EspeciallyYours

I purchased several items (apparel) online to give as Christmas gifts. The order arrived timely. I received all the items ordered. So far, so good… read on. Upon inspection of the order, I found the quality of many items to be poor and I felt uncomfortable giving the items as gifts. So, I decided to return part of the order. Here's where things got tricky… read on. In speaking with Demoya, the "Customer No Service" Rep, then, Katie, the "Customer No Service" Supervisor, and finally, Moesha, the "Customer No Service" Manager, I learned that there is inequity in how the 30-day return period is implemented. The clock starts when the order is SHIPPED to the customer (not received by the customer) but the clock ends when the order is RECEIVED by the company (not shipped to the company). If the 30-day countdown starts before I even receive the order and I have to return it several days in advance to ensure delivery by day 30, the return period is really 2 weeks, maybe less. A more fair policy would be to start and stop the clock at the same point for both the customer and the company — either the ship date or the delivery date on both ends. I am extremely disappointed. Now, you've been warned. Beware of this subtle "Gotcha" practice. Fool me once… well, you know the rest. Especially Yours, do better!

The items looks better on the website or the catalog. This was my second time ordering and my last. A red suit that I ordered has number 16 written on the collar. The dresses look very cheap and poor quality. Sending all of my items back for a full refund. There is not enough space for me to write about the customer service that is worst! SAVE YOUR MONEY!

I called to place an order and asked the representative the approximate date of delivery. Her attitude was nonchalant, unprofessional, and down-right rude. I decided not to place the order. It seemed as though I wanted her to give me something free. I've always been told you don't beg for something you are paying for. There are too many other places to shop where your purchase is appreciated. Akissa must not know that the customers pay her salary!

Customer Service do not listen to clients as they verify their personal information upfront. Also they cannot see billing information and of no assistance. Customers need direct number to accounting/billing during the week and this department is closed on weekends. It woukd be helpful to share accounting/billing to your Customer Service Representatives so they can assist all aspects of an order.

I returned 6 clothes for bigger size, they stole the most expensive one in the package and told me they receive only 5. Stay away from this business. Their customer service is very rude and disrespectful. No refunds, only exchanges and if items are sold out, they will still not return your money.

The Reps were very brash and unknowledgeable. I placed an order; it took almost a week to process it in their system. Once processed, I could not get any updates on the order; after nearly a month, someone finally told me that the order was canceled; why we don't know. I have never experienced such horrible, unprofessional, incompetent customer service in my entire adult life.

I purchased 2 items totaled $202. Both items were returned in the same package and somehow only one item was received. HOW? Both items were mailed and sealed in the same package. They "said" the item was clearance so I couldn't get full price for it. They applied a $50 credit to an account. Basically, I paid $202 and they stole $150 and received their merchandise back.

My advice steer clear. It's not worth the cheap hot mess they send. Wig too small. Sent back. Order on deferred payment. Ordered in March returned in April wasn't due to start paying til May. Charged me 8.95 for return shipping plus $19.95 for a restocking fee. The wig was $39.95. Total rip off! Complete nonsense.

Save your money! It's not worth the headache. The orders rarely arrive and when they do, it's not what you expect. DONT BOTHER

I placed a rather large order for the first time the package arrived with no invoice for prospective returns and two items didn't fit when I called customer service i was treated rudely and given very vague instructions i got off the phone feeling very dissatisfied this company does not seem to value their customers i have since tried calling them back only to get the run around each time I'm told different policy info inconsistent with the last still no satisfaction no resolve

I just called the customer service today to place an order using the credit I have with them after I returned a product I bought.
Ken, the customer service agent was so rude and not him alone the other ladies I have dealt with in the past are even worse. Ken just hang up on me while I was asking him to repeat the order confirmation number.

I Received this text that prompted my order. It says nothing about price Especially Yours: Black Friday in June! EXTRA 40% OFF* + FREE SHIPPING!* Use code *******. Ends 6/18.
After placing my order and entering the code No discount showed in the total and shipping was added. Phoned company and was told only items over 99.00.
I CANCELLED MY $89 ORDER

Georgia and supervisor Christina I had the most unpleasant experience in talking with these two women! Very disrespectful mouths and I'm 63 years old and talked to me like they were my mother! I will never ever place anymore orders with this company! Do yourself a favor and stay away from this company!

Please be careful a "pending/ hold" status was placed twice placed on one of the items I was seeking to procure. Two times. So, $64.92 more than the amount that I authorized was pending on my account and made it so that I could not use the funds until they released them 12-24 hours.

I place an order back in March for a dress and some pumps. Instead of notifying me that the dress wasn't available I was still charged for it and had to wait a month to get the dress. The shoes came early but didn't fit so I sent them back for an exchange. They charged me again today for the shoes 2 months after I previously paid for the full order back in March. When I called customer service all they could say is that's the price of the shoes. Leaving me confused because I already paid for the dress and shoes. They stated they can only refund me 27 dollars. I don't understand why my card was charged twice for one item and I can't get back the full amount that I was charged for. Never again will order from the company. Bunch of scammers and robbers!

I have ordered from this site a few times. No more! The first thing is the sizing is WAY off, so you never know whether to order your normal size or not. Secondly, I ordered 3 items and only 2 were delivered. I waited over a week and still no email, no merchandise. I called to find out it is on back order and I should get it in ANOTHER three and a half weeks. I understand these things occur but you have no desire to inform the customer? Upon calling the customer service and supervisor could care less and are condescending. Really? My money spends anywhere, you are NOT THAT SPECIAL!

This Company has poor customer service. L will never order from them again. Sent the wrong order. Was not willing to sent my postage fee along with very bad attitudes. There are more places to shop with professional people and policy for the people.

Wow! Just wow! I wish their customer service was as Great as their merchandise! Heres the deal there are other plus size companies to purchase from. Ashley stewart, lane Bryant, midnight velvet. Nevertheless E. Y. HAS HORRIBLE CUSTOMER SERVICE PERIOD. I cancelled my order that how bad the service was. I hope they purge the customer service and get better people!

After a recent purchase of an article of clothing for my wife on mother's day from this website then getting the article of clothing with a serious rip half way across the back side to the front of the dress. Sad like where was the Q&C person to allow this article of clothing to be put in a plastic bag and shipped to a customer? Not to mention since they've received the item back 05-13-2021 they've still not processed my refund? Call them today 05-24-2021 and they say it's still being processed? Never again!

Customers never right.
I'm 71. Why would I wear something with tags still on and return it?
I know people will try anything but I'm not that person. I've spent thousands over a 30 yr period. Just lost a customer over less than $50.

I returned 2 items and it's been over a month still have not receive my refund every time i call i get a different answer.No one seem to know the policy. I was told that my return was there and it would yake 7 to 14 days to process but item was not there becsuse it wad return to my house because the smartpost lanel was damaged i call customer service trying to get a new lable buy they dont resend had to pay 30 dollars to ship it back. Poor quality

I ordered 4 caftans that were on clearance. I did not like them. I promptly retuned them. I called about my refund and they told me that it would take 2 to 3 weeks to process. I called again a month later and they told me I was upgraded to a store credit because they were clearance items and that I should have read the catalog. I did not order from a catalog I ordered online. I was previously told my money was refundable. I want nothing else from them and if they had sent me an email as they claimed I would have stopped payment from my card company a month agoThey are thieves

I returned 3 items because they didn't fit. I followed the return policy and they charged me 29 dollars for return, stated 2 were on clearance and was not, No refund, but exchange and they kept my taxes paid. Never again!