• eSurranty

eSurranty

Overview

eSurranty has a rating of 3.45 stars from 325 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eSurranty most frequently mention customer service, great coverage, and apple care. eSurranty ranks 1st among Insurance Other sites.

  • Service
    34
  • Value
    31
8
See all photos

What reviewers want you to know

Positive highlights

  • Customer service is top notch and aims to resolve any issues you encounter.

Critical highlights

  • Their agenda is not honor your purchase esurranty insurance contract at any authorized repair center.
  • I just called my credit card company to dispute the charges.
How would you rate eSurranty?
Top Positive Review

“Esurranty is good value”

Leo S.
6/1/18

Esurranty's customer service has always been really easy to work with, fast efficient, everything you'd want. I've never actually had to make a claim with them, but I'm confident that it will go well. Their online interface could do with a bit of work, it's not as easy as I'd like to see the details of what you're coverage is. But that's a minor detail. Anybody who would buy coverage from their internet provider they could get it from Esurranty is wasting a lot of money. Edit

Top Critical Review

“Avoid! Esurranty is a total nightmare.”

Ian C.
4/3/20

DO NOT PURCHASE. Just stick with your cellular provider's plan. I purchased a policy in March 2018. In these two years my account has been cancelled. First time they accused me of not paying, but I showed them proof I have been paying and they quickly reinstated my account. Now I guess because I switched from Sprint, I lost coverage. Screenshots included. Save yourself the headache and pick a different "service" company.

Reviews (325)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (51) repair center (8) credit card (18)
Thumbnail of user rubenc34
1 review
2 helpful votes
May 7th, 2017
Verified purchase

I decided to look for a warranty that still may cover my phone since my phone no longer had warranty. I came across eSURRANTY.com and thought worst case I am out some money and a phone. I purchased the agreement for my phone. A while after I purchased the warranty the screen on my Samsung S7 Edge went out so I started the claim process. The communication during this process is why I did not give eSURRANTY 5 stars. I want to say it took about a month from when I submitted the claim to the day I received my phone back from them. I had to continue to send messages every so often to the company directly and to the representative because I would not get timely status updates on my phone. Good thing I did because my phone was place in the wrong category when it came to shipping it out which took longer for the phone to come to me. I made sure to make copies of any relevant paperwork just in case. In the end, I received a functioning phone and still have warranty on it.

Service
Value
Shipping
Returns
Quality
Thumbnail of user angelom34
Rachel M. – eSurranty Rep

Thank you for being a valued eSURRANTY.com customer.

Thumbnail of user punits3
2 reviews
0 helpful votes
January 6th, 2018

Thx for making your site easy enough to use and buy insurance in no time. I just Špend like 10 minutes and was done completing Steps of buying insurance and get complete details around it.

Thumbnail of user angelom34
Rachel M. – eSurranty Rep

Thank you for being a valued eSURRANTY.com customer.

Thumbnail of user atulg3
2 reviews
1 helpful vote
August 27th, 2017

Fastest and cleanest way to insure your electronics. I have not used the claim process yet but I am sure it will be great too

Thumbnail of user angelom34
Rachel M. – eSurranty Rep

Thank you for being a valued eSURRANTY.com customer.

Thumbnail of user javierr18
1 review
1 helpful vote
March 27th, 2017

Reasonable low monthly payment but only issue is that there is around a 1 month waiting period for your coverage to start. Also, hope that more representatives will be available to answer your call or to chat live during normal business hours.

Service
Value
Quality
Thumbnail of user bobm234
8 reviews
1 helpful vote
July 8th, 2017

I searched online for smartphone insurance for a phone I bought directly from Samsung and activated with a prepaid service provider. Only a few insurers would provide me with coverage as most would not insure a phone that was not purchased from a retail outlet or a service provider. Esurranty covered loss or theft at the least cost.

Thumbnail of user angelom34
Rachel M. – eSurranty Rep

Thank you for being a valued eSURRANTY.com customer.

Thumbnail of user bettys74
2 reviews
1 helpful vote
June 21st, 2017

Signing up for eSurranty insurance was quick and easy. I would recommend it to my friends and family. I have not had to file a claim but I feel confident that they would take care of everything for me.

Thumbnail of user angelom34
Rachel M. – eSurranty Rep

Thank you for being a valued eSURRANTY.com customer.

Thumbnail of user vickiw75
2 reviews
0 helpful votes
May 28th, 2018

Haven't had to file a claim an hope I never have to. Their site was very informative and easy to navigate through.

Thumbnail of user gabep11
1 review
3 helpful votes
June 1st, 2017
Verified purchase

Didn't have the insurance long since I needed something more within my budget, but it was a easy process to get the insurance and I liked thed coverage it was offering.

Thumbnail of user angelom34
Rachel M. – eSurranty Rep

Thank you for being a valued eSURRANTY.com customer.

Thumbnail of user tranniec
2 reviews
0 helpful votes
July 9th, 2017
Verified purchase

I was with another company and after three years filed a claim, with dissatisfaction with their claim process.

Thumbnail of user angelom34
Rachel M. – eSurranty Rep

Thank you for being a valued eSURRANTY.com customer.

