eSurranty has a rating of 3.45 stars from 325 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eSurranty most frequently mention customer service, great coverage, and apple care. eSurranty ranks 1st among Insurance Other sites.
Esurranty's customer service has always been really easy to work with, fast efficient, everything you'd want. I've never actually had to make a claim with them, but I'm confident that it will go well. Their online interface could do with a bit of work, it's not as easy as I'd like to see the details of what you're coverage is. But that's a minor detail. Anybody who would buy coverage from their internet provider they could get it from Esurranty is wasting a lot of money. Edit
DO NOT PURCHASE. Just stick with your cellular provider's plan. I purchased a policy in March 2018. In these two years my account has been cancelled. First time they accused me of not paying, but I showed them proof I have been paying and they quickly reinstated my account. Now I guess because I switched from Sprint, I lost coverage. Screenshots included. Save yourself the headache and pick a different "service" company.
I am hoping for great results from this company. Nobody knows how it will be until you need it.
The " new replacement" caught my eye. Hopefully they will honor it, I don't like paying for insurance then getting a refurbished model. That would be a waste...
I tried for 3 days to call the 800 number and could not get through after waiting on hold for 10 min you get and automated system recording saying all attendants are busy please call back. Fortunately i was able to get everything done through email.
We are a mobile device service plan provider.
Esurranty has been in the service plan extended warranty industry for over 16 years. The inception of our business evolved from the sale and wholesale distribution of computer parts and peripherals. We evolved into an extended warranty provider to the corporate market for existing customers that purchased our products. Over the last 7 years, Esurranty has offered our service plans for mobile device products to the consumer market through esurranty.com.
Thank you for being a valued customer. Our normal business hours are 9am to 5pm EDT., Monday through Friday. We try to streamline everything by email, online ticket and our live chat.