• eTags

eTags

Overview

eTags has a rating of 4.5 stars from 410,839 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eTags most frequently mention great service, credit card, and registration renewal. eTags ranks 1st among DMV Other sites.

Proactively asks for customer feedback

This company responds to reviews on average within 4 hours

Positive reviews (last 12 months): 84.5%
Positive
476
Neutral
36
Negative
51
94
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What reviewers want you to know

Positive highlights

  • MY RENEWAL NOTICE STATES PAYMENT AMOUNT IS 36.85 WHY IS IT $75.50 NOT SURE WHY ITS THIS AMOUNT PLEASE EXPLAIN

Critical highlights

  • We do not pay a tags with a credit card; but no choice with LIMITED finances
  • The amount of service fees that are charged for renewing online are too high, specially during these times of Pandemia.
How would you rate eTags?
Top Positive Review

“You sent me, and charged me twice for the same registration. Please refund my money, or I will have”

Samantha D.
2/6/24

You sent, and charged me twice for my sticker and registration for tag JGI. I53. Please refund one of them or I will have to contact my credit card company to dispute the transaction duplicate. Thank you. The other 3 were fine. Samantha DeVine *******389

Top Critical Review

“$50 scam”

Jay E.
2/18/24

For $50, the tags should have been hand delivered in a silver platter with caviar. Now I'm doing your work for you by confirming delivery? Didn't Biden pass legislation on scam fees. This is taking advantage of people by forcing an extra charge on them for something people need to do every year. Drop the price by 80% and then I'll give you another star for moving up from scam to hustle. Just because I have to renew my vehicle registration, it shouldn't make me a mark.

Reviews (410,839)

Rating

Timeframe

Other

Reviews that mention popular keywords

credit card (261) service fee (233) renewal notice (143) registration fee (92) processing fee (70)
Thumbnail of user lawrenceh76
Lawrence H.
1 review
0 helpful votes
February 29th, 2020
Verified purchase

this is the first time ever having to pay more than the stated registration renewal. The extra fees were totally not expected nor was I apprised of them or of possible extra fees at anytime. It is not ok. I thought DMV was becoming more customer friendly. There is aneed for better and improved communication.

Thumbnail of user daniels4133
1 review
0 helpful votes
August 12th, 2023
Verified purchase

When I entered my license plate online, I was informed no such plate existed. When I tried a second time, I was (erroneously) informed that I already had renewed my registration. I ignored that and used the VIN to complete the order. There was explanation as to why the fee was not $135. The vehicle has two owners, but the online procedure provided no way to enter the second owner's name.

Thumbnail of user felipad2
Felipa D.
1 review
1 helpful vote
May 22nd, 2020
Verified purchase

Efficient.

Did not like that there was no info about extra charge if paying with a credit card before ordering the product It was only noted after payment. Suggest putting the notice before choosing payment method in bold print. I would have used a personal check if I was informed of the extra charge before paying. Can I still change my payment method after the fact?

Thumbnail of user orenw15
1 review
0 helpful votes
September 4th, 2023
Verified purchase

I placed an order to renew the registration of a 2019 Expedition, which was my mistake. That was a leased vehicle that I turned back in January 2023. I want to cancel this order but it says "All Sales Are Final." I do not want a new tag or registration. Fortunately, the new registration has not been sent to me. I want back the fee paid of $261.00. Please contact me.

Thumbnail of user robetth1
1 review
0 helpful votes
March 7th, 2024
Verified purchase

I applied for and paid for my e-tags in December. I never received them. I was informed by email that my registration was expiring at the end of January. I then checked on line and was informed that my registration was renewed. I then tried to use the chats service and was informed that it was an issue I needed to speak with a representative about. I called three times and was disconnected each time before anyone answered. My only recourse was to apply for replacement stickers at my own expense.

* eTags attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user richards2434
Richard S.
1 review
1 helpful vote
September 6th, 2020
Verified purchase

29.95 to help the local branch out seems steep. We suffer either way, whether its long waits or extra fees. Seems silly.

Thumbnail of user johnv669
1 review
1 helpful vote
May 4th, 2020

I did not like being charged extra for this service. The statement from the DMV Said one price and then more was added by this organization.

Thumbnail of user barbarab372
Barbara B.
2 reviews
0 helpful votes
July 8th, 2020
Verified purchase

I didn't like the extra changers for stricter. I really think Calif. is getting there money out of me by charging me $ 188.00 for a 9 year old car. And the other charging more $30.00 for stickers & another $4.95

Thumbnail of user leylac3
1 review
0 helpful votes
May 21st, 2020

Renewing by mail, I expected to pay "reasonable costs for shipping. I did not expect a $20 charge for service fees. There isn't anything on the site to say there would be an additional charge for using this service. That's what angers me.
As far as the actual service, I got my renewal within 48 hours. I am happy with that.
I think that a statement when you first get to the site saying that this is a third party vendor and that there will be an additional charge would help with "sticker shock." With this pandemic going on, it would not surprise me if we have a 2d wave closing more businesses including the DMV. Forewarned is forearmed.