Thumbnail of user jonathanm117
1 review
0 helpful votes
August 14th, 2017

Great so far, have not filed a claim, but so far, so good. Don't know actual service until I file a claim, so this may be updated.

Thumbnail of user angelom34
Rachel M. – eSurranty Rep

Thank you for being a valued eSURRANTY.com customer.

Thumbnail of user christophers319
1 review
0 helpful votes
June 25th, 2018

I found that eSURRANTY was cheaper than most companies that I had reviewed online. The coverage is better than most companies that I had researched.

Thumbnail of user kapils16
1 review
0 helpful votes
December 5th, 2017

Easy to purchase online policy. Hoping will not get chance to take claim. Don't want to experience taking the claim.

Thumbnail of user angelom34
Rachel M. – eSurranty Rep

Thank you for being a valued eSURRANTY.com customer.

Thumbnail of user phyllisd11
1 review
1 helpful vote
March 17th, 2017
Verified purchase

I was impressed by the easy claims process and repair done at an Apple Store. I also received my reimbursement in a timely fashion.

Thumbnail of user angelom34
Rachel M. – eSurranty Rep

Thank you for being a valued eSURRANTY.com customer.

Thumbnail of user susanh291
1 review
0 helpful votes
September 20th, 2017

When I first read the information about the policy, I wasn't sure, however it was priced with in my budget so I decided to buy a policy.

Thumbnail of user angelom34
Rachel M. – eSurranty Rep

Thank you for being a valued eSURRANTY.com customer.

Thumbnail of user sandyg56
1 review
0 helpful votes
June 21st, 2017

I have had other companies but all around these guys are best one Ive had. The claims were handled fast, returned fixed, replaced, or received a ck. Im happy enough with them purchased a plan on my cell phone, an it is ending next month an will purchase a new one..

Thumbnail of user angelom34
Rachel M. – eSurranty Rep

Thank you for being a valued eSURRANTY.com customer.

Thumbnail of user rosea148
1 review
1 helpful vote
February 14th, 2018

They covered my iphone 7 plus 128gb and ipad pro 128gb. So far no problem. What a cheap insurance. What I really like is loss coverage and repairs. But I dont see my iphone 7 plus if covered for loss.

Thumbnail of user angelom34
Rachel M. – eSurranty Rep

Thank you for being a valued eSURRANTY.com customer. Please send us an internal ticket through your account with any coverage questions.

Thumbnail of user luellad1
1 review
0 helpful votes
June 4th, 2018

I wish this company was easier to find on bing or google. Had to do alot of searching till I found this site. The price is goo for the amount of service you may need. I just hope the claims are faster. I have not filed a claim but hope it goes smooth.

Thumbnail of user arunk55
1 review
11 helpful votes
December 5th, 2017

It was easy to take insurance and covers all damage.
It also gives coupons which got 8 dollar off on the policy

Thumbnail of user angelom34
Rachel M. – eSurranty Rep

Thank you for being a valued eSURRANTY.com customer.

Thumbnail of user va6095
2 reviews
2 helpful votes
December 22nd, 2017

Better value than the manufacturer... no opportunity to place a claim yet is only reservation with not handing out the 5th star

Thumbnail of user homerw10
1 review
1 helpful vote
August 18th, 2018

They offer a very fair pricing for a comprehensive coverage. Have not had to file a claim, hopefully won't ever, but it is reassuring to know I am probably covered. Very easy enrollment process. Bad claim reviews give a little concern.

Thumbnail of user reginaldm30
1 review
0 helpful votes
June 21st, 2017

I had a great experience, would recommend to my friends...
I recieved my policy order immediately after applying for policy.

Thumbnail of user angelom34
Rachel M. – eSurranty Rep

Thank you for being a valued eSURRANTY.com customer.

Thumbnail of user mounikay
1 review
1 helpful vote
March 7th, 2017

My friend has also has eSSURANTY coverage for his mobile. He got his phone damaged and claimed. His case was worked very fast and the service is good. Another thing is they gave him a total check when the exact piece is not available.

Thumbnail of user angelom34
Rachel M. – eSurranty Rep

Thank you for being a valued eSURRANTY.com customer.

Thumbnail of user am9873
1 review
0 helpful votes
June 29th, 2017

The price for a year of seemingly-comprehensive insurance (includes theft protection) is right in line with SquareTrade and definitely cheaper than a year of Apple Care. If the claims process is smooth and quick, this is probably the best deal in iPhone coverage.

Thumbnail of user angelom34
Rachel M. – eSurranty Rep

Thank you for being a valued eSURRANTY.com customer.

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From the business

We are a mobile device service plan provider.

Business History

Esurranty has been in the service plan extended warranty industry for over 16 years. The inception of our business evolved from the sale and wholesale distribution of computer parts and peripherals. We evolved into an extended warranty provider to the corporate market for existing customers that purchased our products. Over the last 7 years, Esurranty has offered our service plans for mobile device products to the consumer market through esurranty.com.

Company Representative

Thumbnail of user angelom34
Rachel M.
OP CS Manager
Ms. Meadows is a 8 year employee that handles all aspect of client relations and customer service. She is the head of our customer service department as well as the liaison between customers and our accounting department. Should you have any questions or concerns, please feel free to contact her.

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