• eTags

eTags

Overview

eTags has a rating of 4.6 stars from 410,863 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eTags most frequently mention great service, credit card, and registration renewal. eTags ranks 1st among DMV Other sites.

Proactively asks for customer feedback

This company responds to reviews on average within 4 hours

Positive reviews (last 12 months): 84.7%
Positive
450
Neutral
35
Negative
46
94
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What reviewers want you to know

Positive highlights

  • We didn't receive a renewal notice in the mail, but we're still happy you had the online process available.

Critical highlights

  • I saw ETAG convenience fee... also strange that the total payment was not calculated BEFORE credit card accepted.
  • The amount of service fees that are charged for renewing online are too high, specially during these times of Pandemia.
How would you rate eTags?
Top Positive Review

“Easy & fast vehicle registration”

James I.
3/31/24

Etags, makes renewing your vehicle registration a breeze. Instead of going to the DMV, and waiting in long lines. Etags, you can do online from the comfort of your home, and the price of your registration renewal is bout the same you would pay at the DMV. Etags charges a small convenient fee but it's worth itI got my temporary registration fast just downloaded it after payment was made. Then about a week later in the mail I got my registration and tags.

Top Critical Review

“$50 scam”

Jay E.
2/18/24

For $50, the tags should have been hand delivered in a silver platter with caviar. Now I'm doing your work for you by confirming delivery? Didn't Biden pass legislation on scam fees. This is taking advantage of people by forcing an extra charge on them for something people need to do every year. Drop the price by 80% and then I'll give you another star for moving up from scam to hustle. Just because I have to renew my vehicle registration, it shouldn't make me a mark.

Reviews (410,863)

Rating

Timeframe

Other

Reviews that mention popular keywords

credit card (261) service fee (233) renewal notice (143) registration fee (92) processing fee (70)
Thumbnail of user jamesp5450
1 review
0 helpful votes
February 18th, 2024
Verified purchase

It was straightforward to register my wife's car in CT. I received the final/approved registration within a few hours of online payment.
I do believe the fees charged were very high.

Thumbnail of user maryz239
Mary Z.
1 review
0 helpful votes
August 28th, 2020
Verified purchase

Question about starting date for insurance was confusing because I didn't know whether you want the current or the date that it renews to cover 2020-2021.

Thumbnail of user thomasc256
Thomas C.
2 reviews
0 helpful votes
August 26th, 2020
Verified purchase

Do not like ther fact that I ws overcharged $30 - certainly expect it to be refunded when everything is processed

Thumbnail of user danielb969
1 review
0 helpful votes
April 20th, 2020

Ir was difficult to get all details for order in proper order. Once accomplished, great, fast service. T he service fee mwas also an unplesant surprise.

Thumbnail of user rickh577
1 review
0 helpful votes
July 23rd, 2020

I enjoyed taking care of these things on line. Did not have to drive somewhere and stand in line for time
And hopefully avoid getting cov 19. Thankyou and goodnight.
Rick

Thumbnail of user rolandf36
Roland F.
1 review
0 helpful votes
April 19th, 2020
Verified purchase

The process to renew the registration was straight forward and easy but I'm not sure why a permanent copy can't be mailed until after the order has COVID-19 halt order issues have been lifted. I'm still receiving mail and not sure why I can't get the final copy via mail as well. But I'll see how this turns out. Thanks.

Thumbnail of user arturot10
Arturo T.
1 review
0 helpful votes
March 26th, 2020
Verified purchase

Good but it's taken more than a week to actually receive title transfer. I understand there was fields that were not filled out in our part but I corrected and submitted same day. Wished I had received same day responses instead of next day.

Thumbnail of user bonnier174
1 review
1 helpful vote
January 17th, 2020

The site was easy to use. I was surprised at how quickly they shipped (same day, I think, or next day) and very glad I had not paid extra for expedited service. I did contemplate whether the ~ 20% (in my case) was worth it but decided Yes, it is, for the convenience and time it saved me vs a manual filling of forms through DMV, etc. And, it's only every 2 years, anyway.

Thumbnail of user etagsg
ETAGS S. – eTags Rep

Thank you Bonnie. We are happy to have saved you time and effort. Safe driving!

Thumbnail of user phillipb179
Phillip B.
1 review
0 helpful votes
March 18th, 2020
Verified purchase

Quick and easy, but there was no E-Check option available. Very disappointing not to have that option listed.

Thumbnail of user bobbif15
Bobbi F.
1 review
0 helpful votes
April 29th, 2020
Verified purchase

19.95 is far too much to charge for processing an order. We are under stay at home orders and basically I had no choice but buy online.