Thumbnail of user dorothyj161
Dorothy J.
1 review
0 helpful votes
July 5th, 2020
Verified purchase

A little taken back at the finals fee. Was originally $216.00 and no late fees due. Because of using the computer, another $34.90 was added.Did not ask for express mailing, just regular mail.

Thumbnail of user tildac
TILDA C.
1 review
3 helpful votes
May 7th, 2020
Verified purchase

why am i paying credit card convenience fee twice when ordering 2 tags but paying one total>????? why is there etags service fees when I am required to order online due to COVID19. Basically i am paying $19.05 more for online service rather than price for walk-in in person. I could have ordered via mail and saved some money but the offices were supposed to be open by now. Really disgruntled esp. after money is real tight due to COVID19

Thumbnail of user patrickg378
Patrick G.
1 review
0 helpful votes
April 29th, 2020
Verified purchase

it seems that the fee for $29.95 should be an option if we wanted expedited registration I would have preferred not to have this however there was no option to have it removed I believe it is a cost that I really cant afford we already have a fee for processing fee which is ridiculous I would not have these fees if I walked into a DMV or AAA office which I usually do and now due to Covid-19 everyone is shut down I am experiencing a hard enough time trying to get things paid now, I am paying for fees on top of everything else. UNFAIR

Thumbnail of user alexg242
Alex G.
2 reviews
0 helpful votes
June 25th, 2020
Verified purchase

Have been renewing my DMV registration for years with no issue, now with etags I have to pay an extra $29.95 for the payment service. I hope DMV goes back to the previous online payment without the extra payment for etags. :-(

Thumbnail of user matthewd353
Matthew D.
1 review
1 helpful vote
March 24th, 2020
Verified purchase

Registration in California is already outrageous. I'm being charged 29.95 to e-file my registration, which saves labor on the DMV end. Also, the office is not taking appointments due to Corona virus, so what choice do I have? Seems like price gouging to me.

Thumbnail of user leonardos105
1 review
0 helpful votes
May 11th, 2023
Verified purchase

You initially charged a higher price for your service and you are misleading into describing your fees.
But in the end it all worked out

Thumbnail of user maryp958
Mary P.
1 review
0 helpful votes
April 21st, 2020
Verified purchase

Not liking the idea of not being able to speak with a live person with questions concerning this transaction. Bring back human contact!!!!

Thumbnail of user janetg319
Janet G.
1 review
0 helpful votes
April 7th, 2020
Verified purchase

I am unhappy that I have to pay $29.85 for online processing during a stay at home order and the DMV is closed.

Thumbnail of user normab54
Norma B.
1 review
1 helpful vote
June 29th, 2020
Verified purchase

The DMV included additional charges on line that did not match bill sent in the mail. Lack of respect for working people

Thumbnail of user jeffl683
Jeff l.
1 review
0 helpful votes
July 4th, 2020
Verified purchase

The automatic new card identifier got the wrong number. Also doubling the price for online payment is thievery. Online payments are usually cheaper then their brick and mortar counterparts not more expensive.

Thumbnail of user marsham144
Marsha M.
1 review
0 helpful votes
April 24th, 2020
Verified purchase

I didn't realize (nor was anything mentioned prior) that there was an additional charge to the basic one-year 37 dollar renewal fee. Why is it almost DOUBLE the price for the tag???

Thumbnail of user josephr786
Joseph r.
1 review
0 helpful votes
May 28th, 2020
Verified purchase

rejecting valid information. Having to redo several times, thus putting private information at risk.

Thumbnail of user noreenm34
Noreen M.
1 review
1 helpful vote
August 31st, 2020
Verified purchase

Why did I pay an additional $19.95 for e- ticketing? I may have missed something, however it seems that filing on line should be less expensive, not more. Thank you. Noreen

Thumbnail of user berniced20
Bernice D.
1 review
0 helpful votes
April 7th, 2020
Verified purchase

I put the form through on March 30 but received no email or mail with current registration !! I certainly hope I have not paid twice.

Thumbnail of user lindak592
Linda K.
1 review
0 helpful votes
December 30th, 2019
Verified purchase

E tag fee makes my statements just $36 totally wrong .. this should show on tax bill as option and it don't as far as I can see

Thumbnail of user nicolen253
Nicole N.
1 review
0 helpful votes
May 6th, 2020
Verified purchase

Didn't appreciate the extra fee of $25 when we're not able to go into a DMV and pay this because of the pandemic

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From the business

eTags is an online vehicle registration service for residents of California, Florida, and Maryland. By maximizing technology and human interaction to provide the best user experience, eTags can help customers by making auto-related transactions faster, easier, and more convenient.

Business History

eTags Launches Registration Renewal Service in Florida in December 2014. eTags Launches Registration Renewal Service in California in September 2015. eTags Launches Registration Renewal Service in Maryland in October 2016

Company Representative

Thumbnail of user claudias39
ETAGS I.
eTags Team
Typically responds within 4 hours

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