• eSigns

eSigns

Overview

eSigns has a rating of 4.9 stars from 35,639 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eSigns most frequently mention customer service, design tool, and free shipping. eSigns ranks 1st among Signs sites.

Positive reviews (last 12 months): 100%
Positive
1
Neutral
0
Negative
0
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What reviewers want you to know

Positive highlights

  • Your prices can't be beat and your customer service is fantastic.
  • I love how easy to use the design tool is and that I can save several projects or several versions of the same project.

Critical highlights

No critical highlights yet

How would you rate eSigns?
Top Positive Review

“Esigns "Goof Proof" guarantee is bogus”

Gregory K.
1/19/24

Over a year ago, I ordered a banner and it was delivered very pixelated. I brought this to their attention and Emmanuel said I had only 24 hours to notify them to take advantage of the Goof Proof guarantee. Three weeks ago I made a $430 purchase, and specifically requested Esign to ensure that the product was not pixelated. It was delivered pixelated and I notified Emmanuel within 24 hours. There was some back-and-forth about submitting the work through their online design tool. Then Emmanuel just stop communicating. He offered me a 20% discount on future work and refused to reprint or give a refund. The Goof Proof guarantee is a joke and a fraud. I have spent plenty of money with Esigns only to get screwed on a job like this.

Top Critical Review

“Popup Banner badly made and won't fix”

Annette J.
1/7/22

Had them make a popup banner for us for trade show. We didn't wind up using it for a few weeks. The banner was very difficult to get to open but I managed but it was crooked at the bottom, there was sticky glue on the bottom and it cut off our disclosure. Then a piece fell off. When we went back to them they said we had to let them know in 24 hours if there was a problem and refused to fix to make it right. Last time we do business with them.

Reviews (35,639)

Rating

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Reviews that mention popular keywords

customer service (101) design tool (43)
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Kacie R.
1 review
0 helpful votes
January 17th, 2020
Verified purchase

Website is easy to use. I don't like having to wait on a proof however I do like that you email when it is ready! I LOVE that you turn items around so quickly and ship them, this is the #1 reason why I work with eSigns.com. Lastly, I have had a few issues over time but your customer service team has been easy to work with. While we could not get 1 color issue resolved, and that was frustrating I felt they tried and had good communications.

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Kirstyn H.
1 review
0 helpful votes
June 15th, 2019
Verified purchase

I don't know what you have changed on your site from about 2 months ago, but this was extremely frustrating. Banner design used to be much easier. Now text boxes come up in huge sizes and I have to try and get them to the same size, no matter that I have chosen the same size font each time. I have to use a different box per line of text, which means guessing where the line might end. You still do top-notch work, and prices are good, but the design tool changes were not good.

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Joe D.
1 review
0 helpful votes
March 19th, 2019
Verified purchase

A little confusing, but not too much. Unclear how to ask for options relating to holes and such, if I wanted to specify.

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Ed A.
1 review
0 helpful votes
May 22nd, 2019
Verified purchase

Great experience. Love working with you. First time my image did not showo n my order - I am a bit worried.

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Richard S.
3 reviews
0 helpful votes
January 4th, 2020
Verified purchase

Would like to upload multiple products at the same time. Had to go through the process 9 times for my order. Multiple order process can be improved

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Ritchie J.
1 review
0 helpful votes
April 18th, 2020
Verified purchase

I am a returning customer and have been pleased with your service. If you wanted to improve, the on-line design tool could use more options/flexibility. Also, something minor - when I was entering credit card data, etc, it seemed like your fields would not recognize if I used my number keypad.

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Kimberly L.
1 review
0 helpful votes
April 21st, 2020
Verified purchase

I like my products except for the fact the vinyl banners get ripped in the wind. It would be nice if they had slits in the so the wind wouldn't be so damaging.

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Terri S.
1 review
0 helpful votes
December 9th, 2018
Verified purchase

took too long to get an online proof (well over an hour) so I had to go ahead and buy the banner without the proof because I need it asap.

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Steve A.
1 review
0 helpful votes
September 27th, 2019
Verified purchase

Overall pretty easy to work with. Good quality products, fast production service, But a little slow at resolving issues.