Thumbnail of user sherylc41
Sheryl C.
1 review
0 helpful votes
February 26th, 2020
Verified purchase

As with everything, I just wish it was less. I understand, but with a sick husband, a funeral to arrange for my youngest son and having to do the reg. again and living on a fixed income, I need my car. So, thank you for helping me.

Thumbnail of user clydet16
Clyde T.
1 review
0 helpful votes
July 12th, 2020
Verified purchase

Not happy with the extra charges. Don't feel it is fair due to COVID causing issues with in person renewal.

Thumbnail of user michaely291
Michael Y.
1 review
0 helpful votes
May 26th, 2020
Verified purchase

easy as pie!
Navigation was very easy.
My disappointment was my final bill,
> my actual registration charge was $21.10 but my Etag fee was $19.95 which for me is really high, even with the fact of not having to leave my house to get my new sticker/registration. Next year I will really consider driving to tax office < 2mi from my house. Best regards,
m yuranko

Thumbnail of user ganamea
1 review
0 helpful votes
February 25th, 2023
Verified purchase

On the whole I find it interesting insofar as we lose our title then you are there to help us replace it, only I give more credit to that only a big thank you, but you have to I have not received it yet in my mailbox and that's only my concern thank you again for your support, your service is pleasant

Thumbnail of user stanleym345
1 review
0 helpful votes
April 2nd, 2024
Verified purchase

The site wouldn't accept my e-signature though the money had already been taken from my account. I received several notices that I needed to complete my order so I finally called. I was told the order was being processed and should be received soon. I did get it but it was confusing that it wouldn't accept my e-signature when typed identically with the way they had it spelled.

Thumbnail of user sefiyau
Sefiya U.
1 review
0 helpful votes
April 27th, 2020
Verified purchase

Pretty Straight forward and I like the fact that it makes it easy for people with multiple vehicles.

Thumbnail of user johng2339
John G.
1 review
0 helpful votes
March 19th, 2020
Verified purchase

Remind people re spaces in license plate numbers. I put in 430 HUN instead of 430HUN and it took three tries before I figured out what was wrong.

Thumbnail of user stanleya117
1 review
0 helpful votes
December 24th, 2023
Verified purchase

Quick easy. Still waiting on registration as I ordered a week ago.
Can update survey with all perfect reviews after registration has arrived

Thumbnail of user nicolet364
Nicole T.
1 review
1 helpful vote
May 25th, 2020
Verified purchase

Everything was quick and easy but at check out I could not use my PayPal...I would have felt a little more secure using that instead of going through the regular way of using my credit card...just because it is my first time using this site...

Thumbnail of user walkyd
Walky D.
1 review
0 helpful votes
May 10th, 2020
Verified purchase

Every customer must to trust this company cause they offer a great service. So, don't be afraid to allow theme take care your demand.

Thumbnail of user michaelw1184
Michael W.
3 reviews
0 helpful votes
May 3rd, 2020
Verified purchase

It's pretty good, but when I log in for one of my boats or cars, all my cars and boats needing renewal should Pop-up,so I can deal with everything at the same time. I had my boat info handy so Indid that today. Since I'm not near my vehicles, I'll have to do them on another day...

Thumbnail of user edac7
Eda C.
1 review
0 helpful votes
May 29th, 2020
Verified purchase

Very easy process. Now hoping that renewal sticker will be sent promptly We never received anything in the mail about either of our two cars - perhaps because of the pandemic

Thumbnail of user greggt26
Gregg T.
1 review
0 helpful votes
January 28th, 2020
Verified purchase

It's easy to use the website, but I didn't notice the $30 fee until the very end because I didn't have the paper bill in front of me and wasn't expecting it. Had I noticed the fee before making the payment I would have mailed a check for the total due on the bill ($161.00) instead. $30 seems like a large fee for making an electronic transaction. It would be nice if the reminder email mentioned that there is a fee for using the eTag service. That would make it straightforward and obvious. Thanks!

Thumbnail of user robertog81
Roberto G.
1 review
0 helpful votes
May 5th, 2020
Verified purchase

OK, But why didn't you offer a email confirmation , Other than that I have been on the P C for 1 hour trying to get this done. There should be an faster way to get all information. But Thank you

Thumbnail of user alexanderp575
1 review
0 helpful votes
April 11th, 2024
Verified purchase

I don't understand why it was so expensive to obtain a title that should be free after paying off the account with the bank.

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From the business

eTags is an online vehicle registration service for residents of California, Florida, and Maryland. By maximizing technology and human interaction to provide the best user experience, eTags can help customers by making auto-related transactions faster, easier, and more convenient.

Business History

eTags Launches Registration Renewal Service in Florida in December 2014. eTags Launches Registration Renewal Service in California in September 2015. eTags Launches Registration Renewal Service in Maryland in October 2016

Company Representative

Thumbnail of user claudias39
ETAGS I.
eTags Team
Typically responds within 4 hours

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