switch tactics. We paid for a service we did not receive, and when we tried to resolve it with eTax.com's customer service, our emails were ignored, and there was no customer service contact number. When we disputed the amount charged by eTax.com with our credit card company, Efile.com maintained that we owed the money and never once offered a resolution, or offered a way to contact them in person. Fortunately we had the evidence to show that we were not misrepresenting the situation, and that eTax.com did in fact attempt to scam us. Beware. These people are crooks who will waste your time and money, and if something goes wrong, they simply take the money and run.

Do not use etax.com for your taxes. I did mines on their site and they gave me the amount after I was done doing them. I called customer service and a lady there was very rude from the beginning of the call and gave me a different amount than what online said. This is FRAUD! They have no manners whatsoever and very poor ethic. She wanted me to do all the work when that's what she's getting paid for "CUSTOMER SERVICE." BEWARE!

Only charge quoted didn't match what was charged. Customer service does nothing, website says satisfaction guaranteed BEFORE transfer of return. Never again will I use