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jane m.
2 reviews
0 helpful votes
November 4th, 2017
Verified purchase

I haven't received the banner yet, but a representative of your company, named Cameron was very helpful in helping me complete my order. The only reason I didn't give 5 stars was because of the shipping charges, which were almost as much as the actual product. (I purchased a 2x3 ft. plastic yard sign)...and shipping was $24.99!!
Company needs to find a cheaper form of shipping....

Thumbnail of user vickiq4
vicki Q.
1 review
0 helpful votes
June 14th, 2019
Verified purchase

Very good, although the design tool isn't as intuitive as you might wish. Also would be helpful to know if the stake size I ordered will really work with the larger size sign I ordered this time.

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michelle H.
2 reviews
0 helpful votes
April 15th, 2020
Verified purchase

I had to redo the sign several times. not extremely user friendly but I'm not great at this type of thing either

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Joel H.
1 review
0 helpful votes
April 30th, 2018
Verified purchase

First time customer. Seems straight forward. Excited to see quality etc. Hoping for high quality printing and materials and I'm sure that's what we'll get!

Thumbnail of user joanp75
joan P.
2 reviews
0 helpful votes
May 9th, 2018
Verified purchase

when I Logged in it offered a 2 for 1 for VBS banners but I couldn't figure out how to get the code for this - I did find a 15% off code but would really prefer the 2 for 1 for the church banners!!

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Michele L.
1 review
0 helpful votes
December 4th, 2017
Verified purchase

Always easy to upload my banners and I receive them in a timely manner. Would love to see better promotions for repeat and loyal customers

Thumbnail of user jenniferb687
Jennifer B.
1 review
0 helpful votes
September 26th, 2018
Verified purchase

I am pleased. I wish I could see gridlines on banner so I could place the graphic image in between words in a centered way instead of eyeballing. I'm hoping this can be proofed before production, as the sign will be 15 feet big and uncentered image will be more obvious. Also found it strange that 3 day shipping was less than 2 day shipping. I would have liked a less expensive option - but needed it before next Wed. 2 day was cheapest option, which was strange.

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Casey L.
1 review
0 helpful votes
February 23rd, 2019
Verified purchase

It was easy to navigate. I waited for over two hours for the proof which never materialized even after I refreshed the page a few times.

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Chris H.
10 reviews
2 helpful votes
May 24th, 2019
Verified purchase

Been using you for years, but the drop down navigation keeps getting in the way and makes the shopping experience annoying.

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Beth D.
2 reviews
0 helpful votes
May 28th, 2019
Verified purchase

eSigns has been my go-to banner print source for five of the last six years. I tried another company last year and was very disappointed, so I'm back this year and don't plan on ever going anywhere else again! It is so simple and fun to design my own banners using their online design tool, I can upload any image I want and the printing is clear and vibrant.

Thumbnail of user krystala14
Krystal A.
1 review
0 helpful votes
March 19th, 2019
Verified purchase

I had to place my order over two days because it wouldn't let me select a password when I was setting up my account. Then on the second day it did fine.

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anonymous M.
3 reviews
0 helpful votes
November 12th, 2018
Verified purchase

Website was confusing for me, but thank you for providing a 1-800 number with assistance. It made all the difference of me ordering here vs. taking my business elsewhere.

Thumbnail of user ph45
P H.
1 review
0 helpful votes
February 24th, 2018
Verified purchase

Very good, except couldn't get proof of resized design. Instead, used 'Special Instructions' with leap of faith you'd get it right.
Would be more comfortable if 'online design' feature included a way to visualize resized designs.

Thumbnail of user williama94
William A.
12 reviews
2 helpful votes
July 12th, 2020
Verified purchase

Excellent design interface, but hated the )(@#$_( Facebok, Twitter, and other buttons being in the way.

Thumbnail of user michelleb478
Michelle B.
1 review
0 helpful votes
February 13th, 2018
Verified purchase

I'm concerned about how the banner is going to turn out according to the proof image. There was one proof image then another at check out which looked different. Excited to see how they turn out!

Thumbnail of user jolenes15
Jolene S.
2 reviews
0 helpful votes
April 8th, 2019
Verified purchase

Overall, easy to use website but I did need to online chat a couple times to get it all figured out.

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